Zendesk Talk vs Dialpad Contact Center Comparison
Zendesk Talk
Starting at $9 /User/Month
- Free Trial
- Individuals
- Large Enterprises
Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for call center teams or help desk…
Dialpad Contact Center
Starting at $75 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and monitors customer satisfaction.…
Dialpad Contact Center leads on user satisfaction with a 4.5-star rating across 111 reviews.
Zendesk Talk vs Dialpad Contact Center — at a glance
| Feature | Zendesk Talk | Dialpad Contact Center |
|---|---|---|
| Rating | 4.3 / 5 | 4.5 / 5 |
| Reviews | 39 | 111 |
| Starting price | $9 /User/Month | $75 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Individuals, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Call Center Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR |
| Data residency | Global | Global |
Key differences between Zendesk Talk and Dialpad Contact Center
- Pricing: Zendesk Talk starts at $9 /User/Month, while Dialpad Contact Center starts at $75 /User/Month.
- Target audience: Zendesk Talk is built for Individuals and Large Enterprises, while Dialpad Contact Center targets Large Enterprises and Medium Business.
- User satisfaction: Dialpad Contact Center scores higher with a 4.5-star average.
- Deployment: Zendesk Talk supports SaaS/Web/Cloud; Dialpad Contact Center supports SaaS/Web/Cloud.
Zendesk Talk vs Dialpad Contact Center — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Call Center Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for Zendesk users needing integrated, flexible call center solutions.
- You use Zendesk and want seamless integration with your support platform.
- Your team requires efficient call routing and automated responses to optimize workflows.
- You need robust analytics and reporting to monitor call metrics and agent performance.
- You are a very small team (under 50 employees) seeking a simple phone solution.
- You require highly customized or advanced telephony features beyond Zendesk’s ecosystem.
Best for AI-driven coaching and global collaboration in contact centers.
- You need AI-powered insights to enhance agent coaching and performance tracking.
- Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.
- Your organization operates a medium to large contact center with global teams needing collaboration.
- You are a very small business with minimal call volume and no dedicated contact center team.
- You require transparent, publicly available pricing and a simple setup process for smaller teams.
Zendesk Talk: Best for Zendesk users needing integrated, flexible call center solutions. Dialpad Contact Center: Best for AI-driven coaching and global collaboration in contact centers.
Description | Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for ... Read More about Zendesk Talk | Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and ... Read More about Dialpad Contact Center |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.0/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50 to 500 employeesMedium Business | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Enhanced Customer Engagement: Zendesk Talk empowers your team to connect with customers seamlessly through voice, chat, and email. We all know that personal touch matters, and with this tool, you can ensure every interaction feels genuine and tailored.
- Streamlined Operations: With features like call routing and automated responses, Zendesk Talk helps managers optimize their teams' workflows. This means less time juggling tasks and more focus on delivering exceptional service.
- Comprehensive Analytics: As an administrator, you’ll appreciate the robust reporting tools that provide insights into call metrics and agent performance. This data not only helps in identifying trends but also drives informed decision-making for continuous improvement.
No key benefits available yet.
Best fit
- 50 to 500 employees
- Customer Service, E-commerce, SaaS, Telecommunications, and Healthcare
- Customer Support Representatives, Support Managers, IT Helpdesk Staff, and Operations Managers
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Users might consider alternatives to Zendesk Talk due to budget constraints, as some alternatives offer comparable features at a lower price point, making them appealing for small to mid-sized businesses.
- The need for specific integrations can drive users to seek alternatives, especially if they require compatibility with niche software or existing systems that Zendesk Talk may not support effectively.
- Some businesses may prioritize advanced analytics and reporting capabilities that better suit their operational needs, leading them to explore options with more robust data insights than what Zendesk Talk provides.
No alternatives guidance available yet.
Software Demo
Demo |  Dialpad Contact Center has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Zendesk Talk and Dialpad Contact Center Compare on Features?
Total Features | 10 Features | 0 Features |
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Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare Zendesk Talk and Dialpad Contact Center on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Zendesk Talk User Reviews & Rating Comparison
User Ratings | 4.3 (based on 39 reviews) | |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate Zendesk Talk for its integration and workflow optimization but note concerns about pricing transparency and feature depth. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Dialpad Contact Center's AI capabilities and collaboration features, with some concerns about pricing transparency and setup complexity. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Wework  UBER  TED |
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Media and Screenshots
Screenshots |  2 Screenshots |  3 Screenshots |
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Videos |  1 Videos | No videos available. |
Top Alternatives to Zendesk Talk and Dialpad Contact Center in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zendesk Talk or Dialpad Contact Center?
- Dialpad Contact Center edges out the other on user ratings (4.5 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zendesk Talk and Dialpad Contact Center offer a free trial?
- Yes, both Zendesk Talk and Dialpad Contact Center offer a free trial.
- What is the starting price of Zendesk Talk vs Dialpad Contact Center?
- Zendesk Talk starts at $9 /User/Month. Dialpad Contact Center starts at $75 /User/Month.
- What are the top alternatives to Zendesk Talk?
- Top alternatives to Zendesk Talk include Nextiva, TalkDesk, uContact, HoduCC, Call Center Studio.
- What are the top alternatives to Dialpad Contact Center?
- Top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.