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12 Best Free LiveChat Alternatives in 2026

Explore 12 alternatives to LiveChat — vetted by our editors with real user reviews, pricing, and feature comparisons.

The 12 free LiveChat alternatives buyers shortlist most

Quick answer

The strongest LiveChat alternatives right now are LiveAgent, Freshchat and Zendesk Chat. LiveAgent takes the top spot with a SpotScore of 9.8 and a 4.7★ rating. Compare the full set of 12 on score, rating, and price below.

A tool that fits one team can frustrate another, so if LiveChat is frustrating yours, these 12 live chat software free alternatives are worth a look. We rank them by SpotScore, which combines verified user satisfaction with market presence, then ratings and pricing. The table gives a quick side-by-side; the sections below explain each pick.

ProductSpotScoreRatingPricingBest for
LiveAgentConnect with your customers on all channels.9.8★★★★★ 4.7(870)Freefrom $15 /User/Monthteams of all sizes
FreshchatUpgrade your customer service with intelligent messaging.9.5★★★★★ 4.5(630)Freefrom $15 /User/Monthteams of all sizes
Zendesk ChatBoost customer engagement with real-time chat.9Not yet ratedFreefrom $19 /User/Monthteams of all sizes
LinkedChatSeamless customer experience, no frustration, happy customers.7.7★★★★☆ 4.3(46)Freefrom $9/moteams of all sizes
CrispTransforming customer conversations, one click at a time.9.7★★★★☆ 4.3(140)FreeFree Trial · Freemium · Subscriptionsmall & mid-size businesses
JivoChatConnect and convert with JivoChat.9.6★★★★☆ 4.2(92)FreeFree Trial · Freemium · Subscriptionteams of all sizes
BirdEyeManage your reputation like a pro.9.6★★★★★ 4.94(1957)FreeFree Trial · Quotation Basedteams of all sizes
OlarkConnect with customers. Streamline communication. Boost conversions.9.4★★★★☆ 4.3(250)FreeFree Trial · Quotation Basedteams of all sizes
Provide SupportEnhance customer support with effortless live chat.9.3★★★★★ 4.5(53)FreeFree Trial · Freemium · Subscriptionteams of all sizes
Comm100 Live ChatMaximize customer satisfaction with personalized interactions.9.3★★★★★ 4.5FreeFree Trial · Subscription · Quotation Basedteams of all sizes
SnapEngageStreamline customer engagement & boost sales with SnapEngage.9.3★★★★★ 4.5(138)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
LiveHelpNowElevate your customer service with LiveHelpNow.9.3★★★★☆ 4.3(168)FreeFree Trial · Subscriptionsmall & mid-size businesses

9.8

SpotScore

LiveAgent - Help Desk Software

LiveAgent

Connect with your customers on all channels.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

870 verified reviews

Add to compare

What is LiveAgent?

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

Read more about LiveAgent
Free Trial

9.5

SpotScore

Freshchat - Live Chat Software

Freshchat

Upgrade your customer service with intelligent messaging.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

630 verified reviews

Add to compare

What is Freshchat?

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...

Read more about Freshchat
Free Trial

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9.0

SpotScore

Zendesk Chat - Live Chat Software

Zendesk Chat

Boost customer engagement with real-time chat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Zendesk Chat?

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their queries or concerns faster. The platform also allows you to send personalized ...

Read more about Zendesk Chat
Free Trial

7.7

SpotScore

LinkedChat - Live Chat Software

LinkedChat

Seamless customer experience, no frustration, happy customers.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

46 verified reviews

Add to compare

What is LinkedChat?

LinkedChat is a must-have tool for any SaaS business. Providing a seamless customer experience has never been easier with this platform. Directly chat with customers through popular communication channels like Slack, HipChat, and Telegram. What's even better is that no additional software is ...

Read more about LinkedChat
Free Trial

9.7

SpotScore

Crisp - Live Chat Software

Crisp

Transforming customer conversations, one click at a time.

Best for: SMB teams · Mid-market

Start Free Trial

4.3

140 verified reviews

Add to compare

What is Crisp?

Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...

Read more about Crisp
Free Trial·

Starts from $25/User/Month, also offers free forever plan

9.6

SpotScore

JivoChat - Live Chat Software

JivoChat

Connect and convert with JivoChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.2

92 verified reviews

Add to compare

What is JivoChat?

JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...

Read more about JivoChat
Free Trial·

Starts from $13/User/Month when Billed Yearly, also offers free forever plan

9.6

SpotScore

BirdEye - Reputation Management Software

BirdEye

Manage your reputation like a pro.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.9

1957 verified reviews

Add to compare

What is BirdEye?

BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of their reputation. BirdEye makes it easy to proactively monitor online ...

Read more about BirdEye
Free Trial·

BirdEye offers custom pricing plan

9.4

SpotScore

Olark - Live Chat Software

Olark

Connect with customers. Streamline communication. Boost conversions.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.3

250 verified reviews

Add to compare

What is Olark?

Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers features like automated messaging, comprehensive visitor insights, and custom pre-chat surveys. Keep track ...

