RingCentral Contact Center vs 8x8 Comparison
RingCentral Contact Center
Starting at Contact for pricing
- Freelancers / Consultants
- Large Enterprises
RingCentral's Contact Center, a powerful solution for small business or contact center operation. It offers affordable pricing and 24/7 technical support. Here's how it works: Create a contact center by creating an accou…
8x8
Starting at $12 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to management dashboards, it provi…
RingCentral Contact Center leads on user satisfaction with a 3.7-star rating across 105 reviews.
RingCentral Contact Center vs 8x8 — at a glance
| Feature | RingCentral Contact Center | 8x8 |
|---|---|---|
| Rating | 3.7 / 5 | — |
| Reviews | 105 | 36 |
| Starting price | Contact for pricing | $12 /User/Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Auto Dialer Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | Global | Global |
Key differences between RingCentral Contact Center and 8x8
- Pricing: 8x8 starts at $12 /User/Month. RingCentral Contact Center pricing is not publicly listed.
- Free trial: 8x8 offers a free trial; RingCentral Contact Center does not.
- Target audience: RingCentral Contact Center is built for Freelancers / Consultants and Large Enterprises, while 8x8 targets Large Enterprises and Medium Business.
- Deployment: RingCentral Contact Center supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; 8x8 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
RingCentral Contact Center vs 8x8 — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Auto Dialer Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for small to mid-sized remote contact centers needing flexible, multi-device calling.
- You operate a small or medium contact center with 1-500 employees.
- Your team requires easy remote accessibility and multi-device calling capabilities.
- You need customizable call features like IVR, call recording, and skillset management.
- Your enterprise demands highly reliable, dropout-free call quality.
- You rely heavily on advanced, fully functional mobile app features for your team.
Large Enterprises, Medium Business, Small Business
RingCentral Contact Center typically suits Freelancers / Consultants and Large Enterprises. 8x8 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | RingCentral's Contact Center, a powerful solution for small business or contact center operation. It offers affordable pricing and 24/7 technical support. Here's how it works: Create a ... Read More about RingCentral Contact Center | The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to ... Read More about 8x8 |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 1-50 employees51-500 employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare RingCentral Contact Center and 8x8 on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
RingCentral Contact Center User Reviews & Rating Comparison
User Ratings | 0 (based on 36 reviews) | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate the platform's ease of use and remote connectivity, though call quality and mobile app limitations are common concerns. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Videos |  2 Videos |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, RingCentral Contact Center or 8x8?
- RingCentral Contact Center edges out the other on user ratings (3.7 vs 0.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do RingCentral Contact Center and 8x8 offer a free trial?
- 8x8 offers a free trial. RingCentral Contact Center does not.
- What is the starting price of RingCentral Contact Center vs 8x8?
- RingCentral Contact Center starts at Contact for pricing. 8x8 starts at $12 /User/Month.
- What are the top alternatives to RingCentral Contact Center?
- Top alternatives to RingCentral Contact Center include Dialer360, uContact, HoduCC, Call Center Studio, Vert-Age Dialer.
- What are the top alternatives to 8x8?
- Top alternatives to 8x8 include XCALLY, RingCentral Office, 3CX, ice Contact Center, VoiceIQ.