7.6
SpotScore
ULTATEL Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Starts from $37.95 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
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Security & Compliance
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What is ULTATEL?
ULTATEL is an effortless cloud-based contact center platform designed to provide your business a seamless, comprehensive communication solution. have the capability to stay in touch with customers regardless of what platform they use. Make the customer journey effortless and ensure continued success - from improved experiences, to better customer service, ULTATEL has you covered.
Pricing
Starts from $37.95 / User / Month when Billed Yearly
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
ULTATEL Software Demo
ULTATEL was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ULTATEL
- Team types
- Large Enterprises, Medium Business
Why teams choose ULTATEL
Effortless cloud integration
Strong focus on customer experience
User-friendly design
Is ULTATEL right for you?
What buyers should know before shortlisting ULTATEL
ULTATEL is a cloud-based contact center solution built for inbound and outbound call handling, routing, and basic reporting. Before shortlisting, verify that its call recording and quality assurance tools meet your compliance requirements—particularly if you operate in regulated industries like finance or healthcare.
Check whether the platform's IVR (interactive voice response) system supports the complexity of your call flows; simpler routing works well, but highly branched trees may require custom configuration. Integration with your existing CRM or ticketing system should be tested in a demo, as API documentation is limited and some connectors require manual setup.
Pricing is per-agent-per-month with overage charges for call volume spikes, so model your peak concurrent agent count carefully during evaluation.
ULTATEL pros and cons
- ULTATEL pros
Effortless cloud integration
Strong focus on customer experience
User-friendly design
- ULTATEL cons
Limited advanced features
Customization may be lacking
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What is the pricing of ULTATEL?
ULTATEL Pricing Plans
CONTACT
Fully-Managed Cloud PBX
24/7 Live Customer Support: Phone & Email
Unlimited Calling for US & Canada
Keep Existing number – Free porting: Up to 20
Video Conferencing: Up to 100
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PLUS
Includes features of Contact plan, plus
Keep Existing number – Free porting: Up to 50
Video Conferencing: Up to 100
Video Conference Bridges: 1 Per Acct
Toll Free Minutes* ($0.03 per minute over): 2,500
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ULTIMATE
Includes features of Plus plan, plus
Keep Existing number – Free porting: Up to 100
Video Conferencing: Up to 100
Video Conference Bridges: 1 Per Acct
Toll Free Minutes* ($0.03 per minute over): 10,000
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Weighing your options?
Not sure if ULTATEL fits your budget?
ULTATEL reviews and ratings
What buyers like
- Cloud-based platform
- Reliable communication
- All-in-one solution
Common complaints
- Limited customization options
- May require training
- Not suitable for very large teams
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What are the features of ULTATEL?
The process of recording incoming and outgoing calls into a call center is known as automatic call recording. Marketing Automation Software…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
Queue time refers to when something is ready to be worked on but is waiting for someone to do so. These backlogs and delays accumulate throu…
ULTATEL security and data handling
Key compliance certifications and security features for IT and security teams evaluating ULTATEL.
Certifications
Developer & data
Alternatives to ULTATEL
ULTATEL Support Options
Frequently Asked Questions About ULTATEL
Common questions buyers ask before choosing ULTATEL.
ULTATEL is a Call Center Software. ULTATEL offers Live Chat, Queue Management (Calls), IVR Support, Auto Call Recording and many more functionalities.
Buyers commonly note the following limitations of ULTATEL: Limited advanced features; Customization may be lacking; Training may be necessary for new users.
Some top alternatives to ULTATEL includes Nextiva, TalkDesk, Novanet Cloud Contact Center, Telax and CloudCall.
ULTATEL offers Subscription, Quotation Based pricing models
The starting price of ULTATEL is $37.95/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].