Zoho Desk vs ManageEngine ServiceDesk Plus vs osTicket vs Zendesk Support - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zoho Desk (4147) Visit website Visit Website *sponsored	ManageEngine ServiceDesk Plus (150) Get Quote Get Quote	osTicket (42) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Zoho Desk is a robust help desk software that offers a free plan with essential features, making it a cost-effective solution for businesses of all sizes. It allows organizations to manage ... Read More	ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More	osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps ... Read More
Entry Level Pricing	Starts from $7 , yearly	Not Available	Starts from $9
Free Trial Availability	Get Free Trial	Free Trial available	Free Trial available
Spotsaas Score	9.7/10	Not Available	9.6/10
User Ratings	4.4 (3462)	4.2 (351)	4.3 (56)
	Visit website	Get Quote	Get Quote

Software Demo

Demo

How do Zoho Desk, ManageEngine ServiceDesk Plus, osTicket and Zendesk Support Compare on Features?

Total Features	27 Features	6 Features	16 Features
Unique Features
	Visit website	Get Quote	Get Quote

What Do Zoho Desk, ManageEngine ServiceDesk Plus, osTicket and Zendesk Support Cost?

Pricing Option
Starting From	$7 , yearly	Not Available	$9
Pricing Plans	Express $9 /user/month Get Started Small business essentials: Email Social media Show more + Standard $20 /user/month Get Started Everything in Express + Live chat (Business Messaging) Instant messaging Show more + Professional $35 /user/month Get Started Everything in Standard + Telephony Blueprints Show more + Browse all pricing plans	Not Available	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Visit Website	Get Quote	Get Quote

Zoho Desk vs ManageEngine ServiceDesk Plus vs osTicket User Reviews & Rating Comparison

User Ratings	4.4 (based on 3462 reviews)	4.2 (based on 351 reviews)	4.3 (based on 56 reviews)
Rating Distribution	Excellent 2628 Very Good 1272 Good 213 Poor 15 Terible 19	Excellent 88 Very Good 50 Good 10 Poor 1 Terible 1	Excellent 31 Very Good 8 Good 2 Poor 0 Terible 1
Expert's Review generated by AI	Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more	No Expert ai Review available for the product	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of Zoho Desk Easily integrates with Zoho applications and third-party tools, enhancing workflow automation. Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations. Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard. Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses. Although mobile support is available, certain functionalities may be more limited compared to the desktop version. Configuring advanced features and integrations may require time and technical knowledge.	Pros and Cons of ManageEngine ServiceDesk Plus	Pros and Cons of osTicket
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	NHS Rogers ESSILOR	ManageEngine ServiceDesk Plus_customers_0 ManageEngine ServiceDesk Plus_customers_1 ManageEngine ServiceDesk Plus_customers_2	No Customers information available.

Media and Screenshots

Screenshots	4 Screenshots	16 Screenshots	11 Screenshots
Videos	4 Videos	3 Videos	1 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Tidio Helpdesk ManageEngine ServiceDesk Plus 4.2	SolarWinds Service Desk 4.4 Jira Service Desk 4.1 Symantec ServiceDesk 4	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zoho Desk and ManageEngine ServiceDesk Plus offer a Free Trial.

Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

ManageEngine ServiceDesk Plus is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Zoho Desk begins at $7/user/month when yearly, while pricing details for ManageEngine ServiceDesk Plus are unavailable.

Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

Some top alternatives to ManageEngine ServiceDesk Plus includes SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Help Desk Premier and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Zoho Desk vs ManageEngine ServiceDesk Plus vs osTicket vs Zendesk Support - Which Tool Fits Your Business?

Zoho Desk

ManageEngine ServiceDesk Plus

osTicket

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Zoho Desk, ManageEngine ServiceDesk Plus, osTicket and Zendesk Support Compare on Features?

Total Features

Unique Features

What Do Zoho Desk, ManageEngine ServiceDesk Plus, osTicket and Zendesk Support Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Zoho Desk vs ManageEngine ServiceDesk Plus vs osTicket User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Zoho Desk

Pros and Cons of ManageEngine ServiceDesk Plus

Pros and Cons of osTicket

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure