Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · Service Desk Software
Web+Center leads with an impressive 4.8/5 rating from 2,511 reviews, making it a strong contender for those seeking a reliable one-time license option. Tikit, with its 4.4/5 rating across 3,990 reviews, offers a strong subscription model that appeals to those preferring flexible payment plans. Incident IQ, boasting a 4.6/5 rating from 256 reviews, stands out for organizations needing a quotation-based pricing model.
Service desk software streamlines IT support and ticket management, primarily purchased by IT departments in large enterprises and educational institutions seeking efficient issue resolution.
Quick picks for Service Desk Software
- Best overall — Web+Center
- Best for high-volume users — Tikit
- Best for educational institutions — Incident IQ
- Best free option — Jira Service Desk
Who gets the most from Service Desk Software
- 1IT support team leads managing internal help desk ticket queues
- 2Sales managers overseeing sales automation and customer issue resolution workflows
- 3Project managers coordinating cross-departmental service requests and task tracking
How to choose Service Desk Software
If you need customizable workflows tailored to unique business processes, filter by products highlighting workflow customization. For teams requiring real-time collaboration, sort by collaboration features and filter by integration options like Slack. When budget transparency is critical, filter for products offering publicly available pricing or free trials.
Our research is independent and data-backed. We review thousands of tools and use real buyer signals — without the hype.
Best picks for
Showing 21-29 out of 29
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What is C2 ATOM?
C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and monitored in one place, it means user can focus on the most important thing: delighting customers. C2 was built ...
Read more about C2 ATOMStarts from $50/User/Month
iSupport Software
Streamline IT support and customer service processes.
Best for: SMB teams · Mid-market · Enterprise
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What is iSupport Software?
iSupport Software enables businesses of any size to automate their IT help desk and customer service operations. With its intuitive enough interface and unparalleled feature set, this solution enables users to manage Incidents, Problems, Change Requests, CMDBs, Knowledge Bases, Assets, ...
Read more about iSupport SoftwareiSupport Software offers custom pricing plan
Richdesk
Empower exceptional customer service and support with RichDesk.
Best for: SMB teams · Mid-market · Enterprise
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What is Richdesk?
RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that – incident and service templates, email and knowledge base templates, resource calendars, CMDB with asset ...
Read more about RichdeskRichdesk offers custom pricing plan
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ManageEngine ServiceDesk Plus
Solving IT problems, keeping businesses running smoothly.
Best for: SMB teams · Mid-market · Enterprise
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What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...
Read more about ManageEngine ServiceDesk PlusManageEngine ServiceDesk Plus offers custom pricing plan
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What is Vivantio?
Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive dashboard and report system enables to make informed decisions at a glance.
Read more about VivantioStarts from $42/User/Month
Jira Service Desk
Efficiently manage service requests with ease.
Best for: SMB teams · Mid-market · Enterprise
What is Jira Service Desk?
Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk supports mixed on-premises and cloud deployment scenarios to better fit the ...
Read more about Jira Service Desk
Track-It
Efficient solutions for your IT management needs.
Best for: SMB teams · Mid-market · Enterprise
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What is Track-It?
Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, Track-It goes beyond just being a help desk software. It offers a comprehensive suite of integrated IT ...
Read more about Track-ItTrack-It offers custom pricing plan
Electric
Powering your hybrid work setup, seamlessly and securely.
Best for: SMB teams · Mid-market · Enterprise
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What is Electric?
Introducing Electric - the perfect solution for powering your hybrid work setup. Our chat-based support service ensures quick responses and resolutions, putting the "help" back in helpdesk. With our expert IT team, you can count on getting answers within 10 minutes, every time. And with our ...
Read more about ElectricElectric offers custom pricing plan
Symantec ServiceDesk
Efficiently manage customer service and IT requests.
Best for: SMB teams · Mid-market · Enterprise
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What is Symantec ServiceDesk?
ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work orders, change orders, materials and document management. ServiceDesk Plus is ...
Read more about Symantec ServiceDeskSymantec ServiceDesk offers custom pricing plan
