Which is better, Dialpad Contact Center or Avaya Aura?

Dialpad Contact Center edges out Avaya Aura based on user ratings across 35 reviews. That said, the best pick depends on your workflow — Avaya Aura may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Dialpad Contact Center and Avaya Aura?

Key differences between Dialpad Contact Center and Avaya Aura include pricing (Dialpad Contact Center starts at $75 vs Avaya Aura at undisclosed); free trial availability (Dialpad Contact Center offers one, Avaya Aura does not). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Dialpad Contact Center and Avaya Aura offer a Free trial?

Dialpad Contact Center offers Free Trial, but Avaya Aura does not.

Who are the typical users of Dialpad Contact Center?

Dialpad Contact Center is built primarily for Large Enterprises, Medium Business, Small Business — worth checking against your own team profile before comparing further.

Who are the typical users of Avaya Aura?

Avaya Aura is built primarily for Large Enterprises, Medium Business, Small Business — worth checking against your own team profile before comparing further.

What is the starting price of Dialpad Contact Center and Avaya Aura?

The starting price of Dialpad Contact Center is $75/User/Month. Pricing for Avaya Aura is unavailable.

What are the best alternatives to Dialpad Contact Center?

Some top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.

What are the best alternatives to Avaya Aura?

Some top alternatives to Avaya Aura include contactSPACE, uContact, Call Center Studio, 3CX, Convoso.

Dialpad Contact Center vs Avaya Aura Comparison

Last updated: July 30, 2026

Dialpad Contact Center

4.8(35 reviews)

Starting at $75 /User/Month

Free Trial
Large Enterprises
Medium Business

Dialpad Contact Center is an AI-powered cloud contact center platform for customer support and inside sales teams handling high inbound call volumes. Its AI analyzes conversations in real time to surface coaching prompts…

View Pricing Read Reviews

Avaya Aura

4.1(79 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the customer experience. Avaya Aura…

View Pricing Read Reviews

Dialpad Contact Center leads on user satisfaction with a 4.8-star rating across 35 reviews.

Dialpad Contact Center vs Avaya Aura — at a glance

Feature	Dialpad Contact Center	Avaya Aura
Rating	4.8 / 5	4.1 / 5
Reviews	35	79
Starting price	$75 /User/Month	Contact for pricing
Free trial	Yes	No
Free version	No	No
Best for	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business
Category	Contact Center Operations Software	Contact Center Operations Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud
API	—	—
Support modes	Online	Online
Certifications	SOC 2, HIPAA, GDPR	—
Data residency	Global	—

Key differences between Dialpad Contact Center and Avaya Aura

Pricing: Dialpad Contact Center starts at $75 /User/Month. Avaya Aura pricing is not publicly listed.
Free trial: Dialpad Contact Center offers a free trial; Avaya Aura does not.
User satisfaction: Dialpad Contact Center scores higher with a 4.8-star average.
Deployment: Dialpad Contact Center supports SaaS/Web/Cloud; Avaya Aura supports SaaS/Web/Cloud.

Dialpad Contact Center vs Avaya Aura — find the better fit before you commit.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Dialpad Contact Center (35) Talk to an expert Talk to an expert	Avaya Aura (79) Talk to an expert Talk to an expert

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Dialpad Contact Center vs Avaya Aura: Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Dialpad Contact Center

Best for AI-driven coaching and global collaboration in contact centers.

Choose if

You need AI-powered insights to enhance agent coaching and performance tracking.
Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.
Your organization operates a medium to large contact center with global teams needing collaboration.

Consider alternatives if

You are a very small business with minimal call volume and no dedicated contact center team.
You require transparent, publicly available pricing and a simple setup process for smaller teams.

Avaya Aura

Best for

Large Enterprises, Medium Business, Small Business

Dialpad Contact Center typically suits Large Enterprises and Medium Business. Avaya Aura tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Dialpad Contact Center is an AI-powered cloud contact center platform for customer support and inside sales teams handling high inbound call volumes. Its AI analyzes conversations in real ... Read More about Dialpad Contact Center	Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the ... Read More about Avaya Aura
Entry Level Pricing	Starts from $75	Not Available
Free Trial Availability	Get Free Trial	No free trial
User Ratings Based on verified Spotsaas reviews	4.77 (35)	4.09 (79)
Best Company Size	Medium BusinessLarge Enterprises	—
	Get pricing help	Get pricing help

Software Demo

Demo	Dialpad Contact Center has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

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How do Dialpad Contact Center and Avaya Aura Compare on Features?

