Top 9 8x8 Alternatives 2026
Empower your contact center with 8x8.
Trusted by 2M+ software buyers annually.
Main Features
- Automated Routing
- Call Monitoring
- Call Recording
- IVR Support
Pricing
Starts from $12/User/Month
Free Trial available
8x8 is a Contact Center Operations Software platform. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 9 vetted Contact Center Operations Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
8x8 vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| 8x8 Current | Contact Center Operations Software | $12 | No reviews | ✓ Yes |
 XCALLY | Call Center Software | Custom pricing | No reviews | ✗ No |
 RingCentral Office | VoIP Providers | $19.99 | 3.8 ★ | ✓ Yes |
 3CX | Contact Center Operations Software | $175 | 4.6 ★ | ✓ Yes |
 ice Contact Center | Contact Center Operations Software | Custom pricing | 3.7 ★ | ✗ No |
 VoiceIQ | Contact Center Operations Software | Custom pricing | 5.0 ★ | ✗ No |
Showing 1-9 out of 9
List of the Top 8x8 alternatives as of September 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
8.7
SpotScore
XCALLY
Connect, streamline, and elevate your call center operations.
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What is XCALLY?
Xcally call center software connects your agents and your business more efficiently and effectively. With custom customer context, advanced metrics, and a simple-to-use interface, Xcally provides an all-inclusive program that helps make your business even more productive than before. This ...
Read moreCommon Features
-
IVR Support
-
Call Monitoring
Unique Features
-
Outbound Call Center
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Inbound Call Center
-
Live Chat
+ 4 more
Pricing
XCALLY offers custom pricing plan
RingCentral Office
Unify your business communication with RingCentral.
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What is RingCentral Office?
RingCentral Office is a cloud PBX that gives user the power to act like a Big Business by giving lower rates on calls, IVR, unlimited extensions, VOIP trunking, interoperability, mobility, call logging & more. User enjoy a truly unified communications suite, with all business communication ...
Read moreCommon Features
-
IVR Support
-
Call Recording
Unique Features
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Meetings
-
Video Conferencing
-
Audio Conferencing
+ 4 more
Pricing
Free Trial available, Try Now
Starts from $19.99/User/Month when Billed Yearly
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3CX
Revolutionizing communication with advanced contact center technology.
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What is 3CX?
3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can be deployed on premise or in the Cloud. With cutting edge softphones and an intuitive interface, the 3CX ...
Read moreCommon Features
-
IVR Support
-
Call Recording
-
Call Monitoring
+ 2 more
Unique Features
No unique features
Pricing
Starts from $175/Year, also offers free forever plan
ice Contact Center
Boost efficiency and cut costs with ice Contact Center.
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What is ice Contact Center?
The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer service initiatives. The real-time nature of ice means that business will see performance metrics in near-real ...
Read moreCommon Features
-
Multi-Channel Communication
-
Automated Routing
-
IVR Support
+ 1 more
Unique Features
-
Real-time Dashboard
Pricing
ice Contact Center offers custom pricing plan
VoiceIQ
Power up your contact center with VoiceIQ.
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What is VoiceIQ?
VoiceIQ helps companies optimize contact center agent performance, productivity, and customer satisfaction while reducing contact center infrastructure costs. Leveraging advanced automatic speech recognition (ASR) and natural language understanding (NLU), the mobile application enables audio ...
Read moreCommon Features
-
Call Monitoring
Unique Features
-
Real-time Dashboard
-
Historical Reporting
Pricing
VoiceIQ offers custom pricing plan
RingCentral Contact Center
Streamline your customer service with ease.
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What is RingCentral Contact Center?
RingCentral's Contact Center, a powerful solution for small business or contact center operation. It offers affordable pricing and 24/7 technical support. Here's how it works: Create a contact center by creating an account, which includes 1 free line. Then set up IVR menus, create skillsets and ...
Read moreCommon Features
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IVR Support
-
Call Recording
-
Call Monitoring
+ 1 more
Unique Features
-
Queue Management (Calls)
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Predictive Dialer
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Real-time Reporting
+ 1 more
Pricing
RingCentral Contact Center offers custom pricing plan
Vocantas Communicate
Streamline business communication with Vocantas.
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What is Vocantas Communicate?
Vocantas Communication as an instant messaging software for business, is designed to combine efficiency of telecom and internet. Vocantas Communication is a complete Instant Messaging platform that can easily build professional network. It is specially designed to support communication needs ...
Read moreCommon Features
No common features
Unique Features
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Chat (Messaging)
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Role Management
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Real-time Chat
+ 1 more
Pricing
Vocantas Communicate offers custom pricing plan
Squaretalk
Elevate your call center operations with Squaretalk.
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What is Squaretalk?
Introducing Squaretalk – the all-in-one cloud communications platform designed to elevate call centers to new heights. With its low cost, scalability, and user-friendly interface, this software empowers sales and support teams to operate efficiently from anywhere. Connect with customers through ...
Read moreCommon Features
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Multi-Channel Communication
Unique Features
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API Access Management
Pricing
Squaretalk offers custom pricing plan
8.3
SpotScore
RingCentral Engage Digital
Transforming customer service, one conversation at a time.
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What is RingCentral Engage Digital?
RingCentral Engage Digital is a powerful customer engagement solution which unlocks a new dimension of customer interaction. This software connects customers across the web, social media and messaging apps with automation of conversations and best-in-class chatbot technology. Teams can ...
Read moreCommon Features
No common features
Unique Features
-
Visitor Targeting
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Video Chat
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Transfers
+ 4 more
Pricing
RingCentral Engage Digital offers custom pricing plan
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
