Zendesk Chat vs Zendesk Sunshine vs Bigin by Zoho CRM Comparison
Zendesk Chat
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their que…
Zendesk Sunshine
Starting at $19 /User/Month
- Free Trial
- Individuals
- Large Enterprises
Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your sales teams. And, with the abili…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…
Zendesk Sunshine leads on user satisfaction with a 4.2-star rating across 22 reviews.
Zendesk Chat vs Zendesk Sunshine vs Bigin by Zoho CRM — at a glance
| Feature | Zendesk Chat | Zendesk Sunshine | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | — | 4.2 / 5 | 4.3 / 5 |
| Reviews | — | 22 | 119 |
| Starting price | $19 /User/Month | $19 /User/Month | $7 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Individuals, Large Enterprises, Medium Business | Small Business |
| Category | Live Chat Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | — | SOC 2 | — |
| Data residency | Global | Global | Global |
Key differences between Zendesk Chat and Zendesk Sunshine
- Pricing: Zendesk Chat starts at $19 /User/Month, while Zendesk Sunshine starts at $19 /User/Month.
- Target audience: Zendesk Chat is built for Freelancers / Consultants and Large Enterprises, while Zendesk Sunshine targets Individuals and Large Enterprises.
- Deployment: Zendesk Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Zendesk Sunshine supports SaaS/Web/Cloud.
Compare Zendesk Chat vs Zendesk Sunshine vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Freelancers / Consultants, Large Enterprises, Medium Business
Individuals, Large Enterprises, Medium Business
Small Business
Zendesk Chat typically suits Freelancers / Consultants and Large Enterprises. Zendesk Sunshine tends to fit Individuals and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More about Zendesk Chat | Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your ... Read More about Zendesk Sunshine | Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.0/10 | 7.9/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Zendesk Chat, Zendesk Sunshine and Bigin by Zoho CRM Compare on Features?
Total Features | 9 Features | 4 Features | 10 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Zendesk Chat, Zendesk Sunshine and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
Data Residency | 🌐 Global | 🌐 Global |
Zendesk Chat vs Zendesk Sunshine User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 53 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  MCM  ASG Technologies  MakeSpace |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  5 Screenshots |  2 Screenshots |
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Videos |  4 Videos |  3 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zendesk Chat or Zendesk Sunshine?
- Zendesk Sunshine edges out the other on user ratings (4.2 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zendesk Chat and Zendesk Sunshine offer a free trial?
- Yes, both Zendesk Chat and Zendesk Sunshine offer a free trial.
- What is the starting price of Zendesk Chat vs Zendesk Sunshine?
- Zendesk Chat starts at $19 /User/Month. Zendesk Sunshine starts at $19 /User/Month.
- What are the top alternatives to Zendesk Chat?
- Top alternatives to Zendesk Chat include ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, Intercom.
- What are the top alternatives to Zendesk Sunshine?
- Top alternatives to Zendesk Sunshine include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.