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Zendesk Talk vs Zingtree vs Nextiva - Which Tool Fits Your Business?

Zendesk Talk - Call Center Software
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Zingtree - Call Center Software
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TL;DR - Quick Comparison Summary

Description

Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for ... Read More

Zingtree's Call Center Software allows you to have control over all aspects of your call center, from call routing to customer care and recording. Import your existing customers from your ... Read More

NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous ... Read More

Entry Level Pricing

  • Starts from $9
  • Starts from $8
  • Starts from $18.95 , Billed Yearly

Free Trial Availability

  • Free Trial available

Spotsaas Score

9.0/10

7.3/10

9.6/10

User Ratings

4.3

(39)
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Software Demo

Demo

Zingtree has not given any software demo yet

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How do Zendesk Talk, Zingtree and Nextiva Compare on Features?

Total Features

10 Features

2 Features

8 Features

Unique Features

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        What Do Zendesk Talk, Zingtree and Nextiva Cost?

        Pricing Option

              Starting From

              • $9
              • $8
              • $18.95 , Billed Yearly

              Pricing Plans

              • Not Available
              • Not Available
              • Essential (Business communication)

                • 7-Day Free Trial right arrow icon

                • Unlimited voice & video calling

                • Auto-attendant & toll free numbers

                Show more +

              • Professional (Business Communication)

                • Everything in Essential, Plus

                • Unlimited conference calls, 40 participants

                • Unlimited video conferencing, up to 250 participants

                Show more +

              • Enterprise (Business Communication)

                • Get a Demo right arrow icon

                • Everything in Professional, Plus

                • Unlimited participants on voice & video conferencing

                Show more +

              • Browse all pricing plans

              Pricing Page

              zendesk-talk pricingzingtree pricingnextiva pricing

              Other Details

              Organization Types supported

              • Individuals
              • Large Enterprises
              • Medium Business
              • Small Business
              • Freelancers
              • Individuals
              • Large Enterprises
              • Medium Business
              • Small Business
              • Freelancers
              • Individuals
              • Large Enterprises
              • Medium Business
              • Small Business
              • Freelancers

              Platforms Supported

              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Windows
              • Installed - Mac
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Windows
              • Installed - Mac
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Windows
              • Installed - Mac
              • Browser Based (Cloud)

              Modes of support

              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online

              API Support

              • Available
              • Available
              • Not Available
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              Zendesk Talk vs Zingtree User Reviews & Rating Comparison

              User Ratings

              4.3

              (based on 39 reviews)

              No reviews available for the product

              Rating Distribution

              Excellent

              0

              Very Good

              0

              Good

              0

              Poor

              0

              Terible

              0

              No reviews available for the product

              Excellent

              5081

              Very Good

              612

              Good

              151

              Poor

              70

              Terible

              341

              Expert's Review generated by AI

              No Expert ai Review available for the product

              No Expert ai Review available for the product

              Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a ...Read more

              Pros and Cons

              Pros and Cons of Zendesk Talk

              Pros and Cons of Zingtree

              Pros and Cons of Nextiva

              • Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.

              • Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.

              • Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.

              • Smooth setup process and fast resolution of issues, enhancing user experience.

              • Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.

              • Instances of long hold times and being transferred multiple times, affecting the overall support experience.

              Positive Reviews

              No reviews available for the product

              No reviews available for the product

              No reviews available for the product

              Media and Screenshots

              Screenshots

              Voice channels

              2 Screenshots

              screenshots

              11 Screenshots

              screenshots

              6 Screenshots

              Videos

              video-0

              1 Videos

              No videos available.

              video-0

              2 Videos

              Frequently Asked Questions (FAQs)

              Stuck on something? We're here to help with all the questions and answers in one place.

              Yes, both Zendesk Talk and Zingtree offer a Free Trial.

              Zendesk Talk is designed for Individuals, Large Enterprises, Medium Business and Small Business.

              Zingtree is designed for Medium Business and Small Business.

              Pricing for Zendesk Talk Starts at $9/User/Month whereas for Zingtree Starts at $8/Month.

              Some top alternatives to Zendesk Talk includes Nextiva, TalkDesk, uContact, HoduCC, Call Center Studio, TelebuHub, Zendesk Support, VoxDesk, Zendesk Chat and Freshdesk Contact Center (Formerly Freshcaller).

              Some top alternatives to Zingtree includes Nextiva, Dialer360, Call Center Studio, TelebuHub, Truly, Aircall, Ozonetel CloudAgent, ice Contact Center, ipSCAPE and LeadDesk.

              Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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