ManageEngine ServiceDesk Plus vs SolarWinds Service Desk vs Jira Service Desk Comparison
ManageEngine ServiceDesk Plus
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organi…
SolarWinds Service Desk
Starting at $19 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools…
Jira Service Desk
Starting at $20 /user/month
- Free Trial
- Large Enterprises
- Medium Business
Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk suppor…
SolarWinds Service Desk leads on user satisfaction with a 4.4-star rating across 169 reviews.
ManageEngine ServiceDesk Plus vs SolarWinds Service Desk vs Jira Service Desk — at a glance
| Feature | ManageEngine ServiceDesk Plus | SolarWinds Service Desk | Jira Service Desk |
|---|---|---|---|
| Rating | 4.3 / 5 | 4.4 / 5 | 4.1 / 5 |
| Reviews | 152 | 169 | 1,068 |
| Starting price | Contact for pricing | $19 /User/Month | $20 /user/month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software | Service Desk Software |
| Integrations | — | — | 8+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Installed - Windows | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Installed - Windows, Installed - Mac |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | HIPAA, GDPR | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2, HIPAA, GDPR, ISO 27001 |
| Data residency | US | US | Global |
Key differences between ManageEngine ServiceDesk Plus and SolarWinds Service Desk
- Pricing: SolarWinds Service Desk starts at $19 /User/Month. ManageEngine ServiceDesk Plus pricing is not publicly listed.
- User satisfaction: SolarWinds Service Desk scores higher with a 4.4-star average.
- Deployment: ManageEngine ServiceDesk Plus supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows; SolarWinds Service Desk supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare ManageEngine ServiceDesk Plus vs SolarWinds Service Desk vs Jira Service Desk — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Free PDF comparison
Download this ManageEngine ServiceDesk Plus vs SolarWinds Service Desk vs Jira Service Desk comparison
Get the full side-by-side as a PDF — these picks plus the top Service Desk Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for IT teams needing streamlined incident and service management with self-help features.
- You want to empower customers with revolutionary self-help technology to reduce support load.
- Your IT support team requires strong incident tracking and timely service delivery tools.
- Your organization has 51+ employees needing a simple, integrated service desk solution.
- You are a very small business with minimal IT support needs and limited budget.
- You require highly customizable or niche workflows beyond the platform’s medium setup complexity.
Large Enterprises, Medium Business, Small Business
ManageEngine ServiceDesk Plus typically suits Large Enterprises and Medium Business. SolarWinds Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More about ManageEngine ServiceDesk Plus | SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More about SolarWinds Service Desk | Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More about Jira Service Desk |
|---|---|---|---|
Entry Level Pricing |
|
|
|
Free Trial Availability |
| ||
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | 51-500 employees500+ employees | 50–10,000+ |
Get pricing help | Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
No key benefits available yet.
- Knowledge-Centered Support: With native Confluence integration, Jira Service Management supports self-service through searchable knowledge bases. Users can resolve common issues independently, reducing ticket volume and improving satisfaction. Agents benefit from contextual knowledge suggestions while handling requests. Over time, this creates a more efficient support environment where documentation and service delivery reinforce each other.
- Flexible Automation & Workflow Control: The platform offers powerful automation rules, customizable request types, and SLA configurations. Teams can route tickets automatically, trigger notifications, escalate issues, and enforce response targets without manual effort. This flexibility allows organizations to model real-world service processes across IT, HR, and operations, helping teams scale support without increasing administrative overhead.
- Strong ITSM & DevOps Alignment: Jira Service Management bridges the gap between service desks and development teams. Incidents, bugs, and change requests can be linked directly to Jira issues, improving visibility and resolution speed. This tight connection supports DevOps practices by reducing handoff delays and ensuring service issues flow smoothly into engineering backlogs. Teams gain shared context, faster incident response, and better collaboration across technical and service functions.
Best fit
No best-fit guidance available yet.
No best-fit guidance available yet.
- 50–10,000+
- Information technology, Software development, Finance, Healthcare, Telecommunications, Education, Retail
- IT manager, Service desk manager, DevOps engineer, Support lead, Operations manager, Systems administrator
Reasons buyers look elsewhere
No alternatives guidance available yet.
No alternatives guidance available yet.
- Organizations without dedicated administrators may find ongoing configuration, permission management, and workflow tuning challenging. Alternatives with opinionated setups and faster out-of-the-box usability can feel easier to manage for less technical teams.
- Teams focused primarily on external customer support may choose alternatives designed around customer experience, live chat, and omnichannel engagement. Jira Service Management is optimized for internal service workflows rather than high-touch customer-facing support.
- Smaller teams or organizations with basic ticketing needs may prefer simpler service desk platforms. Jira Service Management’s configuration depth and administrative overhead can feel excessive when only basic request tracking and email-based support are required.
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do ManageEngine ServiceDesk Plus, SolarWinds Service Desk and Jira Service Desk Compare on Features?
Total Features | 6 Features | 0 Features | 8 Features |
|---|---|---|---|
Unique Features | No unique features | No features | No unique features |
Get Quote | Get Quote | Get Quote |
Compare ManageEngine ServiceDesk Plus, SolarWinds Service Desk and Jira Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Starting From |
|
|
|
Pricing Plans |
|
|
|
Pricing Page | Pricing information not available |  |  |
Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes | ✓ Yes |
|---|---|---|---|
HIPAA | ✓ Yes | ✓ Yes | ✓ Yes |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🇺🇸 US | 🌐 Global |
ManageEngine ServiceDesk Plus vs SolarWinds Service Desk User Reviews & Rating Comparison
User Ratings | |||
|---|---|---|---|
Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 150 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights effective incident management and helpful self-service features, with some concerns about pricing transparency and customization. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 269 reviews, with strong overall satisfaction. What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
|---|
List of Customers
Customers |  ManageEngine ServiceDesk Plus_customers_0  ManageEngine ServiceDesk Plus_customers_1  ManageEngine ServiceDesk Plus_customers_2 | No Customers information available. |  Domino's  Airbnb  Sony Music |
|---|
Media and Screenshots
Screenshots |  16 Screenshots |  6 Screenshots |  5 Screenshots |
|---|---|---|---|
Videos |  3 Videos |  1 Videos |  1 Videos |
Alternatives
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Service Desk Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, ManageEngine ServiceDesk Plus or SolarWinds Service Desk?
- SolarWinds Service Desk edges out the other on user ratings (4.4 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do ManageEngine ServiceDesk Plus and SolarWinds Service Desk offer a free trial?
- Yes, both ManageEngine ServiceDesk Plus and SolarWinds Service Desk offer a free trial.
- What is the starting price of ManageEngine ServiceDesk Plus vs SolarWinds Service Desk?
- ManageEngine ServiceDesk Plus starts at Contact for pricing. SolarWinds Service Desk starts at $19 /User/Month.
- What are the top alternatives to ManageEngine ServiceDesk Plus?
- Top alternatives to ManageEngine ServiceDesk Plus include SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk.
- What are the top alternatives to SolarWinds Service Desk?
- Top alternatives to SolarWinds Service Desk include Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk.