xMatters vs Splunk On-Call Comparison
xMatters
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opp…
Splunk On-Call
Starting at $5 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Splunk on-call has been designed from the ground up to help teams quickly resolve incidents, proactively monitor the complex world of business applications, and predict service issues before they happen. With an intuitiv…
Splunk On-Call leads on user satisfaction with a 4.6-star rating across 90 reviews.
SpotSaaS Analysis
xMattersSplunk On-Call
The core difference between xMatters and Splunk On-Call lies in xMatters' focus on automated, integrated workflows for incident management, while Splunk On-Call offers flexible, customizable alerting and shift management capabilities. xMatters is ideal for medium to large enterprises seeking robust automation, whereas Splunk On-Call suits organizations of 51-500 employees or larger that prioritize mobile alerting and configurability.
- Best for IT teams needing automated incident management workflows - Ideal for medium to large enterprises - Offers multiple integration options with existing IT systems - Focuses on improving incident response times - Priced at $16 - Strong emphasis on automation
- Best for flexible, configurable incident management - Suited for organizations with 51-500 employees or larger - Features strong mobile alerting capabilities - Provides customizable alerting and shift management - Priced at $5 - Utilizes a powerful rules engine for incident notifications
xMatters vs Splunk On-Call — at a glance
| Feature | xMatters | Splunk On-Call |
|---|---|---|
| Rating | 4.4 / 5 | 4.6 / 5 |
| Reviews | 897 | 90 |
| Starting price | $16 /User/Month | $5 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Incident Management Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between xMatters and Splunk On-Call
- Pricing: xMatters starts at $16 /User/Month, while Splunk On-Call starts at $5 /User/Month.
- User satisfaction: Splunk On-Call scores higher with a 4.6-star average.
- Deployment: xMatters supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Splunk On-Call supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
xMatters vs Splunk On-Call — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for IT teams needing automated, integrated incident management workflows.
- You require automated workflows and alerts to improve incident response times.
- Your organization needs multiple integration options with existing IT systems.
- You want diverse alerting channels to ensure critical information delivery.
- You need highly customizable individual alert preferences, such as alert sounds.
- You prefer simple, minimal alerting without complex workflow automation.
Best for flexible, configurable incident management with strong mobile alerting.
- You need customizable alerting and shift management via a powerful rules engine.
- Your DevOps or IT operations team requires quick, accurate incident notifications anywhere.
- You want proactive monitoring integrated with extensive business application connections.
- Your team is small without dedicated incident management needs or prefers simplicity.
- You require a minimalistic alerting tool or extensive marketplace apps and connectors.
xMatters: Best for IT teams needing automated, integrated incident management workflows. Splunk On-Call: Best for flexible, configurable incident management with strong mobile alerting.
Description | xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More about xMatters | Splunk on-call has been designed from the ground up to help teams quickly resolve incidents, proactively monitor the complex world of business applications, and predict service issues ... Read More about Splunk On-Call |
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Spotsaas ScoreWhat's this? ↗ | 9.4/10 | 8.0/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Medium BusinessLarge Enterprises | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do xMatters and Splunk On-Call Compare on Features?
Total Features | 9 Features | 7 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare xMatters and Splunk On-Call on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | — | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
xMatters User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally find xMatters reliable and efficient for incident management, praising its integrations and alerting capabilities while noting some usability and customization limitations. What buyers like
Common complaints
| Buyer sentiment Users generally praise Splunk On-Call for its flexibility, powerful alerting, and mobile responsiveness, though some find the interface complex and the web portal cumbersome. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Accenture  Viasat  Principal | No Customers information available. |
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Media and Screenshots
Screenshots |  1 Screenshots | No screenshots available. |
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Videos |  3 Videos |  1 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, xMatters or Splunk On-Call?
- Splunk On-Call edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do xMatters and Splunk On-Call offer a free trial?
- Yes, both xMatters and Splunk On-Call offer a free trial.
- What is the starting price of xMatters vs Splunk On-Call?
- xMatters starts at $16 /User/Month. Splunk On-Call starts at $5 /User/Month.
- What are the top alternatives to xMatters?
- Top alternatives to xMatters include Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps.
- What are the top alternatives to Splunk On-Call?
- Top alternatives to Splunk On-Call include Freshservice, PagerDuty, Opsgenie, VictorOps, AlertOps.