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Zendesk Chat vs REVE Chat vs ZoomInfo Chat Comparison

Last updated:

Zendesk Chat

Starting at $19 /User/Month

  • Free Trial
  • Freelancers / Consultants
  • Large Enterprises

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their que…

REVE Chat

3.4(35 reviews)

Starting at $13.50 /Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Introducing REVE Chat, a comprehensive online live chat solution designed for websites. It is a cloud-based software that offers multiple channels, including co-browsing, voice/video chat, and Facebook messaging, to conn…

ZoomInfo Chat

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…

REVE Chat leads on user satisfaction with a 3.4-star rating across 35 reviews.

Zendesk Chat vs REVE Chat vs ZoomInfo Chat — at a glance

FeatureZendesk ChatREVE ChatZoomInfo Chat
Rating3.4 / 5
Reviews35
Starting price$19 /User/Month$13.50 /MonthContact for pricing
Free trial Yes Yes No
Free version No No No
Best forFreelancers / Consultants, Large Enterprises, Medium BusinessLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryLive Chat SoftwareLive Chat SoftwareLive Chat Software
Integrations1+ apps
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud
APIAvailableAvailableAvailable
Support modesBusiness Hours, Online24/7 (Live rep), Business Hours, OnlineBusiness Hours, Online
CertificationsGDPRSOC 2
Data residencyGlobalGlobalUS

Key differences between Zendesk Chat and REVE Chat

  • Pricing: Zendesk Chat starts at $19 /User/Month, while REVE Chat starts at $13.50 /Month.
  • Target audience: Zendesk Chat is built for Freelancers / Consultants and Large Enterprises, while REVE Chat targets Large Enterprises and Medium Business.
  • Deployment: Zendesk Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; REVE Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Zendesk Chat vs REVE Chat vs ZoomInfo Chat — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Zendesk Chat - Live Chat Software
Talk to an expert
Talk to an expert
REVE Chat - Live Chat Software
Talk to an expert
Talk to an expert

Biggest differences

Start here before you go deeper into features.

Zendesk Chat

Best for

Freelancers / Consultants, Large Enterprises, Medium Business

REVE Chat

Best for small to medium businesses needing easy multichannel live chat.

Choose if
  • You want a user-friendly interface consolidating multiple chat channels in one window.
  • You need advanced interaction features like co-browsing, voice/video chat, and screen sharing.
  • You prefer quick, low-complexity setup with flexible and configurable workflow options.
Consider alternatives if
  • Your enterprise requires highly advanced or specialized live chat functionalities.
  • You need premium, highly responsive customer support without language or reliability issues.

ZoomInfo Chat

Best for

Large Enterprises, Medium Business, Small Business

Zendesk Chat typically suits Freelancers / Consultants and Large Enterprises. REVE Chat tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More about Zendesk Chat

Introducing REVE Chat, a comprehensive online live chat solution designed for websites. It is a cloud-based software that offers multiple channels, including co-browsing, voice/video chat, ... Read More about REVE Chat

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat

Entry Level Pricing

  • Starts from $19 , Billed Yearly
  • Starts from $13.50 , Billed Yearly
  • Not Available

Free Trial Availability

  • Free Trial available
  • Free Trial available
  • No free trial

Spotsaas Score

What's this? ↗

9.0/10

9.1/10

8.2/10

User Ratings

Based on verified Spotsaas reviews

3.4

(35)

Best Company Size

Small BusinessMedium Business
Get pricing help
Get pricing help

Software Demo

Demo

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How do Zendesk Chat, REVE Chat and ZoomInfo Chat Compare on Features?

