Is there a free alternative to BOSSDesk?

Yes — Zoho Desk, Help Scout, Salesforce Service Cloud offer free tiers or trials suitable for small teams and individuals.

Last updated: August 14, 2026

10 Free BOSSDesk Alternatives Ranked by Real Users (2026)

Explore 10 alternatives to BOSSDesk — vetted by our editors with real user reviews, pricing, and feature comparisons.

10 top-rated free BOSSDesk alternatives at a glance

Quick answer

Short on time? The best free alternatives to BOSSDesk are Zoho Desk, Help Scout and Salesforce Service Cloud. Zoho Desk leads with a SpotScore of 9.7 and a 4.39★ rating. All 10 are compared on score, rating, and pricing below.

The best BOSSDesk replacement depends on your team, but this shortlist narrows it down fast. These 10 help desk software free alternatives lead on SpotScore, a measure of verified satisfaction and market presence, plus star ratings and pricing. Editors vet each entry. Start with the comparison table, then read each section below.

Product	SpotScore	Rating	Pricing	Best for
Zoho DeskEfficient support for all your business needs.	9.7	★★★★☆ 4.39(4147)	Freefrom $7 /user/month	teams of all sizes
Help ScoutStreamline customer support with Help Scout.	9.7	★★★★★ 4.54(327)	Freefrom $20 /User/Month	teams of all sizes
Salesforce Service CloudCustomer service made smarter, faster, and better.	9.6	★★★★★ 4.99(790)	Freefrom $25 /user/month	teams of all sizes
GorgiasEffortlessly manage customer interactions and relationships.	9.6	★★★★★ 4.63(499)	Freefrom $10	teams of all sizes
DeskproTransforming support with customizable tools and lightning-fast solutions.	9.2	★★★★☆ 4(16)	Freefrom $29 /User/Month	teams of all sizes
Mojo HelpdeskEfficient, integrated help desk for all your needs.	9.1	★★★★★ 4.82(156)	Freefrom $12.60/mo	teams of all sizes
Cayzu Help DeskSimplify support and keep customers satisfied.	9.1	★★★★☆ 4.44(11)	Freefrom $4 /User/Month	teams of all sizes
HelpNinjaEfficient support management made easy.	8.5	Not yet rated	Freefrom $29/mo	teams of all sizes
SirportlyEfficient & collaborative help desk for happy customers.	8	★★★★☆ 4.33(3)	FreeFree Trial · Subscription	teams of all sizes
HelpspotEffortlessly manage your customer support requests.	7.9	★★★★★ 4.6(20)	FreeFree Trial · Subscription	teams of all sizes

9.7

SpotScore

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

Best for: SMB teams · Mid-market · Enterprise

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4.4

4147 verified reviews

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What is Zoho Desk?

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

Help Scout

Streamline customer support with Help Scout.

Best for: SMB teams · Mid-market · Enterprise

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4.5

327 verified reviews

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What is Help Scout?

Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with exceptional support. The goal is to succeed with Help Scout, so user can provide personal support during migration ...

Salesforce Service Cloud

Customer service made smarter, faster, and better.

Best for: SMB teams · Mid-market · Enterprise

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5.0

790 verified reviews

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What is Salesforce Service Cloud?

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service organization employees and service customers alike, providing centralized views of support requests across all ...

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9.6

SpotScore

Gorgias

Effortlessly manage customer interactions and relationships.

Best for: SMB teams · Mid-market · Enterprise

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4.6

499 verified reviews

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What is Gorgias?

The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help Desk will provide companies with a detailed view of each contact and customer relationship in one central ...

Deskpro

Transforming support with customizable tools and lightning-fast solutions.

Best for: SMB teams · Mid-market · Enterprise

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4.0

16 verified reviews

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What is Deskpro?

Deskpro is a fully-customizable, web-based help desk software solution with features for IT and IT support. Deskpro's User Management tools allow to effectively track, manage, and support the help desk user base. Deskpro's Assist Desk Tool allows to quickly assign tickets to technicians for ...

Mojo Helpdesk

Efficient, integrated help desk for all your needs.

Best for: SMB teams · Mid-market · Enterprise

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4.8

156 verified reviews

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What is Mojo Helpdesk?

The Mojo HelpDesk software is designed for customers who need advanced, integrated help desk software with all the features of Mojo but with many more capabilities. Features include password protected access, automated troubleshooting tools, multi site client management, security & firewall ...

Cayzu Help Desk

Simplify support and keep customers satisfied.

Best for: SMB teams · Mid-market · Enterprise

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4.4

11 verified reviews

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What is Cayzu Help Desk?

Cayzu is a web-based help desk software for SMB customers. Cayzu helpdesk is designed with customers in mind, enabling them to easily manage their IT support requests from initiating a ticket to sending status updates to customers. Cayzu helps users client to track the progress of their ...

HelpNinja

Efficient support management made easy.

Best for: SMB teams · Mid-market · Enterprise

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What is HelpNinja?

HelpNinja is the software solution for agencies looking for an online help desk or a ticketing system. As a web-based application, user can track and monitor every user's work requests on any device connected to the internet. HelpNinja gives full control over support process - from creating ...

Sirportly

Efficient & collaborative help desk for happy customers.

Best for: SMB teams · Mid-market · Enterprise

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4.3

3 verified reviews

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What is Sirportly?

Sirportly is a cloud-based help desk software platform that helps to keep customer support portal up to date, monitor its effectiveness and streamline business. It allows to develop a community of users by allowing them to rate, review and leave comments for other users. Encourage collaboration ...

