9.8
Spot Score

GetResponse Review: Is It The Right Email Marketing Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
Starts from $15.58 / Month when Billed Yearly, also offers free forever plan

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Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for GetResponse
GetResponse at 4.2/5 from 1,306 reviews and SpotScore 9.8 serves Marketing Managers in medium-sized businesses who need email automation, landing pages, and segmentation in one platform. The interface requires minimal setup for beginners, while advanced users access workflow builders and conditional logic. Gmail deliverability inconsistencies may require additional configuration, particularly for high-volume sends.
Email marketing software automates campaign creation, list management, and performance tracking for marketing teams. GetResponse replaces manual email sends and spreadsheet tracking with automated workflows that trigger based on subscriber behavior.
Quick picks:
What is GetResponse?
GetResponse is an online email response software that allows small businesses to create, track and send professional emails within a few clicks. With features like automatic drag-and-drop picture insertion, draft saving, ultra-fast click activation, HTML support, responsive design and more, GetResponse has every tool you need to grow your business.
Pricing
Starts from $15.58 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
GetResponse Software Demo
GetResponse was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider GetResponse
- Use cases
- Martech, SaaS, E-commerce
- Team types
- Marketing Managers, Digital Marketing Specialists
- Company size
- 1-500 employees, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose GetResponse
User-friendly interface suitable for beginners and advanced users
Powerful marketing automation with complex workflow capabilities
Outstanding customer support with prompt and professional assistance
Is GetResponse right for you?
Best for small to medium businesses needing user-friendly email marketing automation.
Choose GetResponse if
- You want an all-in-one platform combining email, landing pages, webinars, and CRM.
- You need powerful, flexible marketing automation with complex workflow capabilities.
- You value outstanding customer support with prompt, professional assistance.
Consider alternatives if
- Your campaigns require consistently high email deliverability, especially to Gmail domains.
- You need deep, advanced reporting and analytics for data-driven marketing decisions.
What buyers should know before shortlisting GetResponse
GetResponse is an email marketing platform that has garnered mixed reviews over the past year, but its standout strengths cannot be overlooked. The platform is praised for its user-friendly interface, powerful marketing automation tools, and a wide array of features such as drag-and-drop landing page builders, customizable email templates, and API integrations, which make it appealing for both small businesses and larger enterprises.
Exceptional customer support stands out as a key highlight, with users commending the team’s professionalism, responsiveness, and detailed guidance during onboarding and troubleshooting. However, despite these strengths, certain challenges persist.
Email deliverability, particularly to Gmail domains, has been flagged as a significant issue by multiple users, sometimes impacting campaign effectiveness. Some also mentioned the complexity of navigating advanced features like DKIM and DMARC authentication, which could be daunting for beginners.
Additionally, rigid policies around refunds and account suspensions have left a segment of users dissatisfied. Overall, GetResponse is a robust tool for businesses seeking marketing automation and email outreach solutions, but prospective users should carefully evaluate its compatibility with their specific needs, particularly regarding email deliverability and compliance requirements.
GetResponse pros and cons
- GetResponse pros
User-friendly interface suitable for beginners and advanced users
Powerful marketing automation with complex workflow capabilities
Outstanding customer support with prompt and professional assistance
- GetResponse cons
Inconsistent email deliverability, especially to Gmail domains
Strict account suspension policies with no refunds or detailed explanations
Ready to try it?
Get started with GetResponse
Start your free trial — no credit card required.
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See how it stacks up
Compare GetResponse side-by-side with top Email Marketing Software alternatives.
What is the pricing of GetResponse?
