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8.6

SpotScore

ReachOut - Field Service Management SoftwareProfileVerifiedThis vendor has claimed and verified the listing.
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ReachOut Review: Is It The Right Field Service Management Software For Your Team?

Best for SMB teams · Mid-market · Enterprise

Free Trial & Free Plan Available

ISO 27001

Add to compare

Starts from $0 / user / month, also offers free forever plan

Integrates with

QuickbooksQuickbooks
XeroXero
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What is ReachOut?

ReachOut Suite is a field service management platform built for service businesses of every size. Schedule and dispatch jobs based on technician availability, location, and skills, then track every job in real time from a single dashboard. Technicians get job details, customer history, and route information directly on their phones. Once a job is marked complete, invoicing follows automatically — no manual reconciliation needed. ReachOut Suite works for small teams just starting out and larger companies managing dozens of technicians. Start on the free plan and scale up as your team grows. Core features include job scheduling and dispatch, recurring service agreements, workforce management, customer ticket management, and mobile inspection reporting.

Pricing

  • Starts from $0 / user / month

  • Free Trial available

Best For

Suited for small teams, SMBs, and enterprise

Security & Compliance

ISO 27001
  • Data residency:🇺🇸European Union🇬🇧🇨🇦🇦🇺🇮🇳Global

Platform

  • Web + mobile app (iOS & Android)

ReachOut Software Demo

ReachOut was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Who should consider ReachOut

Team types
Large Enterprises, Medium Business

Why teams choose ReachOut

  • User-friendly interface promotes quick adoption.

  • Web-based access allows for flexibility in management.

Is ReachOut right for you?

What buyers should know before choosing ReachOut

ReachOut provides a straightforward web-based solution for managing field service operations, making it easy for technicians to schedule and manage their tasks. Its user-friendly design ensures quick adoption by field personnel.

Pros and cons

ReachOut pros and cons

  • ReachOut pros
  • User-friendly interface promotes quick adoption.

  • Web-based access allows for flexibility in management.

  • ReachOut cons
  • Limited features compared to more comprehensive solutions.

  • Internet dependency may hinder usage in remote areas.

4.2/5 rating
5 verified reviews
Free trial available

Ready to try it?

Get started with ReachOut

Start your free trial — no credit card required.

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Still comparing?

See how it stacks up

Compare ReachOut side-by-side with top Field Service Management Software alternatives.

Service Fusion
Housecall Pro
FieldAware
+9 more
Compare alternatives

What is the pricing of ReachOut?

Free TrialAvailableTry Now →
Free Plan✓ Included
PricingStarts from $0 / user / month
Pricing Model
FreemiumSubscriptionQuotation Based

Weighing your options?

Not sure if ReachOut fits your budget?

ReachOut reviews and ratings

Buyer sentiment

Buyer sentiment is positive across 5 reviews, with strong overall satisfaction.

What buyers like

  • Web-based accessibility
  • Easy technician scheduling
  • Inventory management

Common complaints

  • Dependent on internet connection
  • Limited offline functionality
  • May lack advanced features

4.2

Very Good

Based on 5 ratings & 5 reviews

Are you using ReachOut?

Rating Distribution

Excellent

(3)

Very Good

(1)

Good

(1)

Poor

(0)

Terrible

(0)

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What are the features of ReachOut?

70%

Feature coverage

47 of 67 tracked features

An AI assistant is a virtual digital assistant that is powered by artificial intelligence technology to understand and respond to user comma…

API integration is a feature that allows different software systems, platforms, or applications to seamlessly communicate with each other. I…

Alert Notifications are an essential feature of software that provide users with real-time updates and important information. These notifica…

Workforce analytics is a software and methodology combo that uses statistical models to worker-related data to help business leaders optimiz…

App integrations refer to the process of connecting different software applications and systems together to share data and work seamlessly w…

Appointment scheduling is a vital feature of software that allows users to efficiently manage their appointments and schedule time slots for…

Asset management is the practise of keeping track of your assets. Asset management allows you to efficiently manage assets while also extend…

Employee hours are tracked via Attendance Management. It's the system you use to track how much time your workers spend working and how much…

Automated scheduling is a type of AI that specializes in scheduling multiple assignments for a single or several users while adhering to a s…

An invoice and a bill are documents that convey the same information about the amount owing for the sale of goods or services. Still, a comp…

Customer relationship management (CRM) is a tool that allows to keep track of all of the company's relationships and interactions with its c…

Few people have mastered the ability to organize their calendars. It is the practice of optimizing your calendar by combining priority manag…

