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Microsoft Dynamics 365 for Sales vs Pivotal CRM vs Bigin by Zoho CRM Comparison

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Microsoft Dynamics 365 for Sales

4.0(2,319 reviews)

Starting at $65 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

Microsoft Dynamics 365 for Sales is a leading solution for growing businesses and optimizing their sales. It brings together your sales data, insights, and activities, making it easier to connect with customers, close de…

View PricingRead Reviews

Pivotal CRM

3.9(5 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Pivotal CRM is a cloud based customer relations management (CRM) platform with an easy to use interface and powerful functionality. In addition to helping you organize your data, Pivotal CRM helps you understand how each…

View PricingRead Reviews

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

  • Free Trial
  • Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View PricingRead Reviews

Microsoft Dynamics 365 for Sales leads on user satisfaction with a 4.0-star rating across 2,319 reviews.

Microsoft Dynamics 365 for Sales vs Pivotal CRM vs Bigin by Zoho CRM — at a glance

FeatureMicrosoft Dynamics 365 for SalesPivotal CRMBigin by Zoho CRM
Rating4.0 / 53.9 / 54.3 / 5
Reviews2,3195119
Starting price$65 /User/MonthContact for pricing$7 /User/Month
Free trial Yes No Yes
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium BusinessSmall Business
CategoryCRM SoftwareCRM SoftwareCRM Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailable—Available
Support modesBusiness Hours, OnlineOnlineBusiness Hours, Online
CertificationsSOC 2——
Data residencyGlobal—Global

Key differences between Microsoft Dynamics 365 for Sales and Pivotal CRM

  • Pricing: Microsoft Dynamics 365 for Sales starts at $65 /User/Month. Pivotal CRM pricing is not publicly listed.
  • Free trial: Microsoft Dynamics 365 for Sales offers a free trial; Pivotal CRM does not.
  • User satisfaction: Microsoft Dynamics 365 for Sales scores higher with a 4.0-star average.
  • Deployment: Microsoft Dynamics 365 for Sales supports SaaS/Web/Cloud; Pivotal CRM supports SaaS/Web/Cloud, Mobile - iOS.

Compare Microsoft Dynamics 365 for Sales vs Pivotal CRM vs Bigin by Zoho CRM — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

Microsoft Dynamics 365 for Sales - CRM Software

Microsoft Dynamics 365 for Sales

(558)
Talk to an expert
Talk to an expert
Pivotal CRM - CRM Software

Pivotal CRM

(54)
Talk to an expert
Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Microsoft Dynamics 365 for Sales

Best for

Large Enterprises, Medium Business, Small Business

Pivotal CRM

Best for

Large Enterprises, Medium Business

Bigin by Zoho CRM

Best for

Small Business

Microsoft Dynamics 365 for Sales typically suits Large Enterprises and Medium Business. Pivotal CRM tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Microsoft Dynamics 365 for Sales is a leading solution for growing businesses and optimizing their sales. It brings together your sales data, insights, and activities, making it easier to ... Read More about Microsoft Dynamics 365 for Sales

Pivotal CRM is a cloud based customer relations management (CRM) platform with an easy to use interface and powerful functionality. In addition to helping you organize your data, Pivotal ... Read More about Pivotal CRM

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM

Entry Level Pricing

  • Starts from $65
  • Not Available
  • Starts from $7 , Billed Yearly

Free Trial Availability

  • No free trial

Spotsaas Score

What's this? ↗

9.0/10

7.9/10

9.0/10

User Ratings

Based on verified Spotsaas reviews

4

(2319)

3.9

(5)

4.3

(119)
Get pricing help
Get pricing help
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Software Demo

Demo

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How do Microsoft Dynamics 365 for Sales, Pivotal CRM and Bigin by Zoho CRM Compare on Features?

Total Features

9 Features

5 Features

10 Features

Unique Features

No unique features

No unique features

No unique features

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Compare Microsoft Dynamics 365 for Sales, Pivotal CRM and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $65
        • Not Available
        • $7 , Billed Yearly

        Pricing Plans

        • Not Available
        • Not Available

        • Free

          Get Started

          • Single Pipeline

          • 500 Records

          • Instant Workflows (3)

          Show more +

        • Express

          Get Started

          • Includes features of Free plan, plus

          • Team Pipelines (3)

          • 50,000 Records

          Show more +

        • Premier

          Get Started

          • Includes features of Express Edition plan. plus

          • Team Pipelines (5)

          • 100,000 Records

          Show more +

        Pricing Page

        Microsoft Dynamics 365 for Sales pricing

        Pricing information not available

        		Bigin by Zoho CRM pricing
        View detailed pricing
        View detailed pricing
        View detailed pricing

        Other Details

        Organization Types supported

        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Not Available
        • Available
        Get help choosing
        Get help choosing
        Visit Website

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        ✓ Yes
        —

        HIPAA

        —
        —

        Data Residency

        🌐 Global
        —

        Microsoft Dynamics 365 for Sales vs Pivotal CRM User Reviews & Rating Comparison

        User Ratings

        4

        (based on 2319 reviews)

        3.9

        (based on 5 reviews)

        4.3

        (based on 119 reviews)

        Rating Distribution

        249

        200

        72

        24

        13

        13

        22

        9

        8

        2

        204

        66

        7

        1

        1

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyer sentiment is positive across 558 reviews, with strong overall satisfaction.

