Which is better, Pipedrive or Act!?

Pipedrive edges out Act! based on user ratings across 5,199 reviews. That said, the best pick depends on your workflow — Act! may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Pipedrive and Act!?

Key differences between Pipedrive and Act! include pricing (Pipedrive starts at $14 vs Act! at $30); target audience (Pipedrive targets Large Enterprises while Act! serves Freelancers / Consultants). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Pipedrive and Act! offer a Free trial?

Yes, both Pipedrive and Act! offer a Free Trial.

Who are the typical users of Pipedrive?

Pipedrive is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of Act!?

Act! is designed for Freelancers / Consultants, Medium Business, Small Business.

What is the starting price of Pipedrive and Act!?

Pricing for Pipedrive starts at $14/user/month, whereas Act! starts at $30/User/Month.

What are the best alternatives to Pipedrive?

Some top alternatives to Pipedrive include Bigin by Zoho CRM, Freshsales, Salesforce, HubSpot CRM, Onpipeline.

What are the best alternatives to Act!?

Some top alternatives to Act! include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Thryv.

Pipedrive vs Act! vs Bigin by Zoho CRM Comparison

Last updated: May 18, 2026

Pipedrive

4.5(5,199 reviews)

Starting at $14 /user/month

Free Trial
Large Enterprises
Medium Business

Pipedrive is a user-friendly customer relationship management (CRM) software designed to help sales teams streamline their pipelines, manage leads efficiently, and close deals faster. Ideal for small to mid-sized busines…

View Pricing Read Reviews

Act!

3.6(441 reviews)

Starting at $30 /User/Month

Free Trial
Freelancers / Consultants
Medium Business

Act! CRM Software's powerful and simple interface makes it easy to use for both desktop and mobile devices. With Act! Automatic reminders help keep you organized, keeping you up-to-date with tasks so you can focus on wha…

View Pricing Read Reviews

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View Pricing Read Reviews

Pipedrive leads on user satisfaction with a 4.5-star rating across 5,199 reviews.

SpotSaaS Analysis

PipedriveAct!Bigin by Zoho CRM

The core difference between Pipedrive and Act! lies in Pipedrive's focus on small to mid-sized sales teams with an emphasis on user-friendly pipeline management, while Act! lacks specified target users and features. Pipedrive is ideal for small to medium businesses looking for an intuitive CRM, whereas Act! may appeal to organizations that require a more traditional CRM solution without specific size constraints.

- Best for small to mid-sized sales teams - Intuitive and easy-to-learn interface - AI-powered prompts for productivity - Automated follow-ups to enhance sales processes - Suitable for various industries including Martech and Fintech - Price starts at $14

- Traditional CRM solution - Price starts at $30 - No specific company size or user details provided - May suit businesses seeking a classic approach - Lacks emphasis on pipeline management features - Potentially versatile for various business needs

Pipedrive vs Act! vs Bigin by Zoho CRM — at a glance

Feature	Pipedrive	Act!	Bigin by Zoho CRM
Rating	4.5 / 5	3.6 / 5	4.3 / 5
Reviews	5,199	441	119
Starting price	$14 /user/month	$30 /User/Month	$7 /User/Month
Free trial	Yes	Yes	Yes
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Freelancers / Consultants, Medium Business, Small Business	Small Business
Category	CRM Software	CRM Software	CRM Software
Integrations	10+ apps	—	—
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	Available	Available
Support modes	Business Hours, Online	Business Hours, Online	Business Hours, Online
Certifications	SOC 2, GDPR	GDPR	—
Data residency	US	US	Global

Key differences between Pipedrive and Act!

Pricing: Pipedrive starts at $14 /user/month, while Act! starts at $30 /User/Month.
Target audience: Pipedrive is built for Large Enterprises and Medium Business, while Act! targets Freelancers / Consultants and Medium Business.
User satisfaction: Pipedrive scores higher with a 4.5-star average.
Deployment: Pipedrive supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Act! supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.

