8.6
Spot Score
Top Producer CRM Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $109 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Top Producer CRM?
Top Producer CRM is used by real estate agents and brokerages to manage contacts, run automated follow-up campaigns, and track transactions alongside MLS data. Its automation features help agents stay consistent with outreach across long sales cycles without manual scheduling. The legacy interface is frequently cited as dated, though the newer TPX version has partially modernized the experience.
Pricing
Starts from $109 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Top Producer CRM Software Demo
Top Producer CRM was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Top Producer CRM
- Team types
- Large Enterprises, Medium Business
Why teams choose Top Producer CRM
Comprehensive features support lead management.
Strong reporting capabilities for data-driven decisions.
Is Top Producer CRM right for you?
What buyers should know before shortlisting Top Producer CRM
Top Producer CRM has established itself as a reliable tool for real estate professionals, offering features that cater to the industry’s specific needs. Highlighted by many users is its robust transaction management functionality, seamless integration with widely-used tools like MLS, and its ability to organize client data efficiently.
The platform’s automation capabilities, such as drip campaigns and follow-up reminders, help professionals stay on top of their leads and transactions. Customer support is often praised, with many reviewers noting patient and responsive representatives who are readily available to assist.
However, Top Producer’s outdated design and user interface have been a recurring point of critique. While efforts like the newer TPX version have improved usability, some users find the system clunky, particularly on mobile devices, and feel the learning curve can be steep.
Additionally, its pricing structure, including the costs tied to multiple users and contracts, can deter some potential customers. For real estate professionals who value industry-specific features and strong integration capabilities, Top Producer is a worthwhile investment.
That said, prospective users should be prepared to commit time to learn its intricacies and weigh the cost against the value it provides for their business.
Top Producer CRM pros and cons
- Top Producer CRM pros
Comprehensive features support lead management.
Strong reporting capabilities for data-driven decisions.
- Top Producer CRM cons
May require time to learn effectively.
Cost may be prohibitive for smaller businesses.
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Start your free trial — no credit card required.
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What is the pricing of Top Producer CRM?
Top Producer CRM Pricing Plans
Pro
$109
/User/Month
Automated SMS/email lead response
Built-in Transaction Management
Direct integration with over 320 MLS boards
Branded MLS Market Reports
Top Producer Website: $35 per user per month billed monthly
Show more +
Pro + Smart Targeting
Includes features of Pro plan, plus
Predictive farming insights
Automated multi-channel marketing campaign
Build your listing pipeline
Includes features of Add-ons
Pro Teams
Includes features of Pro plan, plus
Additional team functionality
Shared access to contacts
Option to add Smart Targeting
Includes features of Add-ons
Top Producer CRM reviews and ratings
Buyer sentiment
Buyer sentiment is mixed across 85 reviews, so it is worth reviewing the tradeoffs closely.
What buyers like
- Excellent customer support, noted for being responsive, patient, and knowledgeable.
- Integrates well with various third-party systems like G Suite, MLS, and lead sources, enabling efficient workflows.
- Robust functionality for real estate-specific needs like transaction management, client tracking, and Market Snapshots.
Common complaints
- Interface and user experience are outdated, with complaints about a clunky design and unintuitive navigation.
- Learning curve is steep, especially for non-tech-savvy users, with a need for extensive time investment during setup.
- Inefficiencies in mobile functionality, such as the lack of a dedicated app and poor optimization for smartphones.
What users are saying
LH
Linda H
11/05/20
Top Producer is exactly that!
What do you like best? Customer support is live and they take as much time as needed What do you dislike? No dislikes at this time as my ...
Read more
JT
johnnie T
10/16/20
Easy to use and reliable
What do you like best? Been using it for years. I call in frequently to get help. I've used it since DOS. What do you dislike? Nothing ...
Read more
BR
Bruce R
10/14/20
Help Desk
What do you like best? Dan was very patient and helped by all the way through What do you dislike? I am still trying to understand Safari ...
Read more
TD
Tamara D
10/10/20
Looking up contact information and acting on it is now a joy
What do you like best? If I am at the computer, navigating and viewing information about a contact is as easy as thinking about it. Open the page, ...
Read more
BE
Brahim E
10/09/20
Exceptional customer service
What do you like best? Thorough walkthrough with the utmost patience. Spencer Powel makes you feel like your his best friend and patiently ...
Read more
SR
Sujata R
09/30/20
Top Producer
What do you like best? Customer service provided by Spencer Powell. He is one of the best customer support I ever talk so far. Very knowledgeable ...
Read more
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What are the features of Top Producer CRM?
Call logging is the process of gathering, examination, and reporting technical and statistical data regarding phone calls. It excludes call…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Publishing data cards and boosting sales through promotional efforts are part of list management. Processing orders, organizing approvals wi…
Marketing automation is a technology used to assist marketing departments, and businesses promote more effectively across different internet…
Referral tracking entails gathering information throughout the entire referral process, from a customer registering to become a referrer to…
Top Producer CRM security and data handling
Key compliance certifications and security features for IT and security teams evaluating Top Producer CRM.
Certifications
Developer & data
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Frequently Asked Questions About Top Producer CRM
Common questions buyers ask before choosing Top Producer CRM.
Top Producer CRM is a CRM Software. Top Producer CRM offers List Management, Customer Support, Marketing Automation, Referral Tracking, Lead Scoring and many more functionalities.
Buyers commonly note the following limitations of Top Producer CRM: May require time to learn effectively.; Cost may be prohibitive for smaller businesses..
Some top alternatives to Top Producer CRM includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales and Market Leader.
Top Producer CRM offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Top Producer CRM is $109/User/Month
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
