Five9 vs 8x8 Comparison
Five9
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, advanced queuing and escalation poli…
8x8
Starting at $12 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to management dashboards, it provi…
Five9 leads on user satisfaction with a 4.3-star rating across 258 reviews.
Five9 vs 8x8 — at a glance
| Feature | Five9 | 8x8 |
|---|---|---|
| Rating | 4.3 / 5 | — |
| Reviews | 258 | 36 |
| Starting price | Contact for pricing | $12 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between Five9 and 8x8
- Pricing: 8x8 starts at $12 /User/Month. Five9 pricing is not publicly listed.
- Free trial: 8x8 offers a free trial; Five9 does not.
- Deployment: Five9 supports SaaS/Web/Cloud, Mobile - iOS; 8x8 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Five9 vs 8x8 — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Five9 vs 8x8: Biggest differences
Start here before you go deeper into features.
Best for enterprise contact centers needing advanced multichannel and escalation features.
- You require robust multichannel customer engagement across devices and locations.
- Your contact center needs advanced call queuing and escalation policies.
- You want automated business rules to ensure consistent customer experience.
- You are a very small business with minimal call volume and simple needs.
- You need a low-cost, out-of-the-box solution with minimal setup complexity.
Large Enterprises, Medium Business, Small Business
Five9 typically suits Large Enterprises and Medium Business. 8x8 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, ... Read More about Five9 | The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to ... Read More about 8x8 |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Five9 and 8x8 Compare on Features?
Total Features | 5 Features | 5 Features |
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Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Five9 and 8x8 on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Five9 vs 8x8: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Five9 vs 8x8 Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Five9 User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers generally appreciate Five9's robust features and multichannel capabilities but note complexity and pricing opacity as drawbacks. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Five9 and 8x8 Customers
Customers |  Bsi financial services  Englishtown  Invenio Solutions | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots | No screenshots available. |
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Videos |  2 Videos |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Five9 or 8x8?
- Five9 edges out the other on user ratings (4.3 vs 0.0). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do Five9 and 8x8 offer a free trial?
- 8x8 offers a free trial. Five9 does not.
- What is the starting price of Five9 vs 8x8?
- Five9 starts at Contact for pricing. 8x8 starts at $12 /User/Month.
- What are the top alternatives to Five9?
- Top alternatives to Five9 include JustCall, Ring.io, 3CX, Genesys PureEngage, Genesys PureConnect.
- What are the top alternatives to 8x8?
- Top alternatives to 8x8 include JustCall, Ring.io, 3CX, Genesys PureEngage, Five9.