Compare Zoho Desk vs Zendesk Chat vs ZoomInfo Chat

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zoho Desk (4147) Visit website Visit Website *sponsored	Zendesk Chat Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More	Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More
Entry Level Pricing	Starts from $7 , yearly	Starts from $19 , Billed Yearly
Free Trial Availability	Get Free Trial	Free Trial available
Spotsaas Score	9.7/10	9.0/10
User Ratings	4.4 (3462)
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Software Demo

Demo

Features

Total Features	27 Features	9 Features
Unique Features
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Pricing

Pricing Option
Starting From	$7 , yearly	$19 , Billed Yearly
Pricing Plans	Express $9 /user/month Get Started Small business essentials: Email Social media Show more + Standard $20 /user/month Get Started Everything in Express + Live chat (Business Messaging) Instant messaging Show more + Professional $35 /user/month Get Started Everything in Standard + Telephony Blueprints Show more + Browse all pricing plans	Sell Team Get Started Email integration Up to 3 paid users 1 custom sales pipeline Show more + Sell professional Get Started Email integration Unlimited paid users 1 custom sales pipeline Show more + Sell Enterprise Get Started Email integration Unlimited paid users 2 sales pipelines Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
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User Reviews

User Ratings	4.4 (based on 3462 reviews)	No reviews available for the product
Rating Distribution	Excellent 2628 Very Good 1272 Good 213 Poor 15 Terible 19	No reviews available for the product
Expert's Review generated by AI	Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more	Zendesk Chat is a total game-changer for businesses, providing a convenient way to engage with customers in real-time. Users appreciate features like chat allocation, profile picture ...Read more
Pros and Cons	Easily integrates with Zoho applications and third-party tools, enhancing workflow automation. Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations. Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard. Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses. Although mobile support is available, certain functionalities may be more limited compared to the desktop version. Configuring advanced features and integrations may require time and technical knowledge.	Integrates well with other Zendesk products for seamless customer support management. Easy to use interface, allowing for efficient communication and chat management. Real-time connection and communication with customers, facilitating prompt issue resolution. Provides a range of useful features like chat hours, notifications, triggers, and automations. Some challenges with integration, especially when accessing CRM software behind firewalls. Lack of advanced capabilities like screen sharing for both agents and customers.
Positive Reviews	No reviews available for the product	No reviews available for the product
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Integrations

Integration with other apps	Zoho Books 4.5 (565 reviews) Jira 4.4 (17380 reviews) Trello 4.3 (34350 reviews)	No Integration information available.

Customers

Customers	NHS Rogers ESSILOR	No Customers information available.

Media and Screenshots

Screenshots	4 Screenshots	5 Screenshots
Videos	4 Videos	4 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Tidio Helpdesk ManageEngine ServiceDesk Plus 4.2	ZoomInfo Chat LiveAgent 4.7 LiveChat 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zoho Desk and Zendesk Chat offer a Free Trial.

Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

Zendesk Chat is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Zoho Desk Starts at $7/user/month when yearly whereas for Zendesk Chat Starts at $19/User/Month when Billed Yearly.

Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

Some top alternatives to Zendesk Chat includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, Intercom, Comm100 Live Chat, Smartchat, raychat, Freshchat, RingCentral Engage Digital and Let's Connect.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zoho Desk vs Zendesk Chat vs ZoomInfo Chat

Zoho Desk

Zendesk Chat

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure