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Compare Zendesk Sunshine vs Freshdesk vs Zendesk Support vs Zoho Desk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Zendesk Sunshine - CRM Software

Zendesk Sunshine

(53)
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Freshdesk - Help Desk Software

Freshdesk

(722)
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Overview
Affiliate Disclosure

Description

Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your ... Read More

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

Entry Level Pricing
  • Starts from $19
  • Starts from $15 , Billed Yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

7.9/10

9.5/10

User Ratings

4.2

(22)

4

(5374)
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Software Demo

Demo

Features

Total Features

4 Features

16 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19
          • $15 , Billed Yearly
          Pricing Plans
          • Not Available

          • Free

            Get Started

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

            Show more +

          • Growth

            Get Started

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

            Show more +

          • Pro

            Get Started

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

            Show more +

            • Browse all pricing plans
          Pricing Pagezendesk-sunshine pricingfreshdesk pricing
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
          Get Quote
          Get Quote

          User Reviews

          User Ratings

          4.2

          (based on 22 reviews)

          4

          (based on 5374 reviews)
          Rating Distribution

          Excellent

          30

          Very Good

          13

          Good

          9

          Poor

          0

          Terible

          1

          Excellent

          549

          Very Good

          99

          Good

          11

          Poor

          7

          Terible

          56

          Expert's Review generated by AI

          Zendesk Sunshine has garnered significant praise over the past year for its ease of use, flexibility, and robust capabilities. Users consistently highlight its intuitive interface, which ...Read more

          No Expert ai Review available for the product

          Pros and Cons

          • Intuitive and user-friendly interface, requiring little to no training for basic usage.

          • Seamless organization and management of customer tickets, chats, and emails in one system.

          • Provides flexible architecture with open APIs, enabling smooth integrations and customizations for innovative customer experiences.

          • Efficient omnichannel support allows integration with third-party chatbot platforms and various communication tools across multiple social channels.

          • Advanced features and configuration can feel daunting to new users without prior experience or adequate training.

          • Limited sophistication in transaction-related data handling, requiring improvements for better usability.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews
          Read reviews

          Customers

          Customers
          MCM

          MCM

          ASG Technologies

          ASG Technologies

          MakeSpace

          MakeSpace

          Pearson

          Pearson

          Bridgestone

          Bridgestone

          Kern High School District

          Kern High School District

          Media and Screenshots

          Screenshots
          Custom Objects

          2 Screenshots

          Freshdesk

          6 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          3 Videos

          Alternatives

          Alternatives
          Salesforce Sales Cloud - CRM Software
          Salesforce Sales Cloud

          4.4

          Thryv - CRM Software
          Thryv

          4.2

          monday sales CRM by monday.com - CRM Software
          monday sales CRM by monday.com
          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          Zoho Desk - Help Desk Software
          Zoho Desk

          4.4

          Tidio Logo
          Tidio Helpdesk

          Add to Compare

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Sunshine and Freshdesk offer a Free Trial.

          Zendesk Sunshine is designed for Individuals, Large Enterprises, Medium Business and Small Business.

          Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Sunshine Starts at $19/User/Month whereas for Freshdesk Starts at $15/User/Month when Billed Yearly.

          Some top alternatives to Zendesk Sunshine includes Salesforce Sales Cloud, Thryv, monday sales CRM by monday.com, Zoho CRM, Vendasta, ClickUp, Freshsales, Salesforce, Zendesk Sell, eZnet CRM, Keap, SalesCRM, CloudCC CRM, Freshdesk, CRMdesk and Custerem.

          Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA