9.8
SpotScore
Smartsheet Review: Is It The Right Project Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAA
ISO 27001Starts from $9 / month when yearly
Pfizer
Whirlpool
Western Digital
PandG
SodexoTrusted by teams including Pfizer
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for Smartsheet
Smartsheet is a project management tool frequently utilized by Project Managers and Operations Managers in medium to large enterprises. With a rating of 4.57 out of 5 from 2,444 reviews, it is broadly validated, indicating a strong user base that appreciates its capabilities.
Users commend Smartsheet for its customizable and user-friendly interface, which caters to both novices and seasoned professionals. Its strong project management features, including Gantt charts and dashboards, significantly enhance team collaboration and task visibility. However, new users may face a learning curve with its advanced features, which can make onboarding challenging.
Quick facts about Smartsheet
What is Smartsheet?
Smartsheet is a dynamic project management tool that simplifies tracking and planning for teams of all sizes. Offering a user-friendly interface, it’s designed to adapt to your unique workflows, whether you're managing simple checklists or complex project plans. Smartsheet’s intuitive platform ensures teams maintain key visibility, providing critical updates and progress tracking to keep everyone aligned and on schedule. From task assignments to budget tracking, Smartsheet’s flexibility ensures that all project aspects are efficiently managed
Pricing
Starts from $9 / month when yearly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Smartsheet Software Demo
Smartsheet was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Smartsheet
- Use cases
- Project Management, IT Services, Marketing Technology (Martech)
- Team types
- Project Managers, Operations Managers
- Company size
- 50-500 employees, 501-5,000 employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Smartsheet
Customizable and user-friendly interface accessible to beginners and experienced users
Strong project management features including Gantt charts, dashboards, and resource tracking
Automated workflows that save time and reduce manual errors
Is Smartsheet right for you?
Best for teams needing customizable, spreadsheet-style project management with automation.
Choose Smartsheet if
- You require flexible workflows adaptable to complex project plans and diverse teams.
- You want strong project management features like Gantt charts, dashboards, and resource tracking.
- You value automation to reduce manual errors and save time in project execution.
Consider alternatives if
- Your team needs extensive offline functionality due to unreliable internet access.
- You prefer simple, ready-to-use workflows without investing time in customization or training.
What buyers should know before shortlisting Smartsheet
Smartsheet is a spreadsheet-based project management platform with strong collaboration features. Before shortlisting, verify that your team can adopt its interface—the learning curve is real, particularly for advanced features like automation rules and resource leveling.
Test these specific workflows in a demo: creating a Gantt chart from scratch, setting up a basic automation, and sharing a dashboard with external stakeholders. Confirm that Smartsheet's pricing model (per-user, per-month) fits your headcount; costs scale quickly with team size.
Check integration requirements early. Smartsheet connects to Slack, Microsoft Teams, Jira, and Salesforce, but custom API integrations require development work.
If you need two-way syncing with your existing tools, budget for implementation time. The platform excels at cross-functional visibility and timeline management, but it's not a replacement for specialized tools like Asana (task-focused) or Monday.
com (visual workflows). Evaluate whether you need Smartsheet's specific strengths—Gantt charts, resource capacity planning, and form-to-sheet automation—or if a simpler alternative would serve your use case.
Pricing starts at $14/user/month for Standard and scales to $32/user/month for Premier. Hidden costs include setup time, training, and potential API development.
Request a trial and test with your actual data structure and team size before committing to annual billing.
Smartsheet pros and cons
- Smartsheet pros
Customizable and user-friendly interface accessible to beginners and experienced users
Strong project management features including Gantt charts, dashboards, and resource tracking
Automated workflows that save time and reduce manual errors
- Smartsheet cons
Advanced features have a learning curve that can challenge new users
Limited offline functionality can hinder use in poor internet conditions
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Compare Smartsheet side-by-side with top Project Management Software alternatives.
What is the pricing of Smartsheet?
Smartsheet Pricing Plans
Pro
$12
/month
Unlimited free Viewers
Gantt, grid, board, and calendar view
Rich formulas
Unlimited sheets, forms, and reports
250 automations per month
Business
$24
/month
Includes features of Pro plan, plus:
Unlimited free Guests
Timeline view
Team workload tracking
Admin capabilities
Show more +
Enterprise
Custom
Includes features of Business plan, plus
AI formulas, texts, and charts
SAML-based SSO
WorkApps
Work Insights
Show more +
Advanced Work Management
Custom
Includes Enterprise plan; plus:
Control Center
Dynamic View
Data Shuttle
Salesforce and Jira connectors
Show more +
Weighing your options?
Not sure if Smartsheet fits your budget?
Smartsheet reviews and ratings
Buyer sentiment
Overall positive sentiment highlights Smartsheet’s flexibility, collaboration features, and powerful project management tools, tempered by concerns about learning curve and offline limitations.
What buyers like
- Ease of use
- Customizability
- Automation capabilities
Common complaints
- Learning curve for advanced features
- Limited offline functionality
Are you using Smartsheet?
What users are saying
NA
Naila A
02/21/24
"Smartsheet is a daily essential tool for effective project management"
What do you like best about Smartsheet? I love how easy it is to create reports and dashboards! I like how we can use existing sheets and copy them ...
