9.4
SpotScore
FieldAware Review: Is It The Right Field Service Management Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPRFieldAware offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for FieldAware
FieldAware is a field service management software used by Field Service Managers, Technicians, and Dispatchers in medium-sized businesses with 50 to 500 employees. With a rating of 3.8 out of 5 from 80 user reviews, it indicates a broadly validated tool, though not without some reservations.
FieldAware excels in providing real-time status updates for fleet technicians, which significantly enhances coordination and efficiency. Its compatibility with iPad and iPhone devices makes it particularly convenient for mobile technicians. However, potential buyers should be aware that its reporting functionality could be stronger, which might be a limitation for data-driven decision-making.
Quick facts about FieldAware
What is FieldAware?
FieldAware is a field service management software system designed to take the headaches out of managing field assets. It offers powerful yet easy-to-use tools that allow to create and manage work orders, send and track service notifications, schedule technicians, dispatch mobile field forces, dispatch vehicles and equipment, generate mobile or hardcopy reports, conduct on-site server backups and manage company from virtually any internet connected device.
Pricing
FieldAware offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
GDPRSingle Sign-On (SSO)
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
FieldAware Software Demo
FieldAware was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider FieldAware
- Use cases
- Field service management, Construction, HVAC, plumbing, electrical, and maintenance services
- Team types
- Field Service Managers, Technicians
- Company size
- 50 to 500 employees, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose FieldAware
Real-time status updates for fleet technicians improving coordination
Intuitive and easy to use interface, especially on iOS devices
Simplifies job creation and detail tracking to boost productivity
Is FieldAware right for you?
Best for medium businesses needing streamlined field service and fleet coordination.
Choose FieldAware if
- You manage a medium-sized field service team (50-500 employees) requiring real-time technician updates.
- You prioritize mobile device compatibility, especially with iOS devices like iPads and iPhones.
- You want a simple, intuitive interface to streamline job creation and dispatch workflows.
Consider alternatives if
- Your organization needs advanced, customizable reporting and extensive software integrations.
- You are a small business with tight budget constraints due to the product’s higher cost.
What buyers should know before shortlisting FieldAware
FieldAware is a mobile-first dispatch and tracking system built for field service teams in HVAC, plumbing, electrical, and similar trades. It handles real-time job assignment, GPS vehicle tracking, and photo/signature capture on iOS and Android devices.
The platform integrates staff location and vehicle status directly into your office dashboard, reducing manual status calls and improving response times for customer callbacks. Before shortlisting, verify three things in a demo.
First, test the reporting module—users report that custom report building is limited compared to ServiceTitan or Jobber, and pre-built reports don't always match your KPI needs. Second, confirm mobile app performance on older devices; some users experience lag on non-current iPad models.
Third, clarify pricing: FieldAware charges per user per month plus per-vehicle fees, which can exceed $500/month for a 5-person team with 3 vehicles. Request a full cost breakdown including any setup or integration fees before committing.
Integration with accounting software (QuickBooks, Xero) exists but requires manual data mapping or third-party tools like Zapier. If you need two-way sync of invoices and payments, ask FieldAware directly about supported connectors—this is not a plug-and-play feature.
The platform works best for teams that prioritize real-time location visibility and simple job dispatch over advanced reporting or complex multi-location workflows.
FieldAware pros and cons
- FieldAware pros
Real-time status updates for fleet technicians improving coordination
Intuitive and easy to use interface, especially on iOS devices
Simplifies job creation and detail tracking to boost productivity
- FieldAware cons
Reporting functionality is limited and could be stronger
Higher cost compared to similar field service management products
Ready to try it?
Get started with FieldAware
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare FieldAware side-by-side with top Field Service Management Software alternatives.
What is the pricing of FieldAware?
FieldAware uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
FieldAware Pricing Plans
Weighing your options?
Not sure if FieldAware fits your budget?
FieldAware reviews and ratings
Buyer sentiment
Users appreciate FieldAware's real-time updates and ease of use but express concerns about reporting limitations and pricing.
What buyers like
- Ease of use
- Real-time updates
- Mobile device compatibility
Common complaints
- Reporting limitations
- High cost
Are you using FieldAware?
What users are saying
A
Anonymous
05/17/19
A dependable system to improve coordination
What do you like best? Real time status update of all fleet technicians. Job creation and detail Works well with IPad and Iphone What do you ...