        What buyers like

        • Easy to use and intuitive, requiring little training for basic sales functions.
        • Seamlessly integrates with other Microsoft applications, enhancing productivity and collaboration.
        • Offers robust tools for lead management, sales pipeline tracking, and customer insights.

        Common complaints

        • The user interface (UI/UX) can be complex and non-intuitive for beginners or non-technical users.
        • Initial setup and customization require skilled resources, making it difficult for smaller teams or novice users.
        • Can be slow or laggy at times, which frustrates users during crucial sales tasks.

        Buyer sentiment

        Buyer sentiment is mixed to positive across 54 reviews, with clear strengths and a few common watchouts.

        What buyers like

        • Highly customizable, allowing businesses to tailor workflows and fields to their needs, enhancing organizational flexibility.
        • Efficient customer interaction management through integrated tools like email, chat, ticketing, and dashboards.
        • Facilitates automation of sales, marketing, and support processes, saving time and improving productivity.

        Common complaints

        • Steep initial learning curve for non-technical users, requiring training and support to fully utilize the system's features.
        • Outdated and cluttered user interface, making navigation cumbersome, especially for first-time users.
        • Frequent performance issues, such as lagging, crashing, and slow load times, particularly when handling large datasets.

        Buyer sentiment

        Buyer sentiment is positive across 279 reviews, with strong overall satisfaction.

        What buyers like

        • Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users.
        • Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities.
        • Effective pipeline management and workflow automation, enabling businesses to streamline sales processes.

        Common complaints

        • Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging.
        • Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows.
        • Inconsistent customer support with restricted availability, affecting issue resolution during critical times.

        Pros and Cons

        • Deep integration with Microsoft ecosystem enhances usability.

        • Comprehensive analytics provide valuable sales insights.

        • Highly customizable to fit various business needs.

        • Setup can be complex and time-consuming.

        • Higher cost may deter small businesses.

        • Highly customizable, allowing businesses to tailor workflows and fields to their needs, enhancing organizational flexibility.

        • Efficient customer interaction management through integrated tools like email, chat, ticketing, and dashboards.

        • Facilitates automation of sales, marketing, and support processes, saving time and improving productivity.

        • Steep initial learning curve for non-technical users, requiring training and support to fully utilize the system's features.

        • Outdated and cluttered user interface, making navigation cumbersome, especially for first-time users.

        • Real-time updates keep teams informed.

        • Integration with email and calendar enhances productivity.

        • User-friendly interface simplifies navigation.

        • Customization options may not meet all needs.

        • New users may find the interface complex.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Read reviews
        Read reviews
        Read reviews

        List of Customers

        Customers

        Adobe

        Adobe

        Accenture

        Accenture

        RBC Financial Group

        RBC Financial Group

        No Customers information available.

        Antech Microsystem Pvt.Ltd

        Antech Microsystem Pvt.Ltd

        Investacc

        Investacc

        Hire

        Hire

        Media and Screenshots

        Screenshots

        4 Screenshots

        No screenshots available.

        Videos

        video-0

        1 Videos

        video-0

        2 Videos

        Alternatives

        Alternatives

        Bigin by Zoho CRM - CRM Software
        Bigin by Zoho CRM

        4.3

        ClickUp - Collaboration Software
        ClickUp

        4.4

        Zoho CRM - CRM Software
        Zoho CRM

        4.1

        Bigin by Zoho CRM - CRM Software
        Bigin by Zoho CRM

        4.3

        ClickUp - Collaboration Software
        ClickUp

        4.4

        Zoho CRM - CRM Software
        Zoho CRM

        4.1

        ClickUp - Collaboration Software
        ClickUp

        4.4

        Zoho CRM - CRM Software
        Zoho CRM

        4.1

        Freshsales - CRM Software
        Freshsales

        4.6

        Expand your shortlist

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        Search by product name to compare pricing, fit, and buyer feedback in one view.

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Microsoft Dynamics 365 for Sales or Pivotal CRM?
        Microsoft Dynamics 365 for Sales edges out the other on user ratings (4.0 vs 3.9). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do Microsoft Dynamics 365 for Sales and Pivotal CRM offer a free trial?
        Microsoft Dynamics 365 for Sales offers a free trial. Pivotal CRM does not.
        What is the starting price of Microsoft Dynamics 365 for Sales vs Pivotal CRM?
        Microsoft Dynamics 365 for Sales starts at $65 /User/Month. Pivotal CRM starts at Contact for pricing.
        What are the top alternatives to Microsoft Dynamics 365 for Sales?
        Top alternatives to Microsoft Dynamics 365 for Sales include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
        What are the top alternatives to Pivotal CRM?
        Top alternatives to Pivotal CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

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