Compare OTRS vs ServiceNow Customer Service Management vs Zendesk Support vs Zoho Desk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	OTRS (1) Get Quote Get Quote	ServiceNow Customer Service Management Get Quote Get Quote

Overview
Affiliate Disclosure

Description	OTRS is a help desk software that simplifies the whole help desk procedure and transforms it into a convenient and efficient process. It enables users to create various types of tickets or ... Read More	ServiceNow Customer Service Management (CSM) endeavors to provide consistent customer experience throughout the customer journey from issue to resolution. This effective software unites all ... Read More
Entry Level Pricing	Not Available	Not Available
Free Trial Availability	No free trial	No free trial
Spotsaas Score	8.7/10	8.5/10
User Ratings	2.5 (93)
	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	14 Features	14 Features
Unique Features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	Not Available	Not Available
Pricing Plans	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
	Get Quote	Get Quote

User Reviews

User Ratings	2.5 (based on 93 reviews)	No reviews available for the product
Rating Distribution	Excellent 0 Very Good 0 Good 0 Poor 0 Terible 1	No reviews available for the product
Expert's Review generated by AI	No Expert ai Review available for the product	No Expert ai Review available for the product
Pros and Cons		No pros or cons available for the product
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews

Customers

Customers	bemol Polk County Salvagnini	Rogers 7Eleven LLOYDS

Media and Screenshots

Screenshots	1 Screenshots	No screenshots available.
Videos	2 Videos	1 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither OTRS nor ServiceNow Customer Service Management offers a free trial.

OTRS is designed for Large Enterprises, Medium Business and Small Business.

ServiceNow Customer Service Management is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both OTRS and ServiceNow Customer Service Management are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to OTRS includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Freshdesk, HelpDesk, SysAid, osTicket, Jitbit Helpdesk, ReadyDesk, HelpdeskEddy, HESK, BoldDesk and ServiceNow Customer Service Management.

Some top alternatives to ServiceNow Customer Service Management includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Deskero, Teamwork Desk, Front, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, CRMdesk, HESK, BoldDesk and Little SaaS Communication.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare OTRS vs ServiceNow Customer Service Management vs Zendesk Support vs Zoho Desk

OTRS

ServiceNow Customer Service Management

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure