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9.8

Spot Score

GetResponse - Email Marketing Software

GetResponse Review: Is It The Right Email Marketing Software For Your Team?

Best for SMB teams · Mid-market · Enterprise

Free Trial & Free Plan Available

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Starts from $15.58 / Month when Billed Yearly, also offers free forever plan

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SpotSaaS Analysis for GetResponse

GetResponse at 4.2/5 from 1,306 reviews and SpotScore 9.8 serves Marketing Managers in medium-sized businesses who need email automation, landing pages, and segmentation in one platform. The interface requires minimal setup for beginners, while advanced users access workflow builders and conditional logic. Gmail deliverability inconsistencies may require additional configuration, particularly for high-volume sends.

Email marketing software automates campaign creation, list management, and performance tracking for marketing teams. GetResponse replaces manual email sends and spreadsheet tracking with automated workflows that trigger based on subscriber behavior.

Quick picks:

Best overallGetResponseBest for Marketing ManagersGetResponseBest free tierGetResponseWatch-outGmail deliverability setup required

What is GetResponse?

GetResponse is an online email response software that allows small businesses to create, track and send professional emails within a few clicks. With features like automatic drag-and-drop picture insertion, draft saving, ultra-fast click activation, HTML support, responsive design and more, GetResponse has every tool you need to grow your business.

Pricing

  • Starts from $15.58 / Month when Billed Yearly

  • Free Trial available

Best For

Suited for solo users, small teams, SMBs, and enterprise

Security & Compliance

GDPR
  • Data residency:🇺🇸

Platform

  • Web + mobile app (iOS & Android)

GetResponse Software Demo

GetResponse was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Who should consider GetResponse

Use cases
Martech, SaaS, E-commerce
Team types
Marketing Managers, Digital Marketing Specialists
Company size
1-500 employees, Medium Business
Workflow style
Flexible and configurable
Setup complexity
Medium

Why teams choose GetResponse

  • User-friendly interface suitable for beginners and advanced users

  • Powerful marketing automation with complex workflow capabilities

  • Outstanding customer support with prompt and professional assistance

Is GetResponse right for you?

Best for small to medium businesses needing user-friendly email marketing automation.

Choose GetResponse if

  • You want an all-in-one platform combining email, landing pages, webinars, and CRM.
  • You need powerful, flexible marketing automation with complex workflow capabilities.
  • You value outstanding customer support with prompt, professional assistance.

Consider alternatives if

  • Your campaigns require consistently high email deliverability, especially to Gmail domains.
  • You need deep, advanced reporting and analytics for data-driven marketing decisions.

What buyers should know before shortlisting GetResponse

GetResponse is an email marketing platform that has garnered mixed reviews over the past year, but its standout strengths cannot be overlooked. The platform is praised for its user-friendly interface, powerful marketing automation tools, and a wide array of features such as drag-and-drop landing page builders, customizable email templates, and API integrations, which make it appealing for both small businesses and larger enterprises.

Exceptional customer support stands out as a key highlight, with users commending the team’s professionalism, responsiveness, and detailed guidance during onboarding and troubleshooting. However, despite these strengths, certain challenges persist.

Email deliverability, particularly to Gmail domains, has been flagged as a significant issue by multiple users, sometimes impacting campaign effectiveness. Some also mentioned the complexity of navigating advanced features like DKIM and DMARC authentication, which could be daunting for beginners.

Additionally, rigid policies around refunds and account suspensions have left a segment of users dissatisfied. Overall, GetResponse is a robust tool for businesses seeking marketing automation and email outreach solutions, but prospective users should carefully evaluate its compatibility with their specific needs, particularly regarding email deliverability and compliance requirements.

Pros and cons

GetResponse pros and cons

  • GetResponse pros
  • User-friendly interface suitable for beginners and advanced users

  • Powerful marketing automation with complex workflow capabilities

  • Outstanding customer support with prompt and professional assistance

  • GetResponse cons
  • Inconsistent email deliverability, especially to Gmail domains

  • Strict account suspension policies with no refunds or detailed explanations

4.2/5 rating
1,543 verified reviews
Free trial available

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GetResponse reviews and ratings

Buyer sentiment

Overall positive sentiment highlights ease of use, automation capabilities, and customer support, tempered by concerns over deliverability and account restrictions.

What buyers like

  • Ease of use
  • Marketing automation
  • Customer support

Common complaints

  • Email deliverability issues
  • Account suspension policies

4.2

Very Good

Based on 1306 ratings & 1543 reviews

Rating Distribution

Excellent

(765)

Very Good

(466)

Good

(49)

Poor

(26)

Poor

(237)

What users are saying

MH

Mark Harris UndergroundSkr

07/03/24

5 out of 5

Very helpful and kind gentleman

Date of experience: July 03, 2024

A

Ana

07/03/24

1 out of 5

I am not satisfied with using GetResponse

There were many problems with the delivery of e-mails, and the worst was that the newsletter was generally not delivered to Gmail domains.

MH

Mark Harris UndergroundSkr

07/03/24

5 out of 5

Very helpful and kind gentleman

Date of experience: July 03, 2024

A

Ana

07/03/24

1 out of 5

I am not satisfied with using GetResponse

There were many problems with the delivery of e-mails, and the worst was that the newsletter was generally not delivered to Gmail domains.

PM

Philip M. Levine

07/01/24

2 out of 5

Furious with their policies.

I was using another service for 8 years, but they had a recent glitch where images would not load into the email newsletter I sent my clients. I did ...

Read more

S

Stella

06/30/24

1 out of 5

Emails are not being delivered

We were paying GetResponse to deliver emails (obviously), but that function wasn't working, especially a lot of problems with Gmail domains.

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What are the features of GetResponse?

67%

Feature coverage

41 of 61 tracked features

A/B testing, also known as split testing, is a marketing experiment in which you divide your audience to test various campaign versions and…

An abandoned cart email is a sales recovery approach that uses follow-up communication to persuade a consumer to continue an unfinished purc…

Analytics is a math-based field that aims to uncover patterns in marketing data to gain actionable knowledge that can be used in your market…

A script that automates email answers is known as an autoresponder. The script is activated by user actions on a website or when a user send…

A click map is a visual representation of where people click on your website. It allows you to watch user behavior on your page and see whic…

Click-through tracking is an analytical function that measures and reports where individuals click or tap on websites, apps, and emails. A c…

Contact List Import is a feature that allows users to easily import and organize their contact information into their software. With just a…

Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…

On a landing page, a countdown timer is a virtual clock that counts down from a specific number or date to signal the start or end of an eve…

A custom domain is a one-of-a-kind branded name for a website. The custom domain of Nation Builder, for example, is nationbuilder.com. Vanit…

A document library is a safe place to keep files that you and your coworkers can effortlessly search, collaborate on, and access from any de…

The drag and drop editor is a valuable tool for used for creating emails by dragging and dropping blocks into a template and modifying their…

Drag and drop page building is at the core of the new Builder. Just drag and drop to place your content anywhere on your page, and adjust it…

Drip campaigns are a series of automated emails sent in response to user actions or predefined schedules. They let you interact with groups…

Dynamic text replacement (DTR) can aid in the creation of appropriate messages by altering the content of your post-click landing pages base…

Email scheduling is the process of specifying a precise time for an email to be sent. A planned email is a message that you may send later;…

An event-triggered email is sent automatically when a specific event happens. The events could be a one-time occurrence or a user-performed…

Facebook ads are sponsored communications that businesses post on social media platforms. You'll be capable of writing in your voice due to…

Download, often known as DL, D/L, or DLing, is a phrase that refers to copying data from one computer to another via a network or modem. Whe…

The Form integration is a quick, straightforward method of connecting your website to other services. The form allows you to accept payments…

Free Stock Photos are a terrific way to get high-quality, royalty-free images to use in your designs for various applications. They're ideal…

Google remarketing, often known as retargeting, is a technique that allows Google Ads to track potential consumers as they navigate the inte…

Instagram advertising is sponsored content to be posted on the Instagram platform to reach a larger, more targeted audience. While a busines…

List segmentation helps send relevant material to the right individuals at the right time. For example, you can segment your contact and lea…

A mailing list is the total number of people who have signed up for your website, whether a blog, an e-commerce site or a corporate website.…

A marketing automation app for mobile devices is a software application that allows marketers to automate and manage marketing activities. T…

