SendGrid Reviews in July 2026: User Ratings, Pros & Cons

Woof, really weak analytics tool and terrible service

This is a really bad option if you're a small business and don't have a dedicated web designer on staff. It's extremely bloated and complicated, makes finding the analytics data after a campaign is sent a complete nightmare and the uploading and maintenance of contact lists is needlessly complicated. Also, for this they charge more than the others (many are free) and ironically have terrible customer service to go along with that price tag.So, while waiting for them to reply to my request, ...

Sendgrid used to be great some years…

Sendgrid used to be great some years back. Now - not so much. Suspended accounts, no help from support, no response from billing. Nothing.Based on experience I would strongly warn against use them for anything beyond a "Hello World" system.Use AWS SES instead, much better, cheaper and reliable.

Customer support is a joke

Customer support is a joke. Copy/paste answers that don't respond to the actual question. Web interface is stupid also. Have had some problems with blacklisting.

Worst tool

Worst toolDon't ever use it. Overpriced and not worthy at all.

Inept, overpriced, and it takes a week for anyone to even respond to a support request.

Inept, overpriced, and it takes a week for anyone to even respond to a support request. This company is a joke. And that response is usually some copy and paste thing that doesn't help at all. I am in the process of changing providers.

OMG run fast never use these guys

OMG run fast never use these guys. I reactivated my account the other day. Wow what happened to this company. Only 75% of my emails even made it through. 25% were blocked because their IP sending addresses were blacklisted. Never again I'm gone.

** STAY AWAY **

** STAY AWAY **If I can give them negative starts I will do it.Being a long-term customer (a few years now) a can say their services are somehow working, but you rather not have any issue, as that will cause you a headache. 1] our delivery rate suddenly dropped by more than 30%, we've had hundreds of customers complaining about missing emails from our system, nonstop ringing phones across our offices; Their support is non-existent, only repeating generic answers (if you are lucky to get a ...

Horrible Company- Suspended my account for no reason.

Sendgrid was a really good company before they where bought out by twilio. All of a sudden my account was suspended because of "phishing actives" This is the email they sent me Dear Twilio Customer,We are reaching out to inform you that your account has been associated with multiple reports of suspicious outbound email observed by inbox providers. This can occur when links intended for phishing, spreading malware, or unwanted marketing campaigns are detected in emails originating from your ...

Your support is God Awful - Don't Bother

Your support is God Awful! I have been trying to get SendGrid set up for close to a month now and I can't get any support to help authenticate our domain. Waste of money and worst customer service on the planet. Looks like I'm not the only one. How can your company ignore a 1.5 Trustpilot Score in 2020!?

Extremely poor support with repeat bounces

Extremely poor support and repeatedly have hundreds of emails that bounce back every month with no help ever offered to fix it. Our software sends over 1 million emails a month, we've had the same issue going for over 2 years, that has only got worse with more emails and we still can't get anything better than a 48 hour email response. It's honestly pathetic and so frustrating for such a large company to have a basic problem - literally the only purpose is to send emails and repeatedly ...