Total Features	5 Features	5 Features
Unique Features	No unique features	No unique features
	Get Quote	Get Quote

Compare Dialpad Contact Center and Avaya Aura on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$75	Not Available
Pricing Plans	Not Available	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing

Dialpad Contact Center vs Avaya Aura: Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Not Available
	Get help choosing	Get help choosing

Dialpad Contact Center vs Avaya Aura Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—
HIPAA	✓ Yes	—
GDPR	✓ Yes	—
Single Sign-On (SSO)	✓ Yes	—
Multi-Factor Auth (MFA)	✓ Yes	—
Data Encryption	✓ Yes	—
Audit Logs	✓ Yes	—
Data Residency	🌐 Global	—

Dialpad Contact Center User Reviews & Rating Comparison

User Ratings	4.77 (based on 35 reviews)	4.09 (based on 79 reviews)
Rating Distribution	31 3 0 1 0	37 31 8 1 2
Spotsaas Editor’s POV generated by AI	Buyer sentiment Overall positive sentiment highlights Dialpad Contact Center's AI capabilities and collaboration features, with some concerns about pricing transparency and setup complexity. What buyers like AI-powered coaching and analytics Improved customer satisfaction tracking Enhanced team collaboration Common complaints Opaque pricing structure Complex setup process	Buyer sentiment Buyer sentiment is positive across 79 reviews, with strong overall satisfaction. What buyers like Efficient, reliable call routing and management well-suited to large-scale contact centers. Easy to use and user-friendly, even in high-stress call-center roles. Strong unified communications with rich standards-based APIs and Web services via Avaya Breeze. Common complaints Integrating other software with the platform can be difficult. Investment and entry price point are significant. Settings can be complicated and support documentation is not well organized.
Pros and Cons	AI-powered customer intelligence enhances coaching and performance tracking Simplifies monitoring of customer satisfaction and adherence to best practices Supports global collaboration across contact center teams Pricing details are not publicly available, requiring sales engagement May be complex to set up for smaller teams without dedicated resources	Efficient, reliable call routing and management well-suited to large-scale contact centers. Easy to use and user-friendly, even in high-stress call-center roles. Strong unified communications with rich standards-based APIs and Web services via Avaya Breeze. Integrating other software with the platform can be difficult. Investment and entry price point are significant.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Dialpad Contact Center and Avaya Aura Customers

Customers	Wework UBER TED	No Customers information available.

Media and Screenshots

Screenshots	3 Screenshots	No screenshots available.
Videos	No videos available.	2 Videos

Top Alternatives to Dialpad Contact Center and Avaya Aura in 2026

Alternatives	Call Center Studio 4.93 UJET 4.89 Zultys MXIE 3.98	contactSPACE 4.5 uContact 4.71 Call Center Studio 4.93

Frequently asked questions

Which is better, Dialpad Contact Center or Avaya Aura?: Dialpad Contact Center edges out the other on user ratings (4.8 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Dialpad Contact Center and Avaya Aura offer a free trial?: Dialpad Contact Center offers a free trial. Avaya Aura does not.
What is the starting price of Dialpad Contact Center vs Avaya Aura?: Dialpad Contact Center starts at $75 /User/Month. Avaya Aura starts at Contact for pricing.
What are the top alternatives to Dialpad Contact Center?: Top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.
What are the top alternatives to Avaya Aura?: Top alternatives to Avaya Aura include contactSPACE, uContact, Call Center Studio, 3CX, Convoso.

Dialpad Contact Center vs Avaya Aura Comparison

Dialpad Contact Center

Avaya Aura

Dialpad Contact Center vs Avaya Aura — at a glance

Key differences between Dialpad Contact Center and Avaya Aura

Dialpad Contact Center vs Avaya Aura — find the better fit before you commit.

Dialpad Contact Center

Avaya Aura

Download this Dialpad Contact Center vs Avaya Aura comparison

Dialpad Contact Center vs Avaya Aura: Biggest differences

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Best Company Size

Software Demo

Demo

Get decision help from a software advisor

How big is your team?

How do Dialpad Contact Center and Avaya Aura Compare on Features?

Compare Dialpad Contact Center and Avaya Aura on pricing

Dialpad Contact Center vs Avaya Aura: Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Dialpad Contact Center vs Avaya Aura Security & Compliance

Dialpad Contact Center User Reviews & Rating Comparison

Dialpad Contact Center and Avaya Aura Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to Dialpad Contact Center and Avaya Aura in 2026

Related Blogs and Articles for Contact Center Operations Software

Frequently asked questions