9.4
Spot Score
FieldAware Review: Is It The Right Field Service Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPRFieldAware offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for FieldAware
FieldAware is a field service management software used by Field Service Managers, Technicians, and Dispatchers in medium-sized businesses with 50 to 500 employees. With a rating of 3.8 out of 5 from 80 user reviews, it indicates a broadly validated tool, though not without some reservations.
FieldAware excels in providing real-time status updates for fleet technicians, which significantly enhances coordination and efficiency. Its compatibility with iPad and iPhone devices makes it particularly convenient for mobile technicians. However, potential buyers should be aware that its reporting functionality could be stronger, which might be a limitation for data-driven decision-making.
Quick facts about FieldAware
What is FieldAware?
FieldAware is a field service management software system designed to take the headaches out of managing field assets. It offers powerful yet easy-to-use tools that allow to create and manage work orders, send and track service notifications, schedule technicians, dispatch mobile field forces, dispatch vehicles and equipment, generate mobile or hardcopy reports, conduct on-site server backups and manage company from virtually any internet connected device.
Pricing
FieldAware offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSingle Sign-On (SSO)
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
FieldAware Software Demo
FieldAware was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider FieldAware
- Use cases
- Field service management, Construction, HVAC, plumbing, electrical, and maintenance services
- Team types
- Field Service Managers, Technicians
- Company size
- 50 to 500 employees, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose FieldAware
Real-time status updates for fleet technicians improving coordination
Intuitive and easy to use interface, especially on iOS devices
Simplifies job creation and detail tracking to boost productivity
Is FieldAware right for you?
Best for medium businesses needing streamlined field service and fleet coordination.
Choose FieldAware if
- You manage a medium-sized field service team (50-500 employees) requiring real-time technician updates.
- You prioritize mobile device compatibility, especially with iOS devices like iPads and iPhones.
- You want a simple, intuitive interface to streamline job creation and dispatch workflows.
Consider alternatives if
- Your organization needs advanced, customizable reporting and extensive software integrations.
- You are a small business with tight budget constraints due to the product’s higher cost.
What buyers should know before shortlisting FieldAware
FieldAware has proven to be a reliable and efficient system for improving coordination and monitoring of fleet activities in various industries. Users appreciate its real-time status updates, job creation efficiency, and compatibility with mobile devices like iPads and iPhones.
The integration of staff and vehicle monitoring into department operations has resulted in enhanced efficiency and client satisfaction. While some users mentioned concerns with reporting capabilities and pricing compared to similar products, the overall benefits of real-time monitoring and integration overshadow these drawbacks.
FieldAware excels in streamlining workflow, enhancing productivity, eliminating paperwork, and improving communication between field and office staff. The ease of implementation and the intuitive mobile app capabilities make it a valuable asset for businesses seeking operational efficiency and task tracking.
Despite minor interface issues and pricing considerations, FieldAware remains a game-changer for workflow and operational management.
FieldAware pros and cons
- FieldAware pros
Real-time status updates for fleet technicians improving coordination
Intuitive and easy to use interface, especially on iOS devices
Simplifies job creation and detail tracking to boost productivity
- FieldAware cons
Reporting functionality is limited and could be stronger
Higher cost compared to similar field service management products
Ready to try it?
Get started with FieldAware
Connect with the team for a personalised demo.
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See how it stacks up
Compare FieldAware side-by-side with top Field Service Management Software alternatives.
What is the pricing of FieldAware?
FieldAware uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
FieldAware reviews and ratings
Buyer sentiment
Users appreciate FieldAware's real-time updates and ease of use but express concerns about reporting limitations and pricing.
What buyers like
- Ease of use
- Real-time updates
- Mobile device compatibility
Common complaints
- Reporting limitations
- High cost
What users are saying
A
Anonymous
05/17/19
A dependable system to improve coordination
What do you like best? Real time status update of all fleet technicians. Job creation and detail Works well with IPad and Iphone What do you ...
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A
Anonymous
01/23/17
Small Business owner
What do you like best? Nothing. It was a constant struggle. They never delivered on their promises. What do you dislike? Terrible customer service. ...