Read more
NA
Naila A
02/21/24
"Smartsheet is a daily essential tool for effective project management"
What do you like best about Smartsheet? I love how easy it is to create reports and dashboards! I like how we can use existing sheets and copy them ...
Read more
JN
Jocelyn N
02/21/24
"Smartsheets Business Review"
What do you like best about Smartsheet? The most beneficial aspect of Smartsheets is that all your data can be in one place, such as notes, ...
Read more
JN
Jocelyn N
02/21/24
"Smartsheets Business Review"
What do you like best about Smartsheet? The most beneficial aspect of Smartsheets is that all your data can be in one place, such as notes, ...
Read more
AU
Anonymous User
02/02/24
"Great product that has really taken off in my organisation!!"
What do you like best about Smartsheet? The platform is adaptable and can be developed and used in many differing situations which is great. I created ...
Read more
AU
Anonymous User
02/02/24
"Great product that has really taken off in my organisation!!"
What do you like best about Smartsheet? The platform is adaptable and can be developed and used in many differing situations which is great. I created ...
Read more
- See if Smartsheet fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Smartsheet?
Automations refer to the use of technology to automate and streamline repetitive tasks and processes. It is a feature commonly seen in vario…
The process of analyzing, organizing, and monitoring a company's or organization's costs and expenditures is known as Budget management. Man…
When a firm refers to money owed to them by a customer, it is referred to as collections. When a consumer fails to pay a company within the…
A Gantt chart is a method used to show how tasks move over time. A Gantt chart is a helpful tool for indicating what work is scheduled to be…
IT project management is the process of planning, scheduling, executing, tracking, and reporting on IT projects (ITPM). Despite the fact tha…
The Idea Management feature collects and organizes ideas from team members and stakeholders. It provides a centralized platform for submitti…
Issue management is the method of identifying and resolving problems. For example, employee or vendor issues, technology failures, and suppl…
Smartsheet’s Kanban Board offers a visual task management system that helps teams visualize their workflow. This feature helps address bottl…
The most effective technique to manage the timeline factor is to track milestones. Effective project planning concentrates on the most criti…
Percent-Complete Tracking is a dynamic feature that lets users visually and numerically monitor task progress in real time. It calculates co…
Portfolio Management lets organizations oversee multiple projects simultaneously within a centralized dashboard. This feature addresses the…
Project planning is a subset of project management, and it refers to the use of schedules such as Gantt charts to plan and track progress wi…
Smartsheet's Project Templates let users start projects with pre-defined structures and workflows designed for specific industries or projec…
The Recurring Task Management feature lets users set up tasks that repeat at specified intervals (daily, weekly, monthly). This functionalit…
A requirement is a need or expectation from a stakeholder that a product, service, or solution must satisfy to be useful. Requirements are o…
Resource Management in Smartsheet lets users allocate resources across projects effectively. This feature addresses over or under-utilizing…
Single sign-on (SSO) allows users to log in to various applications with a single set of credentials, making it safe and straightforward. It…
The Status Tracking feature allows teams to update the progress of tasks and projects dynamically. This functionality helps address communic…
Task Management within Smartsheet lets users create, assign, prioritize, and track tasks easily. This feature solves disorganization in proj…
With Time & Expense Tracking, Smartsheet provides tools for logging hours worked and expenses incurred on projects. This feature addresses t…
The Timeline View feature in Smartsheet provides a visual representation of project schedules, allowing users to see task durations and depe…
Smartsheet security and data handling
Key compliance certifications and security features for IT and security teams evaluating Smartsheet.
Certifications
Security features
Developer & data
Alternatives to Smartsheet
Why buyers keep looking beyond Smartsheet
Pricing exceeds $25/month per user for most teams — competitors like Monday.com and Asana offer similar features at $10–15/month
Lacks native construction and software development templates — teams in these industries typically layer in specialized tools like Procore or Jira
Steep learning curve requires 4–6 weeks of training for new users — alternatives like Trello and ClickUp have faster onboarding
Missing advanced compliance certifications (SOC 2 Type II, HIPAA) that regulated industries require — teams handling sensitive data often switch to monday.com or Wrike
Smartsheet Customers
Pfizer
Whirlpool
Western Digital
PandG
Sodexo
Apple
IHG
Colliers
Syngenta
JPL
Smartsheet Support Options
Frequently Asked Questions About Smartsheet
Common questions buyers ask before choosing Smartsheet.
Smartsheet is a Project Management Software. Smartsheet offers Timeline View, Project Templates, Idea Management, Kanban Board, Recurring Task Management and many more functionalities.
Smartsheet is a strong fit if: You require flexible workflows adaptable to complex project plans and diverse teams.; You want strong project management features like Gantt charts, dashboards, and resource tracking.. Consider alternatives if: Your team needs extensive offline functionality due to unreliable internet access.; You prefer simple, ready-to-use workflows without investing time in customization or training..
Buyers commonly note the following limitations of Smartsheet: Advanced features have a learning curve that can challenge new users; Limited offline functionality can hinder use in poor internet conditions; Potential over-customization may complicate workflows for less-experienced users.
Some top alternatives to Smartsheet includes Quickbase, ClickUp, Jira, Microsoft PPM and Airtable.
Smartsheet offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Smartsheet is $9/month when yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