Total Features

9 Features

9 Features

7 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare Zendesk Chat, REVE Chat and ZoomInfo Chat on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $19 , Billed Yearly
        • $13.50 , Billed Yearly
        • Not Available

        Pricing Plans

        • Sell Team

          • Email integration

          • Up to 3 paid users

          • 1 custom sales pipeline

          Show more +

        • Sell professional

          • Email integration

          • Unlimited paid users

          • 1 custom sales pipeline

          Show more +

        • Sell Enterprise

          • Email integration

          • Unlimited paid users

          • 2 sales pipelines

          Show more +

        • Browse all pricing plans
        • Standard

          • Facebook Messenger

          • Department Management

          • Auto Triggers

          Show more +

        • Advanced

          • Includes features of Standard plan, plus

          • Video & Voice Chat

          • Viber Messenger

          Show more +

        • Enterprise

          • Includes features of Advanced plan, plus

          • Custom Development

          • Screen Sharing

          Show more +

        • Not Available

        Pricing Page

        Zendesk Chat pricing
        REVE Chat pricing
        ZoomInfo Chat pricing

        Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
        • Available
        Get help choosing
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        HIPAA

        ✗ No
        ✗ No

        GDPR

        ✓ Yes

        Data Encryption

        ✓ Yes

        Data Residency

        🌐 Global
        🌐 Global

        Zendesk Chat vs REVE Chat User Reviews & Rating Comparison

        User Ratings

        No reviews available for the product

        No reviews available for the product

        Rating Distribution

        86

        35

        3

        1

        0

        20

        0

        0

        0

        3

        No reviews available for this product

        Spotsaas Editor’s POV generated by AI

        What buyers like

        • Integrates well with other Zendesk products for seamless customer support management.
        • Easy to use interface, allowing for efficient communication and chat management.
        • Real-time connection and communication with customers, facilitating prompt issue resolution.

        Common complaints

        • Some challenges with integration, especially when accessing CRM software behind firewalls.
        • Lack of advanced capabilities like screen sharing for both agents and customers.
        • Limited customization options in certain features like the rating system.

        Buyer sentiment

        Users generally appreciate the ease of use and multichannel features but express concerns about limited advanced capabilities and customer support quality.

        What buyers like

        • Ease of use
        • Multichannel integration
        • Advanced interaction features

        Common complaints

        • Limited advanced features
        • Customer support issues

        What buyers like

        • AI-driven experiences
        • Seamless prospect routing
        • Instant alerts

        Common complaints

        • May require technical setup
        • Limited offline capabilities
        • Not ideal for small teams

        Pros and Cons

        • Highly customizable to match brand identity.

        • Strong analytics tools for monitoring performance.

        • Real-time engagement enhances customer satisfaction.

        • Pricing may be prohibitive for smaller businesses.

        • Basic plans lack advanced features.

        • User-friendly interface consolidating multiple chat channels into one window

        • Advanced interaction features like screen sharing and joint navigation

        • Quick and error-free installation process

        • Limited advanced features beyond basic chat functionality

        • Customer support quality issues, including language barriers and assistance reliability

        • AI capabilities provide personalized interactions with leads.

        • Efficient routing of prospects accelerates sales processes.

        • May require a learning curve for setup.

        • Not suitable for teams with limited resources.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        No Integration information available.

        Media and Screenshots

        Screenshots

        5 Screenshots

        Capterra : REVE Chat screenshot

        5 Screenshots

        Videos

        video-0

        4 Videos

        video-0

        1 Videos

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Zendesk Chat or REVE Chat?
        REVE Chat edges out the other on user ratings (3.4 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do Zendesk Chat and REVE Chat offer a free trial?
        Yes, both Zendesk Chat and REVE Chat offer a free trial.
        What is the starting price of Zendesk Chat vs REVE Chat?
        Zendesk Chat starts at $19 /User/Month. REVE Chat starts at $13.50 /Month.
        What are the top alternatives to Zendesk Chat?
        Top alternatives to Zendesk Chat include ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, Intercom.
        What are the top alternatives to REVE Chat?
        Top alternatives to REVE Chat include ZoomInfo Chat, LiveAgent, LiveChat, Crisp, LiveEngage.

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