Helpspot

Effortlessly manage your customer support requests.

Best for: SMB teams · Mid-market · Enterprise

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4.6

20 verified reviews

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What is Helpspot?

The Helppot help desk is a powerful software tool with features that are incredibly easy to use. It enables anyone to set up their own help desk, or to upgrade an existing help desk, in minutes. Whether training staff or setting up for the first time, Helppot makes it simple to manage clients, ...

Why each made the list

Zoho Desk9.7Best for teams of all sizes

Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

Watch for: Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

Help Scout9.7Best for teams of all sizes

Scalable for growing teams

Watch for: Can be overwhelming for new users

Salesforce Service Cloud9.6Best for teams of all sizes

Intuitive user interface

Watch for: Complex setup process

Gorgias9.6Best for teams of all sizes

Centralized customer interactions

Watch for: Limited third-party integrations

Deskpro9.2Best for teams of all sizes

Fully customizable solution

Watch for: Learning curve for new users

Mojo Helpdesk9.1Best for teams of all sizes

Advanced help desk features

Watch for: Complex setup process

Cayzu Help Desk9.1Best for teams of all sizes

Web-based platform

Watch for: Limited features for larger enterprises

HelpNinja8.5Best for teams of all sizes

Web-based application

Watch for: Limited advanced features

Sirportly8Best for teams of all sizes

Cloud-based platform

Watch for: Limited advanced features

Helpspot7.9Best for teams of all sizes

Easy setup

Watch for: Limited advanced features

What to keep in mind choosing a BOSSDesk alternative

By the numbers, these 10 help desk software free alternatives shake out as follows: 10 offer a free tier; paid plans run $4–$29, with Cayzu Help Desk the cheapest entry point; and Salesforce Service Cloud is the highest rated at 4.99★ across 790 reviews.

Our ranking method.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

What are the best alternatives to BOSSDesk?

The top-rated alternatives to BOSSDesk are Salesforce Service Cloud (5.0★), Mojo Helpdesk (4.8★), Gorgias (4.6★). Compare all 10 alternatives side-by-side above.

What features should I look for in a Help Desk Software alternative?

When evaluating alternatives to BOSSDesk, prioritize: Knowledge Base, Drag and Drop, Product Catalog, Incident Management, Dashboard, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

How does BOSSDesk pricing compare to its alternatives?

BOSSDesk starts from $29 /user/month. Many alternatives offer similar functionality at different price points — some with free tiers, others with more flexible per-seat pricing. Use the filters above to narrow by budget.

How difficult is it to migrate from BOSSDesk to an alternative?

Migration difficulty depends on how deeply BOSSDesk is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Picking the best BOSSDesk alternative for your team

On a budget / just exploring: start with a free tier — Zoho Desk, Help Scout and Salesforce Service Cloud let you evaluate without paying upfront.
If real-user ratings matter most: Salesforce Service Cloud has the strongest star rating (4.99★) among the options with verified reviews.
Want the safest pick: Zoho Desk has the highest Spotsaas Score (9.7) in this list — a strong default if you're unsure.

How to switch from BOSSDesk

Switching from BOSSDesk goes smoother with a plan. Start by exporting your data and making sure the new tool imports it cleanly. Confirm the workflows you rely on still work, run a small pilot first, and keep BOSSDesk running until everything's moved. Most options above let you test free before you commit.

Compare top products

Zoho Desk

Deskpro

Zoho Desk

HelpNinja

Zoho Desk

Help Scout

Gorgias

Cayzu Help Desk

Mojo Helpdesk

Helpspot

Gorgias

Helpspot

Deskpro

Sirportly

Zoho Desk

Helpspot

Zoho Desk

Salesforce Service Cloud

About the reviewer

Rajat Gupta

Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

10 Free BOSSDesk Alternatives Ranked by Real Users (2026)

10 top-rated free BOSSDesk alternatives at a glance

Zoho Desk

Efficient support for all your business needs.

Help Scout

Streamline customer support with Help Scout.

Salesforce Service Cloud

Customer service made smarter, faster, and better.

Gorgias

Effortlessly manage customer interactions and relationships.

Deskpro

Transforming support with customizable tools and lightning-fast solutions.

Mojo Helpdesk

Efficient, integrated help desk for all your needs.

Cayzu Help Desk

Simplify support and keep customers satisfied.

HelpNinja

Efficient support management made easy.

Sirportly

Efficient & collaborative help desk for happy customers.

Helpspot

Effortlessly manage your customer support requests.

Why each made the list

What to keep in mind choosing a BOSSDesk alternative

Frequently Asked Questions (FAQs)

Picking the best BOSSDesk alternative for your team

How to switch from BOSSDesk

Compare top products

Zoho Desk

Deskpro

Zoho Desk

HelpNinja

Zoho Desk

Help Scout

Gorgias

Cayzu Help Desk

Mojo Helpdesk

Helpspot

Gorgias

Helpspot

Deskpro

Sirportly

Zoho Desk

Helpspot

Zoho Desk

Salesforce Service Cloud

Research Popular Software and Services

About the reviewer

Compare top products

Zoho Desk

Deskpro

Zoho Desk

HelpNinja

Zoho Desk

Help Scout

Gorgias

Cayzu Help Desk

Mojo Helpdesk

Helpspot

Gorgias

Helpspot

Deskpro

Sirportly

Zoho Desk

Helpspot

Zoho Desk

Salesforce Service Cloud

Research Popular Software and Services

About the reviewer