xMatters vs Squirro Service Insights Comparison
xMatters
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opp…
Squirro Service Insights
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Squirro's Service Insights offer an AI-enabled interface for customer service teams. It leverages various sources to give real-time insights into service desk and configuration database performance. Combining this inform…
xMatters leads on user satisfaction with a 4.6-star rating across 257 reviews.
xMatters vs Squirro Service Insights — at a glance
| Feature | xMatters | Squirro Service Insights |
|---|---|---|
| Rating | 4.6 / 5 | — |
| Reviews | 257 | — |
| Starting price | $16 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Incident Management Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | GDPR |
| Data residency | Global | Global |
Key differences between xMatters and Squirro Service Insights
- Pricing: xMatters starts at $16 /User/Month. Squirro Service Insights pricing is not publicly listed.
- Free trial: xMatters offers a free trial; Squirro Service Insights does not.
- Deployment: xMatters supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Squirro Service Insights supports SaaS/Web/Cloud.
xMatters vs Squirro Service Insights — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Free PDF comparison
Download this xMatters vs Squirro Service Insights comparison
Get the full side-by-side as a PDF — these picks plus the top Incident Management Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
xMatters vs Squirro Service Insights: Biggest differences
Start here before you go deeper into features.
Best for IT teams needing automated, integrated incident management workflows.
- You require automated workflows and alerts to improve incident response times.
- Your organization needs multiple integration options with existing IT systems.
- You want diverse alerting channels to ensure critical information delivery.
- You need highly customizable individual alert preferences, such as alert sounds.
- You prefer simple, minimal alerting without complex workflow automation.
Large Enterprises, Medium Business, Small Business
xMatters typically suits Large Enterprises and Medium Business. Squirro Service Insights tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More about xMatters | Squirro's Service Insights offer an AI-enabled interface for customer service teams. It leverages various sources to give real-time insights into service desk and configuration database ... Read More about Squirro Service Insights |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability |
|
|
SpotScoreWhat's this? ↗ | 9.4/10 | 7.2/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Medium BusinessLarge Enterprises | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get decision help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do xMatters and Squirro Service Insights Compare on Features?
Total Features | 9 Features | 5 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare xMatters and Squirro Service Insights on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
|
|
Pricing Page |  | Pricing information not available |
xMatters vs Squirro Service Insights: Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
xMatters vs Squirro Service Insights Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
xMatters User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
|---|---|---|
Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally find xMatters reliable and efficient for incident management, praising its integrations and alerting capabilities while noting some usability and customization limitations. What buyers like
Common complaints
| What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
xMatters and Squirro Service Insights Customers
Customers |  Accenture  Viasat  Principal |  SONY  Armacell  Brookson |
|---|
Media and Screenshots
Screenshots |  1 Screenshots |  3 Screenshots |
|---|---|---|
Videos |  3 Videos |  1 Videos |
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Incident Management Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, xMatters or Squirro Service Insights?
- xMatters edges out the other on user ratings (4.6 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do xMatters and Squirro Service Insights offer a free trial?
- xMatters offers a free trial. Squirro Service Insights does not.
- What is the starting price of xMatters vs Squirro Service Insights?
- xMatters starts at $16 /User/Month. Squirro Service Insights starts at Contact for pricing.
- What are the top alternatives to xMatters?
- Top alternatives to xMatters include AlertOps, Moogsoft, Opsgenie, Splunk On-Call, Blameless.
- What are the top alternatives to Squirro Service Insights?
- Top alternatives to Squirro Service Insights include PagerDuty, Blameless, BigPanda, Opsgenie, xMatters.