Spiceworks Help Desk discussions

i've heard Spiceworks has ticket management features. can someone explain how that works and if it’s user-friendly?

i’m curious about what features are included in the freemium plan of Spiceworks Help Desk. do you get full access or is it limited?

we're an 8-person team and already use a couple of other tools for our IT management. does Spiceworks Help Desk integrate well with other software, or is that a hassle?

if we run into issues using Spiceworks, what kind of support can we expect? is there a help desk or direct contact option?

we want to create a knowledge base for our team. can we customize it to fit our branding and content needs with Spiceworks?

i’m trying to decide if Spiceworks is the right tool for us compared to others we’re looking at. how does it stack up in terms of features and usability?

does Spiceworks Help Desk have any limitations on the number of users that can access the platform with the freemium plan?