The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…

Client management, also referred to as customer management, is a key aspect of business operations that involves managing and organizing cli…

Managers plan, coordinate, regulate, and lead operations that assure compliance with laws and standards through compliance management. It is…

A customer portal is a website that allows current customers to access services and information. It's usually safe and confidential, and it…

Customer support is a term used to describe services that assist customers in making the most cost-effective and proper usage of a product.…

Customization is a powerful feature offered by various software solutions that allows users to tailor the software according to their specif…

A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…

A digital signature is a mathematical approach for ensuring the integrity and validity of a message, software, or digital document. It's a d…

Electronic signature is a technology that allows individuals to sign electronic documents and transactions in a legal and secure manner. It…

Employee scheduling is a difficult task. Anticipating workforce needs, handling employee demands and preferences, and guaranteeing shift cov…

Fleet management is a comprehensive solution designed to help businesses effectively manage and maintain their fleet of vehicles. This softw…

The process of procuring, maintaining, utilizing, and distributing a company's inventory is referred to as inventory management. This compri…

Invoice is time-stamped commercial document that itemizes and records a transaction between a buyer and a seller. If products or services we…

Job Management is a feature that is essential for any software aimed at helping businesses streamline their processes. It refers to a set of…

IT can use job scheduling technologies to automate task execution using date-and-time scheduling or other approaches such as event-based tri…

Location tracking is a software feature that allows users to accurately track the location of a person or an object. This feature is commonl…

A marketing automation app for mobile devices is a software application that allows marketers to automate and manage marketing activities. T…

Connected Business's Multi-Location Accounting function helps businesses with many locations or branches to keep track of their financials p…

Offline reporting entails delivering a high-level overview of the project's important data in a simple, easy-to-understand format. ffline re…

Trading money electronically is known as online payment. Computer networks, the internet, and digital stored value systems are commonly used…

Patients can arrange an appointment by viewing your practice's availability online via online scheduling. This tool allows you to make your…

Payment Processing is defined as providing a Person with the ability to charge or debit accounts using any payment mechanism, including but…

Payments are an essential feature in any software that deals with transactions or monetary activities. This feature allows users to make and…

Quotes, also commonly known as estimates, are an integral part of any software that deals with project management or client services. They s…

A quote, also known as a proposal, is a document that establishes a contractual connection between two parties. A quote is a supplier's resp…

A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metr…

Project management necessitates a great deal of organization, thus having dedicated project management software that allows for real-time tr…

Real-time reporting is involved capturing real-time data and communicating it to users as it happens. Managers may make quick judgments usin…

Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…

Reporting and analysis is an integral part of any software that aims to provide valuable insights and information to its users. It is a powe…

Any building or unit zoned and intended for use as dwelling space is a residential property. It's one of two real estate types; the other is…

The process of selecting the most cost-effective route is known as route optimization. Finding the shortest path between two points is more…

Scheduling is the job or activity of determining when specific tasks will be completed. Block scheduling, often known as blocking, is a meth…

Single sign-on (SSO) allows users to log in to various applications with a single set of credentials, making it safe and straightforward. It…

A timesheet is a physical or electronic tool that allows you to track and record your working hours. As an employer, this means you'll be ab…

Security & Compliance

ReachOut security and data handling

Key compliance certifications and security features for IT and security teams evaluating ReachOut.

Certifications

SOC 2✗ Not certified
GDPR✗ Not certified
HIPAA✗ Not certified
ISO 27001✓ Certified

Developer & data

Data residency
🇺🇸🌐🇬🇧🇨🇦🇦🇺🇮🇳🌐

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ReachOut Integrations

Help & Contact

ReachOut Support Options

Customer Service24/7 (Live rep)Business HoursOnline
LocationWhite Plains, New York

Frequently Asked Questions About ReachOut

Common questions buyers ask before choosing ReachOut.

ReachOut is a Field Service Management Software. ReachOut offers Offline Reporting, Analytics (Workforce), Reporting, Route Optimization, Real-time Job Tracking and many more functionalities.

Buyers commonly note the following limitations of ReachOut: Limited features compared to more comprehensive solutions.; Internet dependency may hinder usage in remote areas..

Some top alternatives to ReachOut includes Service Fusion, Housecall Pro, FieldAware, FieldPulse and Appify.

ReachOut offers Free Trial, Freemium, Subscription, Quotation Based pricing models

Yes, ReachOut can integrate with Quickbooks

The starting price of ReachOut is $0/user/month

Ready to try it?

Get started with ReachOut

Start your free trial — no credit card required.

About the reviewer

Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].