GetResponse Pricing Plans
Free
2,500 newsletters/mo
1 landing page
Website Builder
Connect your domain
Signup forms and popups
Email Marketing
Includes features of Free plan, plus
AI subject line generator (New)
Unlimited newsletters
Unlimited landing pages
Website Builder
Show more +
Marketing Automation
Includes features of Email Marketing plan, plus
Marketing automation
Event-based automation
Webinars
Advanced segmentation
Show more +
Ecommerce Marketing
Includes features of Marketing Automation plan, plus
Quick transactional emails
Ecommerce segmentation
Abandoned cart recovery
Promo codes
Show more +
GetResponse reviews and ratings
Buyer sentiment
Overall positive sentiment highlights ease of use, automation capabilities, and customer support, tempered by concerns over deliverability and account restrictions.
What buyers like
- Ease of use
- Marketing automation
- Customer support
Common complaints
- Email deliverability issues
- Account suspension policies
What users are saying
MH
Mark Harris UndergroundSkr
07/03/24
Very helpful and kind gentleman
Date of experience: July 03, 2024
A
Ana
07/03/24
I am not satisfied with using GetResponse
There were many problems with the delivery of e-mails, and the worst was that the newsletter was generally not delivered to Gmail domains.
MH
Mark Harris UndergroundSkr
07/03/24
Very helpful and kind gentleman
Date of experience: July 03, 2024
A
Ana
07/03/24
I am not satisfied with using GetResponse
There were many problems with the delivery of e-mails, and the worst was that the newsletter was generally not delivered to Gmail domains.
PM
Philip M. Levine
07/01/24
Furious with their policies.
I was using another service for 8 years, but they had a recent glitch where images would not load into the email newsletter I sent my clients. I did ...
Read more
S
Stella
06/30/24
Emails are not being delivered
We were paying GetResponse to deliver emails (obviously), but that function wasn't working, especially a lot of problems with Gmail domains.

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- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of GetResponse?
A/B testing, also known as split testing, is a marketing experiment in which you divide your audience to test various campaign versions and…
An abandoned cart email is a sales recovery approach that uses follow-up communication to persuade a consumer to continue an unfinished purc…
Analytics is a math-based field that aims to uncover patterns in marketing data to gain actionable knowledge that can be used in your market…
A script that automates email answers is known as an autoresponder. The script is activated by user actions on a website or when a user send…
A click map is a visual representation of where people click on your website. It allows you to watch user behavior on your page and see whic…
Click-through tracking is an analytical function that measures and reports where individuals click or tap on websites, apps, and emails. A c…
Contact List Import is a feature that allows users to easily import and organize their contact information into their software. With just a…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
On a landing page, a countdown timer is a virtual clock that counts down from a specific number or date to signal the start or end of an eve…
A custom domain is a one-of-a-kind branded name for a website. The custom domain of Nation Builder, for example, is nationbuilder.com. Vanit…
A document library is a safe place to keep files that you and your coworkers can effortlessly search, collaborate on, and access from any de…
The drag and drop editor is a valuable tool for used for creating emails by dragging and dropping blocks into a template and modifying their…
Drag and drop page building is at the core of the new Builder. Just drag and drop to place your content anywhere on your page, and adjust it…
Drip campaigns are a series of automated emails sent in response to user actions or predefined schedules. They let you interact with groups…
Dynamic text replacement (DTR) can aid in the creation of appropriate messages by altering the content of your post-click landing pages base…
Email scheduling is the process of specifying a precise time for an email to be sent. A planned email is a message that you may send later;…
An event-triggered email is sent automatically when a specific event happens. The events could be a one-time occurrence or a user-performed…
Facebook ads are sponsored communications that businesses post on social media platforms. You'll be capable of writing in your voice due to…
Download, often known as DL, D/L, or DLing, is a phrase that refers to copying data from one computer to another via a network or modem. Whe…
The Form integration is a quick, straightforward method of connecting your website to other services. The form allows you to accept payments…
Free Stock Photos are a terrific way to get high-quality, royalty-free images to use in your designs for various applications. They're ideal…