Read more about Olark
Free Trial·

Olark offers custom pricing plan

9.3

SpotScore

Provide Support - Live Chat Software

Provide Support

Enhance customer support with effortless live chat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

53 verified reviews

Add to compare

What is Provide Support?

"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...

Read more about Provide Support
Free Trial·

Starts from $8.25/Month when Billed Yearly, also offers free forever plan

9.3

SpotScore

Comm100 Live Chat - Live Chat Software

Comm100 Live Chat

Maximize customer satisfaction with personalized interactions.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

Add to compare

What is Comm100 Live Chat?

Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live ...

Read more about Comm100 Live Chat
Free Trial·

Starts from $29/User/Month

9.3

SpotScore

SnapEngage - Live Chat Software

SnapEngage

Streamline customer engagement & boost sales with SnapEngage.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

138 verified reviews

Add to compare

What is SnapEngage?

SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...

Read more about SnapEngage
Free Trial·

Starts from $16/User/Month

9.3

SpotScore

LiveHelpNow - Live Chat Software

LiveHelpNow

Elevate your customer service with LiveHelpNow.

Best for: SMB teams · Mid-market

Start Free Trial

4.3

168 verified reviews

Add to compare

What is LiveHelpNow?

LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, while offering the flexibility to connect with users through their preferred ...

Read more about LiveHelpNow
Free Trial·

Starts from $9/Month

Why each of these made the list

LiveAgent9.8Best for teams of all sizes

Multi-channel support across channels

Watch for: Can be overwhelming for new users

Freshchat9.5Best for teams of all sizes

User-friendly interface for smooth customer interactions.

Watch for: Occasional glitches may disrupt the system flow.

Zendesk Chat9Best for teams of all sizes

Integrates well with other Zendesk products for customer support management.

Watch for: Some challenges with integration, especially when accessing CRM software behind firewalls.

LinkedChat7.7Best for teams of all sizes

Seamless customer experience

Watch for: Limited analytics features

Crisp9.7Best for small & mid-size businesses

Responsive and helpful customer support team, providing prompt assistance and solutions.

Watch for: Some users experienced complexities when navigating through various options, indicating potential navigation challenges.

JivoChat9.6Best for teams of all sizes

Easy to use and integrate with various systems, making it convenient for businesses to connect with customers.

Watch for: Poor customer support with delayed responses and unresolved issues, impacting user satisfaction and experience.

BirdEye9.6Best for teams of all sizes

Exceptional support team that guides users step-by-step and ensures they feel in control.

Watch for: The richness of features may be overwhelming for new users without adequate support.

Olark9.4Best for teams of all sizes

Straightforward and easy to use interface, facilitating quick setup and adoption for both users and customers.

Watch for: Lack of advanced features and integrations, limiting functionalities for advanced users/organizations.

Provide Support9.3Best for teams of all sizes

Reliable and stable with minimal downtime, in use for years without major issues.

Watch for: Lack of extensive instructions for new users may lead to confusion during initial setup or operation.

Comm100 Live Chat9.3Best for teams of all sizes

AI-powered chatbox

Watch for: Complex setup process

SnapEngage9.3Best for teams of all sizes

Easy to use with proactive chat for engaging customers and boosting revenue.

Watch for: Issues with system integrations and outdated design can affect user experience.

LiveHelpNow9.3Best for small & mid-size businesses

Outstanding customer service with quick issue resolution and great support staff.

Watch for: Limited customizations and features, making it challenging for newcomers without proper support.

Why teams look for a LiveChat alternative

The motivation to leave LiveChat usually centers on a few specifics:

  • Limited number of active accounts, hindering flexibility during certain periods of high volume.
  • Learning curve can be tricky, requiring time and effort to overcome.
  • Some features, like tracking sales post-chat and Google events, hard to configure easily and may require complex setup with tech support.
  • Issues with small language barriers and occasional glitches causing lag, affecting user experience.

What counts when comparing LiveChat alternatives

How these 12 live chat software free alternatives measure up: 12 offer a free tier; paid plans run $9–$19, with LinkedChat the cheapest entry point; and BirdEye is the highest rated at 4.94★ across 1957 reviews.

How we ranked these.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to LiveChat are BirdEye (4.9★), LiveAgent (4.7★), Freshchat (4.5★). Compare all 12 alternatives side-by-side above.

When evaluating alternatives to LiveChat, prioritize: Visitor Targeting, Transfers, Shortcut Messages, Persistent Chat, Offline Form, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

LiveChat starts from $16 /User/Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply LiveChat is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Which LiveChat alternative should you pick?

  • On a budget / just exploring: start with a free tier — LiveAgent, Freshchat and Zendesk Chat let you evaluate without paying upfront.
  • If real-user ratings matter most: BirdEye has the strongest star rating (4.94★) among the options with verified reviews.
  • Want the safest pick: LiveAgent has the highest Spotsaas Score (9.8) in this list — a strong default if you're unsure.

Migrating away from LiveChat

Before you move off LiveChat, export your existing data and confirm your new tool can import it. Check feature parity for the workflows you depend on, then run a short pilot on a free tier or trial before rolling it out. Most tools above offer a free way to test, so you can validate the fit before paying. Keep your LiveChat account active until the migration is done.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].