8.2
Spot Score
Tripleseat Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market
SOC 2Tripleseat offers custom pricing plan
Spin
Tao Group Hospitality
Bouchon
BetsyTrusted by many companies including Spin
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Tripleseat?
Tripleseat is a web-based platform that helps restaurants, hotels, and unique venues to increase their sales and automate the booking process. The solution simplifies contact management with CRM tools, customizable forms and reminders to collaborate with the team. Moreover, the software is PCI compliant, allowing businesses to make instant payments. With Tripleseat's advanced reporting capabilities, companies can gain comprehensive insights into their performance. Build your events business in minutes with Tripleseat!
Pricing
Tripleseat offers custom pricing plan
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
SOC 2Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Tripleseat Software Demo
Tripleseat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Tripleseat
- Team types
- Medium Business, Small Business
Why teams choose Tripleseat
Automates the booking process for efficiency.
Comprehensive contact management enhances organization.
PCI compliance ensures secure transactions.
Is Tripleseat right for you?
What buyers should know before shortlisting Tripleseat
Tripleseat emerges as a standout platform in the world of event and venue management software, receiving widespread praise for its intuitive design and robust functionality. Its user-friendly interface, combined with features like integrated reporting, lead tracking, and efficient proposal generation, has transformed workflows for many event managers and sales teams alike.
Users frequently note its ability to streamline administrative tasks, consolidate communications, and provide real-time calendar visibility, leading to increased productivity and improved client interactions. The platform's customer service, often described as responsive and supportive, adds significant value, while integrations like OpenTable increase operational efficiency.
However, there are some minor areas for improvement. Some users have experienced email delivery issues, with communications occasionally ending up in spam folders, and others desire enhanced customization for reporting and data management.
Additionally, a few features, such as managing attachments or automating certain email processes, could benefit from refinement. Overall, Tripleseat's ease of use and impactful tools make it a game-changer for managing events, with its strengths far outweighing its limitations.
For organizations seeking efficiency and organization, Tripleseat offers a reliable and highly effective solution.
Tripleseat pros and cons
- Tripleseat pros
Automates the booking process for efficiency.
Comprehensive contact management enhances organization.
PCI compliance ensures secure transactions.
- Tripleseat cons
Limited to hospitality applications.
Complexity may deter new users.
Ready to try it?
Get started with Tripleseat
Connect with the team for a personalised demo.
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Compare Tripleseat side-by-side with top CRM Software alternatives.
What is the pricing of Tripleseat?
Tripleseat uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Tripleseat reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 330 reviews, with strong overall satisfaction.
What buyers like
- User-friendly interface that simplifies event management tasks, even for non-technical users.
- Reduces administrative workload through automation, enabling efficient organization of events, client communication, and tracking.
- Integrated tools like lead management, reporting, proposals, contracts, and invoices in one cohesive platform.
Common complaints
- Email communication issues, with messages sometimes landing in spam or being confusing for clients.
- Limited customization or problematic features, such as saving contacts across accounts and data-driven reporting capabilities.
- Complexities in less-used features like building templates, BEOs (Banquet Event Orders), and some menu items being non-intuitive to navigate.
What users are saying
E
Elena
03/21/24
It is very user friendly and supports…
It is very user friendly and supports other programs well. The team in London and also very helpful when it comes to training and any assistance needed.
AC
Alex Cheatle
11/23/23
Maximises efficiency
It's really helped to streamline my work flow and has changed the processes through which other departments interact with event data in a very ...
Read more
KW
Kathryn Williams
11/22/23
The best system I've used in the last 20 years
I have lots of experience with different venue booking & event management software, and by far this is the best one I've used in the last 20 years. I ...
Read more
N
Natasha
11/21/23
Basic system but needs work
It's quite basic and easy to learn but It's not really user friendly. For an events organiser side - To put a space on hold you have to remove the ...
Read more
VB
Valeria Barros
11/12/23
Game-changer
Tripleseat is a game-changer! It allowed us to maximise our time and energy and to deal with a larger volume of private dining enquiries.
AH
Amy Hodgson
11/12/23
I would reccommend in a heartbeat
When we looked into implementing a new events platform, Tripleseat ticked all the boxes. Alongside being a one stop shop for the overall sales ...
Read more
What are the features of Tripleseat?
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…
Tripleseat security and data handling
Key compliance certifications and security features for IT and security teams evaluating Tripleseat.
Certifications
Security features
Developer & data
Alternatives to Tripleseat
Recommended
Streamline your sales and build ...
9.0
Very Good
Tripleseat Customers
Spin
Tao Group Hospitality
Bouchon
Betsy
Tripleseat Support Options
Frequently Asked Questions About Tripleseat
Common questions buyers ask before choosing Tripleseat.
Tripleseat is a CRM Software. Tripleseat offers Quotes (Proposals), Customer Support, Marketing Automation, Lead Scoring and many more functionalities.
Buyers commonly note the following limitations of Tripleseat: Limited to hospitality applications.; Complexity may deter new users.; Pricing details are not readily available..
Some top alternatives to Tripleseat includes Bigin by Zoho CRM, Planning Pod, SimpleCRM, CRM.me and Meetingbox.
Tripleseat offers Quotation Based pricing model
The starting price is not disclosed by Tripleseat. You can visit Tripleseat pricing page to get the latest pricing.
Ready to try it?
Get started with Tripleseat
Get connected with the team for a personalised demo.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
