Vivantio vs Freshservice Comparison
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive das…
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
Freshservice leads on user satisfaction with a 4.4-star rating across 1,491 reviews.
SpotSaaS Analysis
VivantioFreshservice
The core difference between Vivantio and Freshservice lies in their target audience and complexity; Freshservice is tailored for small to medium businesses seeking a straightforward IT service desk solution, while Vivantio's specific audience and use cases are not detailed. Ideal buyers for Freshservice are those needing a quick, low-complexity setup, whereas Vivantio may appeal to organizations with varied needs that are not explicitly stated.
Who should pick which
- Core features and capabilities are not specified.:
- Pricing is set at $42.:
- Target audience and best use cases are unclear.:
- Potentially suitable for diverse organizational needs.:
- Lacks detailed information on company size suitability.:
- No specific advantages or unique selling points mentioned.:
- Designed for quick, multi-channel IT service desk setup.:
- Ideal for small to medium businesses.:
- Pricing is competitive at $19.:
- Supports multi-channel ticketing including social media.:
- Focuses on low-complexity IT service management solutions.:
- Best for teams needing rapid deployment and ease of use.:
Vivantio vs Freshservice — at a glance
| Feature | Vivantio | Freshservice |
|---|---|---|
| Rating | 4.2 / 5 | 4.4 / 5 |
| Reviews | 234 | 1,491 |
| Starting price | $42 /User/Month | $19 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | GDPR | SOC 2, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between Vivantio and Freshservice
- Pricing: Vivantio starts at $42 /User/Month, while Freshservice starts at $19 /User/Month.
- Target audience: Vivantio is built for Large Enterprises and Medium Business, while Freshservice targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Freshservice scores higher with a 4.4-star average.
- Deployment: Vivantio supports SaaS/Web/Cloud; Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Vivantio vs Freshservice — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Vivantio typically suits Large Enterprises and Medium Business. Freshservice tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and ... Read More about Vivantio | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Vivantio and Freshservice on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Vivantio User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  YODEL  West Ham United  Southern Housing Group |  vroom  Cordant  Addison Lee |
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Media and Screenshots
Screenshots |  5 Screenshots |  7 Screenshots |
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Videos |  4 Videos |  4 Videos |
Top Alternatives to Vivantio and Freshservice in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Vivantio or Freshservice?
- Freshservice edges out the other on user ratings (4.4 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Vivantio and Freshservice offer a free trial?
- Yes, both Vivantio and Freshservice offer a free trial.
- What is the starting price of Vivantio vs Freshservice?
- Vivantio starts at $42 /User/Month. Freshservice starts at $19 /User/Month.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.