Pinned by SpotsaasGuest User· asked about 3 months ago
What's the ticket management like?
i've heard Spiceworks has ticket management features. can someone explain how that works and if it’s user-friendly?
12 Upvotes1 answer
1 Answer
Product Analyst
it includes functionalities like automated routing, multi-channel communication, and a self-service portal, which makes it user-friendly for both IT staff and end users. You can track tickets through their lifecycle easily.
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