8.2
SpotScore
Tripleseat Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market
SOC 2Tripleseat offers custom pricing plan
Spin
Tao Group Hospitality
Bouchon
BetsyTrusted by teams including Spin
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Tripleseat?
Tripleseat is a web-based platform that helps restaurants, hotels, and unique venues to increase their sales and automate the booking process. The solution simplifies contact management with CRM tools, customizable forms and reminders to collaborate with the team. Moreover, the software is PCI compliant, allowing businesses to make instant payments. With Tripleseat's advanced reporting capabilities, companies can gain comprehensive insights into their performance. Build your events business in minutes with Tripleseat!
Pricing
Tripleseat offers custom pricing plan
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
SOC 2Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Tripleseat Software Demo
Tripleseat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Tripleseat
- Team types
- Medium Business, Small Business
Why teams choose Tripleseat
Automates the booking process for efficiency.
Comprehensive contact management enhances organization.
PCI compliance ensures secure transactions.
Is Tripleseat right for you?
What buyers should know before shortlisting Tripleseat
Tripleseat is an event and venue management platform built around proposal generation, lead tracking, and integrated reporting. The core workflow—consolidating communications, managing calendars, and automating proposal delivery—works well for event managers and sales teams handling 50+ events per year.
Customer support is responsive. OpenTable integration exists; check whether your other tools (CRM, accounting software, email platform) have native connectors before committing.
Key limitations to verify in a demo: email deliverability is inconsistent—some users report messages flagged as spam by recipient mail servers, which breaks the proposal workflow. Reporting customization is limited to preset templates; if you need custom fields or filtered views, you'll hit a wall.
Attachment management requires manual uploads rather than drag-and-drop, and email automation rules don't support conditional logic (e. g.
, "send proposal only if lead source = referral"). Pricing starts at $99/month for single users and scales per seat.
Confirm whether your team size and event volume fit the per-user model—some venues with 10+ staff members find per-seat costs prohibitive. Test email delivery with your actual domain and mail provider during the trial; if spam filtering is an issue for your recipients, it won't improve post-purchase.
Ask the sales team whether custom reporting or attachment automation are on the roadmap—if they're critical to your workflow, they may not be worth waiting for.
Tripleseat pros and cons
- Tripleseat pros
Automates the booking process for efficiency.
Comprehensive contact management enhances organization.
PCI compliance ensures secure transactions.
- Tripleseat cons
Limited to hospitality applications.
Complexity may deter new users.
Ready to try it?
Get started with Tripleseat
Connect with the team for a personalised demo.
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What is the pricing of Tripleseat?
Tripleseat uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Tripleseat Pricing Plans
Weighing your options?
Not sure if Tripleseat fits your budget?
Tripleseat reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 330 reviews, with strong overall satisfaction.
What buyers like
- User-friendly interface that simplifies event management tasks, even for non-technical users.
- Reduces administrative workload through automation, enabling efficient organization of events, client communication, and tracking.
- Integrated tools like lead management, reporting, proposals, contracts, and invoices in one cohesive platform.
Common complaints
- Email communication issues, with messages sometimes landing in spam or being confusing for clients.
- Limited customization or problematic features, such as saving contacts across accounts and data-driven reporting capabilities.
- Complexities in less-used features like building templates, BEOs (Banquet Event Orders), and some menu items being non-intuitive to navigate.
Are you using Tripleseat?
What users are saying
E
Elena
03/21/24
It is very user friendly and supports…
It is very user friendly and supports other programs well. The team in London and also very helpful when it comes to training and any assistance needed.
AC
Alex Cheatle
11/23/23
Maximises efficiency
It's really helped to streamline my work flow and has changed the processes through which other departments interact with event data in a very ...
Read more
KW
Kathryn Williams
11/22/23
The best system I've used in the last 20 years
I have lots of experience with different venue booking & event management software, and by far this is the best one I've used in the last 20 years. I ...
Read more
N
Natasha
11/21/23
Basic system but needs work
It's quite basic and easy to learn but It's not really user friendly. For an events organiser side - To put a space on hold you have to remove the ...
Read more
VB
Valeria Barros
11/12/23
Game-changer
Tripleseat is a game-changer! It allowed us to maximise our time and energy and to deal with a larger volume of private dining enquiries.
AH
Amy Hodgson
11/12/23
I would reccommend in a heartbeat
When we looked into implementing a new events platform, Tripleseat ticked all the boxes. Alongside being a one stop shop for the overall sales ...
Read more
- See if Tripleseat fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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We tailor recommendations to companies your size.
What are the features of Tripleseat?
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Tripleseat security and data handling
Key compliance certifications and security features for IT and security teams evaluating Tripleseat.
Certifications
Security features
Developer & data
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Tripleseat Customers
Spin
Tao Group Hospitality
Bouchon
Betsy
Tripleseat Support Options
Frequently Asked Questions About Tripleseat
Common questions buyers ask before choosing Tripleseat.
Tripleseat is a CRM Software. Tripleseat offers Quotes (Proposals), Customer Support, Marketing Automation, Lead Scoring and many more functionalities.
Buyers commonly note the following limitations of Tripleseat: Limited to hospitality applications.; Complexity may deter new users.; Pricing details are not readily available..
Some top alternatives to Tripleseat includes Bigin by Zoho CRM, Planning Pod, SimpleCRM, CRM.me and Meetingbox.
Tripleseat offers Quotation Based pricing model
The starting price is not disclosed by Tripleseat. You can visit Tripleseat pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
