Mojo Helpdesk In-depth Pricing Details

Users have noted that Mojo HelpDesk offers limited out-of-the-box reporting capabilities. For more advanced analytics, users may need to export data and utilize external tools. This can be a drawback for organizations requiring in-depth reporting features.

Some users have expressed that the platform's user interface can be confusing initially, and customization options are somewhat limited. This may affect the user experience and the ability to tailor the system to specific organizational needs.

There have been instances where users reported that feature requests and issues raised were not addressed promptly, with some requests remaining unresolved for extended periods. This could impact the platform's adaptability to evolving business requirements.

While Mojo HelpDesk offers a mobile application, some users have mentioned that it may not be as feature-rich or intuitive as the desktop version. This could affect support teams that rely heavily on mobile access.

Organizations experiencing rapid growth may find that Mojo HelpDesk's scalability is limited, especially in terms of handling a large volume of tickets and users without performance degradation.

Although Mojo HelpDesk integrates with tools like Google Workspace and Microsoft 365, users have reported that its integration capabilities with other third-party applications are not as extensive as some competitors. This could be a limitation for businesses using a diverse set of tools.