SolarWinds Service Desk vs Vertask Comparison
SolarWinds Service Desk
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools…
Vertask
Starting at $5 /Month
- Free Trial
- Large Enterprises
- Medium Business
Vertask is an affordable and flexible service desk software that is designed to help optimize and accelerate any business providing services. Vertask's powerful ITIL-based knowledge management framework, Suite of Service…
Vertask leads on user satisfaction with a 4.8-star rating across 1 reviews.
SolarWinds Service Desk vs Vertask — at a glance
| Feature | SolarWinds Service Desk | Vertask |
|---|---|---|
| Rating | 4.4 / 5 | 4.8 / 5 |
| Reviews | 1,874 | 1 |
| Starting price | $19 /User/Month | $5 /Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | — |
| Data residency | US | Global |
Key differences between SolarWinds Service Desk and Vertask
- Pricing: SolarWinds Service Desk starts at $19 /User/Month, while Vertask starts at $5 /Month.
- User satisfaction: Vertask scores higher with a 4.8-star average.
- Deployment: SolarWinds Service Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Vertask supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
SolarWinds Service Desk vs Vertask — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for IT teams needing streamlined incident and service management with self-help features.
- You want to empower customers with revolutionary self-help technology to reduce support load.
- Your IT support team requires strong incident tracking and timely service delivery tools.
- Your organization has 51+ employees needing a simple, integrated service desk solution.
- You are a very small business with minimal IT support needs and limited budget.
- You require highly customizable or niche workflows beyond the platform’s medium setup complexity.
Best for medium-sized businesses needing flexible, ITIL-based service desk solutions.
- You require customizable workflows tailored to unique team processes.
- Your team benefits from real-time collaboration across departments.
- You want an ITIL-based knowledge management framework to support best practices.
- Your organization demands highly specialized or industry-specific service desk features.
- You operate a very large enterprise with complex IT environments needing heavy customization.
SolarWinds Service Desk: Best for IT teams needing streamlined incident and service management with self-help features. Vertask: Best for medium-sized businesses needing flexible, ITIL-based service desk solutions.
Description | SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More about SolarWinds Service Desk | Vertask is an affordable and flexible service desk software that is designed to help optimize and accelerate any business providing services. Vertask's powerful ITIL-based knowledge ... Read More about Vertask |
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Entry Level Pricing |
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Free Trial Availability | ||
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | 50-500 employeesMedium to large businesses |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Streamlined Task Management: With Vertask, teams can effortlessly organize and prioritize tasks, ensuring that everyone stays aligned and focused on what truly matters. You’ll find that productivity soars when everyone knows their responsibilities.
- Real-Time Collaboration: Vertask fosters seamless communication across departments. Managers can easily share updates and feedback, allowing teams to collaborate effectively from anywhere, enhancing overall workflow and reducing bottlenecks.
- Customizable Workflows: One of the standout features is the ability to tailor workflows to fit your team's unique processes. Whether you’re managing a small team or a large organization, Vertask adapts to your needs, making it a versatile tool for all.
Best fit
No best-fit guidance available yet.
- 50 to 500 employees
- Martech, Sales Automation, SaaS, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Users may seek alternatives to Vertask if they require more specialized features tailored to specific industries, such as healthcare or education, which may not be fully supported by Vertask’s general offerings.
- Some users might find Vertask’s pricing structure less competitive compared to other platforms, prompting them to explore alternatives that provide similar functionality at a lower cost or with better value.
- If users experience challenges with Vertask’s user interface or overall usability, they may look for alternative solutions that offer a more intuitive design and better user experience.
Software Demo
Demo |
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Compare SolarWinds Service Desk and Vertask on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global |
SolarWinds Service Desk User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights effective incident management and helpful self-service features, with some concerns about pricing transparency and customization. What buyers like
Common complaints
| Buyer sentiment Users appreciate Vertask's flexibility, real-time collaboration, and customizable workflows, though limited review volume tempers confidence. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  6 Screenshots | No screenshots available. |
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Videos |  1 Videos |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SolarWinds Service Desk or Vertask?
- Vertask edges out the other on user ratings (4.8 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SolarWinds Service Desk and Vertask offer a free trial?
- Yes, both SolarWinds Service Desk and Vertask offer a free trial.
- What is the starting price of SolarWinds Service Desk vs Vertask?
- SolarWinds Service Desk starts at $19 /User/Month. Vertask starts at $5 /Month.
- What are the top alternatives to SolarWinds Service Desk?
- Top alternatives to SolarWinds Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to Vertask?
- Top alternatives to Vertask include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Teamwork Desk.