Compare Pipedrive vs Act! vs Bigin by Zoho CRM — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Pipedrive (2966) Talk to an expert Talk to an expert	Act! (368) Talk to an expert Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Pipedrive

Best CRM for small to mid-sized sales teams needing streamlined pipeline management.

Choose if

You are a small or medium business seeking an intuitive, easy-to-learn CRM.
Your sales team needs AI-powered prompts and automated follow-ups to boost productivity.
You want cost-effective CRM with strong reporting and real-time sales analytics.

Consider alternatives if

Your enterprise requires highly complex CRM customizations and deep third-party integrations.
You need extensive relationship linking beyond standard sales contacts.

Act!

Best for

Freelancers / Consultants, Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

Pipedrive typically suits Large Enterprises and Medium Business. Act! tends to fit Freelancers / Consultants and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Pipedrive is a user-friendly customer relationship management (CRM) software designed to help sales teams streamline their pipelines, manage leads efficiently, and close deals faster. Ideal ... Read More about Pipedrive	Act! CRM Software's powerful and simple interface makes it easy to use for both desktop and mobile devices. With Act! Automatic reminders help keep you organized, keeping you up-to-date ... Read More about Act!	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Starts from $14 , monthly	Starts from $30	Starts from $7 , Billed Yearly
Free Trial Availability	Get Free Trial	Free Trial available	Get Free Trial
Spotsaas Score What's this? ↗	9.6/10	9.1/10	9.0/10
User Ratings Based on verified Spotsaas reviews	4.5 (5199)	3.6 (441)	4.3 (119)
Best Company Size	1-50 employees51-200 employees	—	—
	Get pricing help	Get pricing help	Visit website

Where each option fits best

See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.

Based on buyer reviews and verified product data collected by Spotsaas.

Strengths

Key strengths

Pipedrive

Streamlined Sales Processes: Pipedrive helps teams like yours to visualize and manage the entire sales pipeline effortlessly, allowing you to focus on closing deals rather than getting lost in administrative tasks.
Intuitive User Interface: Users often appreciate Pipedrive’s clean and user-friendly design. This means your team can hit the ground running without extensive training, saving valuable time and resources.
Robust Reporting and Analytics: With Pipedrive’s advanced reporting tools, you can gain real-time insights into your sales performance. This empowers executives like yourself to make data-driven decisions that can elevate overall business strategy.

Act!

No key benefits available yet.

Bigin by Zoho CRM

No key benefits available yet.

Best fit

Pipedrive

1-200 employees
Martech, Revtech, Fintech, Sales Automation, SaaS, Consulting
Sales Managers, Account Executives, Business Development Representatives, CRM Administrators

Act!

No best-fit guidance available yet.

Bigin by Zoho CRM

No best-fit guidance available yet.

Watchouts

Reasons buyers look elsewhere

Pipedrive

Users may seek alternatives to Pipedrive if they require more advanced customization options to tailor their CRM experience to specific business processes or unique sales workflows that Pipedrive doesn’t fully support.
Businesses with larger teams might look for alternatives that offer better scalability and user management features, ensuring that collaboration remains efficient as their workforce grows beyond Pipedrive’s capabilities.
Organizations needing comprehensive reporting and analytics tools may find Pipedrive lacking in depth, prompting them to explore alternatives that provide more robust insights into sales performance and customer behavior.

Act!

No alternatives guidance available yet.

Bigin by Zoho CRM

No alternatives guidance available yet.

Software Demo

Demo

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do Pipedrive, Act! and Bigin by Zoho CRM Compare on Features?

