SnapEngage vs JivoChat vs ZoomInfo Chat Comparison
SnapEngage
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for busines…
JivoChat
Starting at $13 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
SnapEngage leads on user satisfaction with a 4.5-star rating across 156 reviews.
SnapEngage vs JivoChat vs ZoomInfo Chat — at a glance
| Feature | SnapEngage | JivoChat | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.5 / 5 | 4.2 / 5 | — |
| Reviews | 156 | 106 | — |
| Starting price | $16 /User/Month | $13 /User/Month | Contact for pricing |
| Free trial | Yes | Yes | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR | GDPR | SOC 2 |
| Data residency | US | US | US |
Key differences between SnapEngage and JivoChat
- Pricing: SnapEngage starts at $16 /User/Month, while JivoChat starts at $13 /User/Month.
- User satisfaction: SnapEngage scores higher with a 4.5-star average.
- Deployment: SnapEngage supports SaaS/Web/Cloud, Mobile - iOS; JivoChat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare SnapEngage vs JivoChat vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for SMBs needing proactive, omnichannel live chat with Salesforce integration.
- You want to boost sales and lead capture with proactive chat features.
- Your team requires omnichannel support including Facebook Messenger and SMS.
- You need easy Salesforce integration and customizable chat workflows.
- Your company needs deep, stable integrations with legacy or niche systems.
- You require a modern UI and extensive chat customization beyond templates.
Best for small to mid-sized e-commerce teams needing multi-channel live chat.
- You run a small or medium e-commerce business seeking easy multi-channel communication.
- Your team values a simple, low-complexity setup with a modern, customizable interface.
- You need cost-effective live chat combined with email, Facebook messaging, and call features.
- Your enterprise requires advanced security, compliance, and extensive platform integrations.
- You depend heavily on robust customer support and advanced features like voicemail.
Large Enterprises, Medium Business, Small Business
SnapEngage: Best for SMBs needing proactive, omnichannel live chat with Salesforce integration. JivoChat: Best for small to mid-sized e-commerce teams needing multi-channel live chat.
Description | SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures ... Read More about SnapEngage | JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive ... Read More about JivoChat | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 9.6/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | 1-50 employees51-500 employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do SnapEngage, JivoChat and ZoomInfo Chat Compare on Features?
Total Features | 9 Features | 9 Features | 7 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare SnapEngage, JivoChat and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
SnapEngage vs JivoChat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise SnapEngage for its ease of use, proactive engagement features, and strong reporting, while noting some integration challenges and design limitations. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, affordability, and effective customer communication, tempered by concerns over customer support and feature limitations. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  SnapEngage_customers_0  SnapEngage_customers_1  SnapEngage_customers_2 | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots |  3 Screenshots |  1 Screenshots |
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Videos |  3 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, SnapEngage or JivoChat?
- SnapEngage edges out the other on user ratings (4.5 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do SnapEngage and JivoChat offer a free trial?
- Yes, both SnapEngage and JivoChat offer a free trial.
- What is the starting price of SnapEngage vs JivoChat?
- SnapEngage starts at $16 /User/Month. JivoChat starts at $13 /User/Month.
- What are the top alternatives to SnapEngage?
- Top alternatives to SnapEngage include ZoomInfo Chat, LiveChat, Crisp, LiveEngage, Zendesk Chat.
- What are the top alternatives to JivoChat?
- Top alternatives to JivoChat include ZoomInfo Chat, LiveAgent, LiveChat, Tidio Chat, MyLiveChat.