xMatters vs FaceUp Comparison
xMatters
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opp…
FaceUp
Starting at $39 /Month
- Individuals
- Freelancers / Consultants
FaceUp is your go-to secure, convenient solution for anonymous reporting of any issues or wrongdoing. It enables company staff, as well as schoolchildren, to reach out and speak up about anything that may be difficult to…
FaceUp leads on user satisfaction with a 4.9-star rating across 54 reviews.
xMatters vs FaceUp — at a glance
| Feature | xMatters | FaceUp |
|---|---|---|
| Rating | 4.6 / 5 | 4.9 / 5 |
| Reviews | 257 | 54 |
| Starting price | $16 /User/Month | $39 /Month |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Freelancers / Consultants, Large Enterprises |
| Category | Incident Management Software | Incident Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | — |
| Data residency | Global | — |
Key differences between xMatters and FaceUp
- Pricing: xMatters starts at $16 /User/Month, while FaceUp starts at $39 /Month.
- Free trial: xMatters offers a free trial; FaceUp does not.
- Target audience: xMatters is built for Large Enterprises and Medium Business, while FaceUp targets Individuals and Freelancers / Consultants.
- User satisfaction: FaceUp scores higher with a 4.9-star average.
- Deployment: xMatters supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; FaceUp supports SaaS/Web/Cloud.
xMatters vs FaceUp — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Incident Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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xMatters vs FaceUp: Biggest differences
Start here before you go deeper into features.
Best for IT teams needing automated, integrated incident management workflows.
- You require automated workflows and alerts to improve incident response times.
- Your organization needs multiple integration options with existing IT systems.
- You want diverse alerting channels to ensure critical information delivery.
- You need highly customizable individual alert preferences, such as alert sounds.
- You prefer simple, minimal alerting without complex workflow automation.
Individuals, Freelancers / Consultants, Large Enterprises
xMatters typically suits Large Enterprises and Medium Business. FaceUp tends to fit Individuals and Freelancers / Consultants better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More about xMatters | FaceUp is your go-to secure, convenient solution for anonymous reporting of any issues or wrongdoing. It enables company staff, as well as schoolchildren, to reach out and speak up about ... Read More about FaceUp |
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Entry Level Pricing |
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SpotScoreWhat's this? ↗ | 9.4/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Medium BusinessLarge Enterprises | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do xMatters and FaceUp Compare on Features?
Total Features | 9 Features | 5 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare xMatters and FaceUp on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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xMatters vs FaceUp: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
xMatters vs FaceUp Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | — |
xMatters User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally find xMatters reliable and efficient for incident management, praising its integrations and alerting capabilities while noting some usability and customization limitations. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 64 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
xMatters and FaceUp Customers
Customers |  Accenture  Viasat  Principal | No Customers information available. |
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Media and Screenshots
Screenshots |  1 Screenshots | No screenshots available. |
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Videos |  3 Videos |  1 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, xMatters or FaceUp?
- FaceUp edges out the other on user ratings (4.9 vs 4.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do xMatters and FaceUp offer a free trial?
- xMatters offers a free trial. FaceUp does not.
- What is the starting price of xMatters vs FaceUp?
- xMatters starts at $16 /User/Month. FaceUp starts at $39 /Month.
- What are the top alternatives to xMatters?
- Top alternatives to xMatters include AlertOps, Moogsoft, Opsgenie, Splunk On-Call, Blameless.
- What are the top alternatives to FaceUp?
- Top alternatives to FaceUp include Incident.io, BigPanda, AlertOps, PagerTree, PagerDuty.