9.8
Spot Score
Smartsheet Review: Is It The Right Project Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAA
ISO 27001Starts from $9 / month when yearly
Pfizer
Whirlpool
Western Digital
PandG
SodexoTrusted by many companies including Pfizer
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Smartsheet
Smartsheet is a project management tool frequently utilized by Project Managers and Operations Managers in medium to large enterprises. With a rating of 4.1 out of 5 from 8,464 reviews, it is broadly validated, indicating a strong user base that appreciates its capabilities.
Users commend Smartsheet for its customizable and user-friendly interface, which caters to both novices and seasoned professionals. Its strong project management features, including Gantt charts and dashboards, significantly enhance team collaboration and task visibility. However, new users may face a learning curve with its advanced features, which can make onboarding challenging.
Quick facts about Smartsheet
What is Smartsheet?
Smartsheet is a dynamic project management tool that simplifies tracking and planning for teams of all sizes. Offering a user-friendly interface, it’s designed to adapt to your unique workflows, whether you're managing simple checklists or complex project plans. Smartsheet’s intuitive platform ensures teams maintain key visibility, providing critical updates and progress tracking to keep everyone aligned and on schedule. From task assignments to budget tracking, Smartsheet’s flexibility ensures that all project aspects are efficiently managed
Pricing
Starts from $9 / month when yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Smartsheet Software Demo
Smartsheet was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Smartsheet
- Use cases
- Project Management, IT Services, Marketing Technology (Martech)
- Team types
- Project Managers, Operations Managers
- Company size
- 50-500 employees, 501-5,000 employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Smartsheet
Customizable and user-friendly interface accessible to beginners and experienced users
Strong project management features including Gantt charts, dashboards, and resource tracking
Automated workflows that save time and reduce manual errors
Is Smartsheet right for you?
Best for teams needing customizable, spreadsheet-style project management with automation.
Choose Smartsheet if
- You require flexible workflows adaptable to complex project plans and diverse teams.
- You want strong project management features like Gantt charts, dashboards, and resource tracking.
- You value automation to reduce manual errors and save time in project execution.
Consider alternatives if
- Your team needs extensive offline functionality due to unreliable internet access.
- You prefer simple, ready-to-use workflows without investing time in customization or training.
What buyers should know before shortlisting Smartsheet
Smartsheet has firmly established itself as a dynamic and versatile project management tool, praised extensively for its ability to simplify and enhance workflows across diverse industries. Its intuitive interface, reminiscent of traditional spreadsheets yet far more powerful, offers users seamless data centralization, resource planning, and collaboration capabilities.
Features such as Gantt charts, dashboards, automated workflows, and customizable templates allow teams to monitor progress, stay organized, and adapt to various business needs. Collaboration is a standout feature, enabling real-time updates, task commenting, and file attachments, fostering transparency and teamwork.
Additionally, the software’s cloud-based accessibility ensures users can manage projects on the go, further adding to its convenience. While Smartsheet’s feature-rich platform is widely appreciated, a few users have noted that fully utilizing its advanced functionalities requires a learning curve.
However, this drawback is often offset by the tool's flexibility, comprehensive support, and value it delivers once mastered. Overall, Smartsheet remains an exceptional solution for streamlining project management and communication.
Smartsheet pros and cons
- Smartsheet pros
Customizable and user-friendly interface accessible to beginners and experienced users
Strong project management features including Gantt charts, dashboards, and resource tracking
Automated workflows that save time and reduce manual errors
- Smartsheet cons
Advanced features have a learning curve that can challenge new users
Limited offline functionality can hinder use in poor internet conditions
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What is the pricing of Smartsheet?
Smartsheet Pricing Plans
Pro
$12
/month
Unlimited free Viewers
Gantt, grid, board, and calendar view
Rich formulas
Unlimited sheets, forms, and reports
250 automations per month
Business
$24
/month
Includes features of Pro plan, plus:
Unlimited free Guests
Timeline view
Team workload tracking
Admin capabilities
Show more +
Enterprise
Custom
Includes features of Business plan, plus
AI formulas, texts, and charts
SAML-based SSO
WorkApps
Work Insights
Show more +
Advanced Work Management
Custom
Includes Enterprise plan; plus:
Control Center
Dynamic View
Data Shuttle
Salesforce and Jira connectors
Show more +
Smartsheet reviews and ratings
Buyer sentiment
Overall positive sentiment highlights Smartsheet’s flexibility, collaboration features, and powerful project management tools, tempered by concerns about learning curve and offline limitations.
What buyers like
- Ease of use
- Customizability
- Automation capabilities
Common complaints
- Learning curve for advanced features
- Limited offline functionality
What users are saying
NA
Naila A
02/21/24
"Smartsheet is a daily essential tool for effective project management"
What do you like best about Smartsheet? I love how easy it is to create reports and dashboards! I like how we can use existing sheets and copy them ...
Read more
NA
Naila A
02/21/24
"Smartsheet is a daily essential tool for effective project management"
What do you like best about Smartsheet? I love how easy it is to create reports and dashboards! I like how we can use existing sheets and copy them ...