Google remarketing, often known as retargeting, is a technique that allows Google Ads to track potential consumers as they navigate the inte…
Instagram advertising is sponsored content to be posted on the Instagram platform to reach a larger, more targeted audience. While a busines…
List segmentation helps send relevant material to the right individuals at the right time. For example, you can segment your contact and lea…
A mailing list is the total number of people who have signed up for your website, whether a blog, an e-commerce site or a corporate website.…
A marketing automation app for mobile devices is a software application that allows marketers to automate and manage marketing activities. T…
A mobile-friendly website is easy to use on a mobile device, especially one with a small screen like a smartphone. A mobile-friendly site ap…
Multivariate testing is a process for testing a hypothesis by changing numerous factors. Multivariate testing aims to determine which combin…
In simple terms, a pixel-perfect design uses every pixel to create the sharpest, cleanest, and most deliberate look possible. Aberrations, u…
Pop-up adverts are a type of online advertising used to drive traffic to a website. They're commonly created using JavaScript or Adobe Flash…
A pre-built template is a document that can be used as a starting point for creating a new one. A template is pre-formatted in some way when…
An email template is a preformatted HTML email that you may use to make your unique email template by replacing the suggested content with y…
RSS stands for "Really Simple Syndication," and it's exactly what it sounds like: a mechanism for you to syndicate your material to other we…
Real-time collaboration or live editing in the workspace, in the same email template – by multiple users at the same time, with the automati…
"Search engine optimization" or "SEO." refers to upgrading your website to boost its awareness when consumers use any search engine to look…
Send Time Optimization (STO) is an add-on function that allows marketers to send emails to each recipient at the most optimal time. In other…
A signup form is a web page, popup, or modal where consumers enter the information needed to use the services offered by a website. The type…
A spam check tool examines your email to see if it will be flagged by spam filters and removed from a subscriber's inbox. The program examin…
A sticky bar is a type of horizontal bar that can be "stickied" to the top or bottom of a web page. It's a form of website conversion tool t…
A system of regulating a company's document ecosystem based on a variety of document templates is known as template management. It's commonl…
GetResponse security and data handling
Key compliance certifications and security features for IT and security teams evaluating GetResponse.
Certifications
Security features
Developer & data
Alternatives to GetResponse
Why buyers keep looking beyond GetResponse
Pricing is higher than Mailchimp or ConvertKit for equivalent feature sets under 10,000 contacts
Interface requires more clicks than Klaviyo or ActiveCampaign to access core automation workflows
Advanced segmentation and conditional logic are less flexible than HubSpot or Marketo for complex B2B campaigns
E-commerce product recommendation engine and abandoned cart flows lack the depth of Klaviyo or Omnisend
GDPR and HIPAA compliance documentation is less detailed than Constant Contact or Campaign Monitor for regulated industries
GetResponse Customers
GetResponse Support Options
Frequently Asked Questions About GetResponse
Common questions buyers ask before choosing GetResponse.
GetResponse is a Email Marketing Software. GetResponse offers Instagram Ads, Facebook Ads, Google Remarketing Ads, Abandoned Cart Email, Mobile App and many more functionalities.
GetResponse is a strong fit if: You want an all-in-one platform combining email, landing pages, webinars, and CRM.; You need powerful, flexible marketing automation with complex workflow capabilities.. Consider alternatives if: Your campaigns require consistently high email deliverability, especially to Gmail domains.; You need deep, advanced reporting and analytics for data-driven marketing decisions..
Buyers commonly note the following limitations of GetResponse: Inconsistent email deliverability, especially to Gmail domains; Strict account suspension policies with no refunds or detailed explanations; Limited ability to upload large lead lists without triggering restrictions.
Some top alternatives to GetResponse includes Campaigner, Moosend, SMTP, ActiveCampaign and CloudFunnels.
GetResponse offers Free Trial, Freemium, Subscription, Quotation Based pricing models
The starting price of GetResponse is $15.58/Month when Billed Yearly
Ready to try it?
Get started with GetResponse
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].



