Total Features	10 Features	10 Features	10 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Pipedrive, Act! and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$14 , monthly	$30	$7 , Billed Yearly
Pricing Plans	Lite $19 /user/month Get Started Lead, calendar and pipeline management AI-powered report creation Real-time sales feed Show more + Growth $34 /user/month Get Started Lite plan + Full email sync with tracking Automations and nurturing sequences Show more + Premium $64 /user/month Get Started Growth plan + Lead generation and routing Custom scoring and company data enrichment Show more + Browse all pricing plans	Not Available	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—
HIPAA	✗ No	—
GDPR	✓ Yes	✓ Yes
ISO 27001	✗ No	—
Single Sign-On (SSO)	✓ Yes	—
Multi-Factor Auth (MFA)	✓ Yes	—
Data Encryption	✓ Yes	—
Audit Logs	✓ Yes	—
Data Residency	🇺🇸 US	🇺🇸 US

Pipedrive vs Act! User Reviews & Rating Comparison

User Ratings	4.5 (based on 5199 reviews)	3.6 (based on 441 reviews)	4.3 (based on 119 reviews)
Rating Distribution	2339 495 70 17 45	201 82 47 12 26	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Overall, users praise Pipedrive for its ease of use, visual sales pipeline management, and strong customer support, though some note limitations in advanced features and integrations. What buyers like Ease of use Visual sales pipeline tracking Customer support quality Common complaints Limited integrations Initial learning curve	Buyer sentiment Buyer sentiment is mixed to positive across 368 reviews, with clear strengths and a few common watchouts. What buyers like Comprehensive integration capabilities, seamlessly syncing with tools like Outlook, phone systems, and other marketing software. High degree of customization, allowing users to tailor layouts and features to meet specific business needs. Intuitive and user-friendly interface, enabling efficient navigation for beginners and offering quick access to critical data. Common complaints Difficulty in troubleshooting and resolving technical issues; reliance on paid support can be costly and inaccessible at off hours. Updates and upgrades can be disruptive, creating compatibility or stability issues for some users. Limited modern design in the interface and cloud-based functionality, making the software feel outdated compared to competitors.	Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Common complaints Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Pros and Cons	Intuitive and easy-to-use interface with minimal training required Cost-effective alternative to larger CRM platforms like Salesforce Robust reporting and real-time sales analytics Initial complexity requiring onboarding support for efficient use Limited integrations with some third-party tools such as Typeform	User-friendly design makes onboarding easy. Automatic reminders enhance task management. Mobile access allows for on-the-go management. Advanced features may be lacking for larger teams. Pricing can add up for small businesses.	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Integrations

Integration with other apps	SharpSpring 4.3 (2133 reviews) Calendly 4.5 (1680 reviews) SendGrid 3.4 (1014 reviews)	No Integration information available.	No Integration information available.

List of Customers

Customers	Festo Remax Vimeo	TSD Groep INEX The Sherman Sheet	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	5 Screenshots	No screenshots available.
Videos	3 Videos	5 Videos

Alternatives

Alternatives	Bigin by Zoho CRM 4.3 Freshsales 4.6 Salesforce 4.3	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	ClickUp 4.4 Zoho CRM 4.1 Freshsales 4.6

Frequently asked questions

Which is better, Pipedrive or Act!?: Pipedrive edges out the other on user ratings (4.5 vs 3.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Pipedrive and Act! offer a free trial?: Yes, both Pipedrive and Act! offer a free trial.
What is the starting price of Pipedrive vs Act!?: Pipedrive starts at $14 /user/month. Act! starts at $30 /User/Month.
What are the top alternatives to Pipedrive?: Top alternatives to Pipedrive include Bigin by Zoho CRM, Freshsales, Salesforce, HubSpot CRM, Onpipeline.
What are the top alternatives to Act!?: Top alternatives to Act! include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Thryv.

Pipedrive vs Act! vs Bigin by Zoho CRM Comparison

Pipedrive

Act!

Bigin by Zoho CRM

Pipedrive vs Act! vs Bigin by Zoho CRM — at a glance

Key differences between Pipedrive and Act!

Compare Pipedrive vs Act! vs Bigin by Zoho CRM — and walk away knowing which one fits.

Pipedrive

Act!

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Best Company Size

Where each option fits best

Key strengths

Best fit

Reasons buyers look elsewhere

Software Demo

Demo

Get shortlist help from a software advisor

How do Pipedrive, Act! and Bigin by Zoho CRM Compare on Features?

Compare Pipedrive, Act! and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Pipedrive vs Act! User Reviews & Rating Comparison

Integrations

Integration with other apps

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Crm Software

Frequently asked questions