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HR365 Helpdesk Alternatives: 7 Options Compared, Including Free (2026)

Explore 7 alternatives to HR365 Helpdesk — vetted by our editors with real user reviews, pricing, and feature comparisons.

The 7 best free HR365 Helpdesk alternatives at a glance

Quick answer

Our pick of free service desk software alternatives to HR365 Helpdesk: TechExcel ServiceWise, Service Creatio and Tikit. TechExcel ServiceWise leads the list with a 3.13★ rating from real users. Compare all 7 on rating and pricing below.

When HR365 Helpdesk stops earning its keep, you have options. These 7 service desk software free alternatives are the ones we'd recommend first, ranked by SpotScore (real-user satisfaction and market presence combined), star ratings, and how each one prices. Editors check every entry. Skim the table, then read on for the detail.

ProductSpotScoreRatingPricingBest for
TechExcel ServiceWiseStreamline your IT processes with ease.—★★★☆☆ 3.13(4)FreeFree Trial · Quotation Basedteams of all sizes
Service CreatioStreamline your service requests with ease.—★★★★★ 4.6(10)Freefrom $45 /User/Monthteams of all sizes
TikitEffortlessly streamline and enhance customer support.—★★★☆☆ 3(1)Freefrom $90/moteams of all sizes
Jira Service DeskEfficiently manage service requests with ease.—★★★★☆ 4.17(269)Freefrom $20 /user/monthteams of all sizes
FreshserviceStreamline your support process with ease.—★★★★★ 4.68(981)Freefrom $19 /User/Monthteams of all sizes
InvGate Service DeskStreamlining service operations, one ticket at a time.—★★★★★ 4.51(43)FreeFree Trial · Quotation Basedteams of all sizes
SolarWinds Service DeskStreamline IT service management with SolarWinds.—★★★★☆ 4.36(169)Freefrom $19 /User/Monthteams of all sizes
TechExcel ServiceWise - Service Desk Software

TechExcel ServiceWise

Streamline your IT processes with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.1

4 verified reviews

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What is TechExcel ServiceWise?

TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can host and execute ITIL and other IT processes. This software package has all the features you need in a ticketing system, like ticketing, workflow, ...

Read more about TechExcel ServiceWise
Free Trial·

TechExcel ServiceWise offers custom pricing plan

Service Creatio - Service Desk Software

Service Creatio

Streamline your service requests with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.6

10 verified reviews

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What is Service Creatio?

Service Creatio is a no-code service desk platform for IT and customer support teams that need automated ticket routing, escalation rules, and knowledge base integration without custom development. It includes a no-code process designer, but teams with limited technical configuration experience ...

Read more about Service Creatio
Free TrialTry Free →·

Service Creatio offers custom pricing plan

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Tikit - Service Desk Software

Tikit

Effortlessly streamline and enhance customer support.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

3.0

1 verified reviews

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What is Tikit?

Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With Tikit, benefit from the AI-powered ticket deflection, email and Teams chat ticket creation, efficient ...

Read more about Tikit
Free Trial
Jira Service Desk - Service Desk Software

Jira Service Desk

Efficiently manage service requests with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.2

269 verified reviews

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watch-demo

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What is Jira Service Desk?

Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk supports mixed on-premises and cloud deployment scenarios to better fit the ...

Read more about Jira Service Desk
Free TrialTry Free →
Freshservice - Service Desk Software

Freshservice

Streamline your support process with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

981 verified reviews

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What is Freshservice?

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

Read more about Freshservice
Free Trial
InvGate Service Desk - Service Desk Software

InvGate Service Desk

Streamlining service operations, one ticket at a time.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.5

43 verified reviews

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What is InvGate Service Desk?

InvGate Service Desk is an IT service desk platform with e-ticketing, helpdesk, inventory management, and customizable reporting. It provides end-to-end support for customer-facing and internal service operations for businesses and organizations of any size.

Read more about InvGate Service Desk
Free TrialTry Free →·

InvGate Service Desk offers custom pricing plan

SolarWinds Service Desk - Service Desk Software

SolarWinds Service Desk

Streamline IT service management with SolarWinds.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.4

169 verified reviews

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What is SolarWinds Service Desk?

SolarWinds Service Desk is an IT service management platform for corporate IT teams handling incident tracking, service request fulfillment, and change management. Its self-service portal lets end users resolve common issues without opening tickets, reducing the manual workload on IT staff. It ...

Read more about SolarWinds Service Desk
Free TrialTry Free →

Who competes with HR365 Helpdesk?

Buyers comparing HR365 Helpdesk usually weigh it against these 7 service desk software competitors, starting with TechExcel ServiceWise, Service Creatio and Tikit. Each is compared against HR365 Helpdesk on rating, pricing and feature coverage below.

Tools similar to HR365 Helpdesk

Searches for "sites like HR365 Helpdesk" and "apps like HR365 Helpdesk" land on the same shortlist as "HR365 Helpdesk alternatives" — the 7 options below cover both, whether you want a like-for-like replacement or something lighter.

What sets each pick apart

TechExcel ServiceWiseBest for teams of all sizes

Robust ticketing system

Watch for: Complex setup process

Service CreatioBest for teams of all sizes

Automates end-user support

Watch for: Learning curve for new users

TikitBest for teams of all sizes

AI-powered ticket deflection

Watch for: Limited customization options

Jira Service DeskBest for teams of all sizes

Large marketplace ecosystem extends functionality across ITSM, reporting, and asset management.

Watch for: Advanced features often require higher-tier plans or add-ons.

FreshserviceBest for teams of all sizes

Quick setup

Watch for: Limited customization options

InvGate Service DeskBest for teams of all sizes

User-friendly interface

Watch for: Limited advanced features

SolarWinds Service DeskBest for teams of all sizes

Revolutionary self-help technology

Watch for: Limited advanced reporting features

Why teams look for a HR365 Helpdesk alternative

Several familiar frustrations tend to drive teams away from HR365 Helpdesk:

  • Newcomers may find the richness of features and customizations overwhelming without adequate support.
  • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

Choosing a HR365 Helpdesk alternative

The numbers behind these 7 free alternatives: 7 offer a free tier; paid plans run $19–$90, with Freshservice the cheapest entry point; and Freshservice is the highest rated at 4.68★ across 981 reviews.

Our methodology.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to HR365 Helpdesk are Freshservice (4.7★), Service Creatio (4.6★), InvGate Service Desk (4.5★). Compare all 7 alternatives side-by-side above.

When evaluating alternatives to HR365 Helpdesk, prioritize: Ticket Management, Ticketing System, Self Service Portal, Customization, Reports, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

HR365 Helpdesk starts from $49 /Month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

Migration difficulty depends on how deeply HR365 Helpdesk is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to pick the best HR365 Helpdesk alternative

  • On a budget / just exploring: start with a free tier — TechExcel ServiceWise, Service Creatio and Tikit let you evaluate without paying upfront.
  • If real-user ratings matter most: Freshservice has the strongest star rating (4.68★) among the options with verified reviews.

How to migrate from HR365 Helpdesk

To switch off HR365 Helpdesk without disruption, handle your data first: export it and test that the new tool imports it cleanly. Verify your key workflows still function, pilot the move on a free plan or trial, and keep HR365 Helpdesk active until the cutover is complete.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].