NICE inContact CXone vs 8x8 Comparison
NICE inContact CXone
Starting at Contact for pricing
- Large Enterprises
- Medium Business
NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve performance, reduce costs, and stre…
8x8
Starting at $12 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to management dashboards, it provi…
NICE inContact CXone leads on user satisfaction with a 4.1-star rating across 683 reviews.
NICE inContact CXone vs 8x8 — at a glance
| Feature | NICE inContact CXone | 8x8 |
|---|---|---|
| Rating | 4.1 / 5 | — |
| Reviews | 683 | 36 |
| Starting price | Contact for pricing | $12 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between NICE inContact CXone and 8x8
- Pricing: 8x8 starts at $12 /User/Month. NICE inContact CXone pricing is not publicly listed.
- Free trial: 8x8 offers a free trial; NICE inContact CXone does not.
- Deployment: NICE inContact CXone supports SaaS/Web/Cloud; 8x8 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
NICE inContact CXone vs 8x8 — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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NICE inContact CXone vs 8x8: Biggest differences
Start here before you go deeper into features.
Best for large contact centers needing scalable multi-channel engagement.
- You require a unified platform for managing multiple contact channels seamlessly.
- Your organization needs robust real-time performance monitoring and analytics.
- You operate a medium to large contact center with complex operational workflows.
- You are a very small business with minimal customer support needs.
- You want a simple, out-of-the-box solution with minimal setup and customization.
Large Enterprises, Medium Business, Small Business
NICE inContact CXone typically suits Large Enterprises and Medium Business. 8x8 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve ... Read More about NICE inContact CXone | The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to ... Read More about 8x8 |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do NICE inContact CXone and 8x8 Compare on Features?
Total Features | 5 Features | 5 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare NICE inContact CXone and 8x8 on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
NICE inContact CXone vs 8x8: Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
NICE inContact CXone vs 8x8 Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
NICE inContact CXone User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate the platform's comprehensive features and scalability but note the complexity and pricing opacity as drawbacks. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Videos |  4 Videos |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, NICE inContact CXone or 8x8?
- NICE inContact CXone edges out the other on user ratings (4.1 vs 0.0). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do NICE inContact CXone and 8x8 offer a free trial?
- 8x8 offers a free trial. NICE inContact CXone does not.
- What is the starting price of NICE inContact CXone vs 8x8?
- NICE inContact CXone starts at Contact for pricing. 8x8 starts at $12 /User/Month.
- What are the top alternatives to NICE inContact CXone?
- Top alternatives to NICE inContact CXone include JustCall, Ring.io, 3CX, Genesys PureEngage, Five9.
- What are the top alternatives to 8x8?
- Top alternatives to 8x8 include JustCall, Ring.io, 3CX, Genesys PureEngage, Five9.