Read more
A
Anonymous
01/23/17
Small Business owner
What do you like best? Nothing. It was a constant struggle. They never delivered on their promises. What do you dislike? Terrible customer service. ...
Read more
A
Anonymous
04/15/16
Works great when you have shop and mobile techs
What do you like best? - Works great for mobile techs with the use of an iPad or iPhone. - search functions for customer information, unit service ...
Read more
A
Anonymous
04/12/16
The answer to our question
What do you like best? Implementation was simple even though our use for FieldAware was atypical for the intended use. What do you dislike? Workflow ...
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A
Anonymous
04/09/16
change my working life , no paper work & no need to drive to the office to give back 100's of papers
What do you like best? adding pictures & documents to a report What do you dislike? connectivity issues on smartphone , the app shut down when ...
Read more
A
Anonymous
04/08/16
Gamechanger for workflow and operation management!
What do you like best? Being in the geomatics services industry (land surveying, subsurface utility location, laser scanning, etc. our field crews ...
Read more
- See if FieldAware fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of FieldAware?
The Analytics (Workforce) feature provides businesses with deep insights into their workforce performance through detailed metrics and analy…
With the Billing and Invoicing feature, FieldAware automates the financial aspects of service delivery by generating invoices based on compl…
FieldAware's Compliance Management feature helps organizations meet industry regulations by automating compliance-related processes. Users c…
The Digital Signature feature lets clients sign off on work orders or documents electronically using a mobile device. This speeds up the app…
The Document Management feature lets users securely store, share, and organize important documents within FieldAware. Whether it's contracts…
FieldAware's Inventory Management feature tracks stock levels in real time for equipment and materials used in field operations. Users can m…
The Job Scheduling feature simplifies task assignment to field personnel by showing managers real-time workforce availability. Users can dra…
FieldAware's Offline Reporting feature lets users access and generate reports without needing an internet connection. This is particularly b…
FieldAware lets managers and customers monitor job progress as it happens. Technicians can update job statuses instantly from the field, pro…
Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…
The Route Optimization feature improves logistical efficiency by calculating the most efficient routes for field technicians based on real-t…
FieldAware security and data handling
Key compliance certifications and security features for IT and security teams evaluating FieldAware.
Certifications
Security features
Developer & data
Alternatives to FieldAware
Recommended
Streamlined solutions for field ...
9.4
Very Good
Recommended
Simplify your service operations ...
9.6
Excellent
Why buyers keep looking beyond FieldAware
Users may seek alternatives to FieldAware due to budget constraints, as some competing solutions offer similar features at a lower price point, making them more accessible for smaller businesses.
Organizations with specific industry needs might explore alternatives that provide specialized functionalities or customizations tailored to their unique operational requirements, enhancing overall efficiency.
Companies experiencing growth may find that FieldAware lacks scalability options, prompting them to consider alternatives that can better accommodate increasing user numbers and expanding service offerings.
Users might also look for alternatives if they encounter limitations in customer support or training resources with FieldAware, as effective assistance is crucial for maximizing software utility and user satisfaction.
FieldAware Support Options
Frequently Asked Questions About FieldAware
Common questions buyers ask before choosing FieldAware.
FieldAware is a Field Service Management Software. FieldAware offers Offline Reporting, Analytics (Workforce), Reporting, Route Optimization, Real-time Job Tracking and many more functionalities.
FieldAware is a strong fit if: You manage a medium-sized field service team (50-500 employees) requiring real-time technician updates.; You prioritize mobile device compatibility, especially with iOS devices like iPads and iPhones.. Consider alternatives if: Your organization needs advanced, customizable reporting and extensive software integrations.; You are a small business with tight budget constraints due to the product’s higher cost..
Buyers commonly note the following limitations of FieldAware: Reporting functionality is limited and could be stronger; Higher cost compared to similar field service management products; Limited customization options for integrations with other software.
Some top alternatives to FieldAware includes Service Fusion, Housecall Pro, FieldEZ, ServiceTitan and Fieldeas.
FieldAware offers Quotation Based pricing model
The starting price is not disclosed by FieldAware. You can visit FieldAware pricing page to get the latest pricing.
Ready to try it?
Get started with FieldAware
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].