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9 Best Vertask Alternatives in 2026 — Free Options Included

Explore 9 alternatives to Vertask — vetted by our editors with real user reviews, pricing, and feature comparisons.

The 9 best free Vertask alternatives, summed up

Quick answer

If you're after a Vertask alternative, start with TechExcel ServiceWise, GLPI and Vivantio. TechExcel ServiceWise leads the list with a 3.13★ rating from real users. Compare all 9 on rating and pricing below.

Outgrown Vertask, or never quite settled in? These 9 service desk software free alternatives are the strongest alternatives, ranked by SpotScore, which fuses verified user satisfaction with market presence, plus star ratings and pricing. We vet each one. The table below sums them up; the sections after go deeper.

ProductSpotScoreRatingPricingBest for
TechExcel ServiceWiseStreamline your IT processes with ease.—★★★☆☆ 3.13(4)FreeFree Trial · Quotation Basedteams of all sizes
GLPIElevate your management with streamlined efficiency.—★★★★★ 4.73(40)FreeFree Trial · Open-source · Subscriptionteams of all sizes
VivantioSimplify your IT processes with ease.—★★★★☆ 4.39(282)Freefrom $42 /User/Monthteams of all sizes
Micro Focus Service ManagerEmpowering IT to deliver exceptional service.—★★★★★ 4.7(5)FreeFree Trial · Quotation Basedteams of all sizes
DeepserEfficiently handle customer issues with customizable support.—★★★★★ 5(1)FreeFree Trial · Quotation Basedteams of all sizes
TikitEffortlessly streamline and enhance customer support.—★★★☆☆ 3(1)Freefrom $90/moteams of all sizes
BMC Helix ITSMStreamline customer interactions with Helix.—★★★★☆ 3.59(278)FreeFree Trial · Quotation Basedteams of all sizes
ManageEngine ServiceDesk PlusSolving IT problems, keeping businesses running smoothly.—★★★★☆ 4.34(152)FreeFree Trial · Quotation Basedteams of all sizes
RichdeskEmpower exceptional customer service and support with RichDesk.—★★★★☆ 3.75(2)FreeFree Trial · Quotation Basedteams of all sizes
TechExcel ServiceWise - Service Desk Software

TechExcel ServiceWise

Streamline your IT processes with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.1

4 verified reviews

Add to compare

What is TechExcel ServiceWise?

TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can host and execute ITIL and other IT processes. This software package has all the features you need in a ticketing system, like ticketing, workflow, ...

Read more about TechExcel ServiceWise
Free Trial·

TechExcel ServiceWise offers custom pricing plan

GLPI - Service Desk Software

GLPI

Elevate your management with streamlined efficiency.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

40 verified reviews

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What is GLPI?

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...

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Vivantio - Service Desk Software

Vivantio

Simplify your IT processes with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

282 verified reviews

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What is Vivantio?

Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashboards and reporting give IT managers real-time visibility into SLA ...

Read more about Vivantio
Free Trial
Micro Focus Service Manager - Service Desk Software

Micro Focus Service Manager

Empowering IT to deliver exceptional service.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

5 verified reviews

Add to compare

What is Micro Focus Service Manager?

The Micro Focus Service Manager helps to run a more efficient and financially stable IT Service Desk, featuring live behaviors, analytics, automation and in-built ITSM capabilities. It helps to delight customers by delivering consistent, high performance service. Service Manager provides a ...

Read more about Micro Focus Service Manager
Free Trial·

Micro Focus Service Manager offers custom pricing plan

Deepser - Service Desk Software

Deepser

Efficiently handle customer issues with customizable support.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

5.0

1 verified reviews

Add to compare

What is Deepser?

Deepser is a service desk platform for support teams across industries that need to configure customer support workflows, assign team roles, and manage ticket queues at their own pace. Unassigned tickets build in a shared queue so overflow can be handled by available staff without manual ...

Read more about Deepser
Free TrialTry Free →·

Deepser offers custom pricing plan

Tikit - Service Desk Software

Tikit

Effortlessly streamline and enhance customer support.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.0

1 verified reviews

Add to compare

What is Tikit?

Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With Tikit, benefit from the AI-powered ticket deflection, email and Teams chat ticket creation, efficient ...

Read more about Tikit
Free Trial
BMC Helix ITSM - Service Desk Software

BMC Helix ITSM

Streamline customer interactions with Helix.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.6

278 verified reviews

Add to compare

What is BMC Helix ITSM?

Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk functionality. A single, comprehensive view of each customer allows Helix to improve key processes, ...

Read more about BMC Helix ITSM
Free Trial·

BMC Helix ITSM offers custom pricing plan

ManageEngine ServiceDesk Plus - Service Desk Software

ManageEngine ServiceDesk Plus

Solving IT problems, keeping businesses running smoothly.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

152 verified reviews

Add to compare

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...

Read more about ManageEngine ServiceDesk Plus
Free Trial·

ManageEngine ServiceDesk Plus offers custom pricing plan

Richdesk - Service Desk Software

Richdesk

Empower exceptional customer service and support with RichDesk.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.8

2 verified reviews

Add to compare

What is Richdesk?

RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that – incident and service templates, email and knowledge base templates, resource calendars, CMDB with asset ...

Read more about Richdesk
Free Trial·

Richdesk offers custom pricing plan

The main Vertask competitors

Vertask competes with 9 other service desk software tools tracked on Spotsaas. The closest by feature overlap are TechExcel ServiceWise, GLPI and Vivantio. Each is compared against Vertask on rating, pricing and feature coverage below.

Tools similar to Vertask

Searches for "sites like Vertask" and "apps like Vertask" land on the same shortlist as "Vertask alternatives" — the 9 options below cover both, whether you want a like-for-like replacement or something lighter.

Why each earned a place here

TechExcel ServiceWiseBest for teams of all sizes

Robust ticketing system

Watch for: Complex setup process

GLPIBest for teams of all sizes

Highly customizable open-source IT asset management and support ticket system with a strong supporting community.

Watch for: Newcomers may find the richness of features and customizations overwhelming without proper support.

VivantioBest for teams of all sizes

User-friendly interface

Watch for: Limited integrations with third-party tools

Micro Focus Service ManagerBest for teams of all sizes

Efficient IT service management

Watch for: Complex setup process

DeepserBest for teams of all sizes

Customizable support teams

Watch for: Limited advanced features

TikitBest for teams of all sizes

AI-powered ticket deflection

Watch for: Limited customization options

BMC Helix ITSMBest for teams of all sizes

Comprehensive customer view

Watch for: Complex setup process

ManageEngine ServiceDesk PlusBest for teams of all sizes

Comprehensive IT tools

Watch for: Can be overwhelming for new users

RichdeskBest for teams of all sizes

Comprehensive asset management

Watch for: Limited customization options

Why teams look for a Vertask alternative

Teams usually start looking for a Vertask alternative for a few concrete reasons:

  • May require customization
  • Basic features for advanced users
  • Limited integrations

What to focus on in a Vertask alternative

On price, ratings, and standout strengths, the 9 free alternatives compare like this: 9 offer a free tier; paid plans run $42–$90, with Vivantio the cheapest entry point; and Deepser is the highest rated at 5★ across 1 reviews.

The logic behind the ranking.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Vertask are Deepser (5.0★), GLPI (4.7★), Micro Focus Service Manager (4.7★). Compare all 9 alternatives side-by-side above.

When evaluating alternatives to Vertask, prioritize: Ticket Management, Knowledge Base, Reports, Customization, Self Service Portal, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Vertask starts from $5 /Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply Vertask is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Deciding on the right Vertask alternative

  • On a budget / just exploring: start with a free tier — TechExcel ServiceWise, GLPI and Vivantio let you evaluate without paying upfront.
  • If real-user ratings matter most: Deepser has the strongest star rating (5★) among the options with verified reviews.

Switching from Vertask

Replacing Vertask is easiest when you plan the data move first. Export your records, confirm the new tool imports them, and verify your key workflows hold. Pilot the switch free, then migrate fully, keeping Vertask open as backup until you're settled.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].