JustCall vs 8x8 Comparison
JustCall
Starting at $20 /User/Month
- Large Enterprises
- Medium Business
The JustCall family of contact center software solutions provides everything needed to gain more insight into all aspects of the business, including systems integration, reporting, workforce management and analytics. Its…
8x8
Starting at $12 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to management dashboards, it provi…
JustCall leads on user satisfaction with a 4.5-star rating across 342 reviews.
JustCall vs 8x8 — at a glance
| Feature | JustCall | 8x8 |
|---|---|---|
| Rating | 4.5 / 5 | — |
| Reviews | 342 | 36 |
| Starting price | $20 /User/Month | $12 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online |
| Certifications | SOC 2, HIPAA, GDPR | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between JustCall and 8x8
- Pricing: JustCall starts at $20 /User/Month, while 8x8 starts at $12 /User/Month.
- Free trial: 8x8 offers a free trial; JustCall does not.
- Deployment: JustCall supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; 8x8 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
JustCall vs 8x8 — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for mid-to-large contact centers needing unified operations and real-time analytics.
- You manage a contact center with 50+ employees requiring integrated workforce management and reporting.
- You need quick setup with easy access to real-time agent performance and trend insights.
- You want a single platform combining systems integration, analytics, and contact center operations.
- You are a freelancer or solo operator without a dedicated support team.
- Your team is very small or requires a simple, low-complexity solution.
Large Enterprises, Medium Business, Small Business
JustCall typically suits Large Enterprises and Medium Business. 8x8 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | The JustCall family of contact center software solutions provides everything needed to gain more insight into all aspects of the business, including systems integration, reporting, ... Read More about JustCall | The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to ... Read More about 8x8 |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare JustCall and 8x8 on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✗ No | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
JustCall User Reviews & Rating Comparison
User Ratings | 0 (based on 36 reviews) | |
|---|---|---|
Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers generally appreciate the platform’s comprehensive features and ease of use but note concerns around pricing transparency and suitability for smaller teams. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  4 Screenshots | No screenshots available. |
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Videos |  3 Videos |  2 Videos |
Top Alternatives to JustCall and 8x8 in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, JustCall or 8x8?
- JustCall edges out the other on user ratings (4.5 vs 0.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do JustCall and 8x8 offer a free trial?
- 8x8 offers a free trial. JustCall does not.
- What is the starting price of JustCall vs 8x8?
- JustCall starts at $20 /User/Month. 8x8 starts at $12 /User/Month.
- What are the top alternatives to JustCall?
- Top alternatives to JustCall include CloudTalk, Call Center Studio, Aircall, Dialpad Contact Center, VCC Live.
- What are the top alternatives to 8x8?
- Top alternatives to 8x8 include XCALLY, RingCentral Office, 3CX, ice Contact Center, VoiceIQ.