Read more
JN
Jocelyn N
02/21/24
"Smartsheets Business Review"
What do you like best about Smartsheet? The most beneficial aspect of Smartsheets is that all your data can be in one place, such as notes, ...
Read more
JN
Jocelyn N
02/21/24
"Smartsheets Business Review"
What do you like best about Smartsheet? The most beneficial aspect of Smartsheets is that all your data can be in one place, such as notes, ...
Read more
AU
Anonymous User
02/02/24
"Great product that has really taken off in my organisation!!"
What do you like best about Smartsheet? The platform is adaptable and can be developed and used in many differing situations which is great. I created ...
Read more
AU
Anonymous User
02/02/24
"Great product that has really taken off in my organisation!!"
What do you like best about Smartsheet? The platform is adaptable and can be developed and used in many differing situations which is great. I created ...
Read more
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What are the features of Smartsheet?
Automations refer to the use of technology to automate and streamline repetitive tasks and processes. It is a feature commonly seen in vario…
The process of analyzing, organizing, and monitoring a company's or organization's costs and expenditures is known as Budget management. Man…
When a firm refers to money owed to them by a customer, it is referred to as collections. When a consumer fails to pay a company within the…
A Gantt chart is a method used to show how tasks move over time. A Gantt chart is a helpful tool for indicating what work is scheduled to be…
IT project management is the process of planning, scheduling, executing, tracking, and reporting on IT projects (ITPM). Despite the fact tha…
The Idea Management feature facilitates the collection and organization of ideas from team members and stakeholders. By providing a centrali…
Issue management is the method of identifying and resolving problems. For example, employee or vendor issues, technology failures, and suppl…
Smartsheet’s Kanban Board offers a visual task management system that helps teams visualize their workflow. This feature helps address bottl…
The most effective technique to manage the timeline factor is to track milestones. Effective project planning concentrates on the most criti…
Percent-Complete Tracking is a dynamic feature that enables users to visually and numerically monitor task progress in real time. It calcula…
Portfolio Management allows organizations to oversee multiple projects simultaneously within a centralized dashboard. This feature addresses…
With Project Planning capabilities, Smartsheet provides tools for outlining objectives, timelines, resources, and deliverables for projects.…
Smartsheet's Project Templates enable users to kickstart their projects with pre-defined structures and workflows tailored to specific indus…
The Recurring Task Management feature allows users to set up tasks that repeat at specified intervals (daily, weekly, monthly). This functio…
Requirement Management enables teams to define, track, and manage project requirements systematically. This feature solves the problem of sc…
Resource Management in Smartsheet allows users to allocate resources effectively across various projects. This feature addresses the common…
Single sign-on (SSO) allows users to log in to various applications with a single set of credentials, making it safe and straightforward. It…
The Status Tracking feature allows teams to update the progress of tasks and projects dynamically. This functionality helps address communic…
Task Management within Smartsheet enables users to create, assign, prioritize, and track tasks easily. This feature addresses the issue of d…
With Time & Expense Tracking, Smartsheet provides tools for logging hours worked and expenses incurred on projects. This feature addresses t…
The Timeline View feature in Smartsheet provides a visual representation of project schedules, allowing users to see task durations and depe…
Smartsheet security and data handling
Key compliance certifications and security features for IT and security teams evaluating Smartsheet.
Certifications
Security features
Developer & data
Alternatives to Smartsheet
Recommended
Streamline Projects, Boost Productivity
9.8
Very Good
Why buyers keep looking beyond Smartsheet
Users may seek alternatives to Smartsheet due to budget constraints, as some organizations find more cost-effective project management solutions that fit their needs without compromising essential features.
Teams looking for specialized tools might consider alternatives that offer specific functionalities tailored for industries like construction or software development, which may not be as robust in Smartsheet.
Some users may desire a more intuitive user interface and simpler navigation, leading them to explore alternatives that prioritize ease of use and require less training for team members.
Organizations with stringent data security requirements may look for alternatives that provide enhanced compliance and control features, ensuring their sensitive information is better protected than it is in Smartsheet.
Smartsheet Customers
Pfizer
Whirlpool
Western Digital
PandG
Sodexo
Apple
IHG
Colliers
Syngenta
JPL
Smartsheet Support Options
Frequently Asked Questions About Smartsheet
Common questions buyers ask before choosing Smartsheet.
Smartsheet is a Project Management Software. Smartsheet offers Timeline View, Project Templates, Idea Management, Kanban Board, Recurring Task Management and many more functionalities.
Smartsheet is a strong fit if: You require flexible workflows adaptable to complex project plans and diverse teams.; You want strong project management features like Gantt charts, dashboards, and resource tracking.. Consider alternatives if: Your team needs extensive offline functionality due to unreliable internet access.; You prefer simple, ready-to-use workflows without investing time in customization or training..
Buyers commonly note the following limitations of Smartsheet: Advanced features have a learning curve that can challenge new users; Limited offline functionality can hinder use in poor internet conditions; Potential over-customization may complicate workflows for less-experienced users.
Some top alternatives to Smartsheet includes Quickbase , ClickUp, Jira, Microsoft PPM and Airtable.
Smartsheet offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Smartsheet is $9/month when yearly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
