xMatters vs PhaseWare Tracker Comparison
xMatters
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opp…
PhaseWare Tracker
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
PhaseWare Tracker is an all-encompassing customer service system that can be fully customized to fit your needs. It is equipped with comprehensive features such as issue tracking, complaint resolution, CRM, time tracking…
xMatters leads on user satisfaction with a 4.6-star rating across 257 reviews.
xMatters vs PhaseWare Tracker — at a glance
| Feature | xMatters | PhaseWare Tracker |
|---|---|---|
| Rating | 4.6 / 5 | 3.2 / 5 |
| Reviews | 257 | 6 |
| Starting price | $16 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Incident Management Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | — |
| Data residency | Global | US |
Key differences between xMatters and PhaseWare Tracker
- Pricing: xMatters starts at $16 /User/Month. PhaseWare Tracker pricing is not publicly listed.
- User satisfaction: xMatters scores higher with a 4.6-star average.
- Deployment: xMatters supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; PhaseWare Tracker supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
xMatters vs PhaseWare Tracker — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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xMatters vs PhaseWare Tracker: Biggest differences
Start here before you go deeper into features.
Best for IT teams needing automated, integrated incident management workflows.
- You require automated workflows and alerts to improve incident response times.
- Your organization needs multiple integration options with existing IT systems.
- You want diverse alerting channels to ensure critical information delivery.
- You need highly customizable individual alert preferences, such as alert sounds.
- You prefer simple, minimal alerting without complex workflow automation.
Large Enterprises, Medium Business, Small Business
xMatters typically suits Large Enterprises and Medium Business. PhaseWare Tracker tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More about xMatters | PhaseWare Tracker is an all-encompassing customer service system that can be fully customized to fit your needs. It is equipped with comprehensive features such as issue tracking, complaint ... Read More about PhaseWare Tracker |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 9.4/10 | 7.4/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Medium BusinessLarge Enterprises | — |
Get pricing help | Get pricing help |
Software Demo
Demo |  PhaseWare Tracker has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do xMatters and PhaseWare Tracker Compare on Features?
Total Features | 9 Features | 5 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare xMatters and PhaseWare Tracker on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
xMatters vs PhaseWare Tracker: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
xMatters vs PhaseWare Tracker Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
xMatters User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally find xMatters reliable and efficient for incident management, praising its integrations and alerting capabilities while noting some usability and customization limitations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed across 6 reviews, so it is worth reviewing the tradeoffs closely. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
xMatters and PhaseWare Tracker Customers
Customers |  Accenture  Viasat  Principal |  Dexter Chaney  Property Info  American Messaging |
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Media and Screenshots
Screenshots |  1 Screenshots |  1 Screenshots |
|---|---|---|
Videos |  3 Videos | No videos available. |
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Related Blogs and Articles for Incident Management Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, xMatters or PhaseWare Tracker?
- xMatters edges out the other on user ratings (4.6 vs 3.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do xMatters and PhaseWare Tracker offer a free trial?
- Yes, both xMatters and PhaseWare Tracker offer a free trial.
- What is the starting price of xMatters vs PhaseWare Tracker?
- xMatters starts at $16 /User/Month. PhaseWare Tracker starts at Contact for pricing.
- What are the top alternatives to xMatters?
- Top alternatives to xMatters include AlertOps, Moogsoft, Opsgenie, Splunk On-Call, Blameless.
- What are the top alternatives to PhaseWare Tracker?
- Top alternatives to PhaseWare Tracker include Opsgenie, xMatters, IBM Cloud Pak for Watson AIOps, AlertOps, VictorOps.