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A
Anonymous
04/15/16
Works great when you have shop and mobile techs
What do you like best? - Works great for mobile techs with the use of an iPad or iPhone. - search functions for customer information, unit service ...
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A
Anonymous
04/12/16
The answer to our question
What do you like best? Implementation was simple even though our use for FieldAware was atypical for the intended use. What do you dislike? Workflow ...
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A
Anonymous
04/09/16
change my working life , no paper work & no need to drive to the office to give back 100's of papers
What do you like best? adding pictures & documents to a report What do you dislike? connectivity issues on smartphone , the app shut down when ...
Read more
A
Anonymous
04/08/16
Gamechanger for workflow and operation management!
What do you like best? Being in the geomatics services industry (land surveying, subsurface utility location, laser scanning, etc. our field crews ...
Read more
What are the features of FieldAware?
The Analytics (Workforce) feature provides businesses with deep insights into their workforce performance through detailed metrics and analy…
With the Billing and Invoicing feature, FieldAware automates the financial aspects of service delivery by generating invoices based on compl…
FieldAware’s Compliance Management feature helps organizations adhere to industry regulations by automating compliance-related processes. Us…
The Digital Signature feature allows clients to sign off on work orders or documents electronically using a mobile device. This not only acc…
The Document Management feature enables users to securely store, share, and organize important documents within FieldAware. Whether it’s con…
FieldAware’s Inventory Management feature provides real-time tracking of stock levels for equipment and materials needed for field operation…
The Job Scheduling feature streamlines the assignment of tasks to field personnel by allowing managers to view their workforce's availabilit…
FieldAware’s Offline Reporting feature empowers users to access and generate reports without needing an internet connection. This is particu…
With Real-time Job Tracking, FieldAware enables managers and customers to monitor job progress as it happens. Technicians can update job sta…
FieldAware’s Reporting feature simplifies the process of generating customizable reports tailored to specific business needs. Users can easi…
The Route Optimization feature enhances logistical efficiency by calculating the most efficient routes for field technicians based on real-t…
FieldAware security and data handling
Key compliance certifications and security features for IT and security teams evaluating FieldAware.
Certifications
Security features
Developer & data
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Why buyers keep looking beyond FieldAware
Users may seek alternatives to FieldAware due to budget constraints, as some competing solutions offer similar features at a lower price point, making them more accessible for smaller businesses.
Organizations with specific industry needs might explore alternatives that provide specialized functionalities or customizations tailored to their unique operational requirements, enhancing overall efficiency.
Companies experiencing growth may find that FieldAware lacks scalability options, prompting them to consider alternatives that can better accommodate increasing user numbers and expanding service offerings.
Users might also look for alternatives if they encounter limitations in customer support or training resources with FieldAware, as effective assistance is crucial for maximizing software utility and user satisfaction.
FieldAware Support Options
Frequently Asked Questions About FieldAware
Common questions buyers ask before choosing FieldAware.
FieldAware is a Field Service Management Software. FieldAware offers Offline Reporting, Analytics (Workforce), Reporting, Route Optimization, Real-time Job Tracking and many more functionalities.
FieldAware is a strong fit if: You manage a medium-sized field service team (50-500 employees) requiring real-time technician updates.; You prioritize mobile device compatibility, especially with iOS devices like iPads and iPhones.. Consider alternatives if: Your organization needs advanced, customizable reporting and extensive software integrations.; You are a small business with tight budget constraints due to the product’s higher cost..
Buyers commonly note the following limitations of FieldAware: Reporting functionality is limited and could be stronger; Higher cost compared to similar field service management products; Limited customization options for integrations with other software.
Some top alternatives to FieldAware includes Service Fusion, Housecall Pro, FieldEZ, ServiceTitan and Fieldeas.
FieldAware offers Quotation Based pricing model
The starting price is not disclosed by FieldAware. You can visit FieldAware pricing page to get the latest pricing.
Ready to try it?
Get started with FieldAware
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].