A mobile-friendly website is easy to use on a mobile device, especially one with a small screen like a smartphone. A mobile-friendly site ap…

Multivariate testing is a process for testing a hypothesis by changing numerous factors. Multivariate testing aims to determine which combin…

In simple terms, a pixel-perfect design uses every pixel to create the sharpest, cleanest, and most deliberate look possible. Aberrations, u…

Pop-up adverts are a type of online advertising used to drive traffic to a website. They're commonly created using JavaScript or Adobe Flash…

A pre-built template is a document that can be used as a starting point for creating a new one. A template is pre-formatted in some way when…

An email template is a preformatted HTML email that you may use to make your unique email template by replacing the suggested content with y…

RSS stands for "Really Simple Syndication," and it's exactly what it sounds like: a mechanism for you to syndicate your material to other we…

Real-time collaboration or live editing in the workspace, in the same email template – by multiple users at the same time, with the automati…

"Search engine optimization" or "SEO." refers to upgrading your website to boost its awareness when consumers use any search engine to look…

Send Time Optimization (STO) is an add-on function that allows marketers to send emails to each recipient at the most optimal time. In other…

A signup form is a web page, popup, or modal where consumers enter the information needed to use the services offered by a website. The type…

A spam check tool examines your email to see if it will be flagged by spam filters and removed from a subscriber's inbox. The program examin…

A sticky bar is a type of horizontal bar that can be "stickied" to the top or bottom of a web page. It's a form of website conversion tool t…

A system of regulating a company's document ecosystem based on a variety of document templates is known as template management. It's commonl…

Security & Compliance

GetResponse security and data handling

Key compliance certifications and security features for IT and security teams evaluating GetResponse.

Certifications

GDPR✓ Certified

Security features

Data Encryption✓ Yes

Developer & data

Data residency
🇺🇸

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Why buyers keep looking beyond GetResponse

  • Pricing is higher than Mailchimp or ConvertKit for equivalent feature sets under 10,000 contacts

  • Interface requires more clicks than Klaviyo or ActiveCampaign to access core automation workflows

  • Advanced segmentation and conditional logic are less flexible than HubSpot or Marketo for complex B2B campaigns

  • E-commerce product recommendation engine and abandoned cart flows lack the depth of Klaviyo or Omnisend

  • GDPR and HIPAA compliance documentation is less detailed than Constant Contact or Campaign Monitor for regulated industries

GetResponse Customers

Carrefour-logo

Carrefour

Zendesk-logo

Zendesk

Stripe-logo

Stripe

Ikea-logo

Ikea

Revolut-logo

Revolut

Shaw-logo

Shaw

Survicate-logo

Survicate

CD Projekt-logo

CD Projekt

University of Nottingham-logo

University of Nottingham

Matematma-logo

Matematma

Help & Contact

GetResponse Support Options

Customer Service24/7 (Live rep)Business HoursOnline
LocationGdansk, Poland

Frequently Asked Questions About GetResponse

Common questions buyers ask before choosing GetResponse.

GetResponse is a Email Marketing Software. GetResponse offers Instagram Ads, Facebook Ads, Google Remarketing Ads, Abandoned Cart Email, Mobile App and many more functionalities.

GetResponse is a strong fit if: You want an all-in-one platform combining email, landing pages, webinars, and CRM.; You need powerful, flexible marketing automation with complex workflow capabilities.. Consider alternatives if: Your campaigns require consistently high email deliverability, especially to Gmail domains.; You need deep, advanced reporting and analytics for data-driven marketing decisions..

Buyers commonly note the following limitations of GetResponse: Inconsistent email deliverability, especially to Gmail domains; Strict account suspension policies with no refunds or detailed explanations; Limited ability to upload large lead lists without triggering restrictions.

Some top alternatives to GetResponse includes Campaigner, Moosend, SMTP, ActiveCampaign and CloudFunnels.

GetResponse offers Free Trial, Freemium, Subscription, Quotation Based pricing models

We don't have information regarding integrations of the GetResponse as of now.

The starting price of GetResponse is $15.58/Month when Billed Yearly

Ready to try it?

Get started with GetResponse

Start your free trial — no credit card required.

About the reviewer

Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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