LiveHelpNow vs Freshservice Comparison
LiveHelpNow
Starting at $9 /Month
- Free Trial
- Medium Business
- Small Business
LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, whi…
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
Freshservice leads on user satisfaction with a 4.7-star rating across 934 reviews.
LiveHelpNow vs Freshservice — at a glance
| Feature | LiveHelpNow | Freshservice |
|---|---|---|
| Rating | 4.2 / 5 | 4.7 / 5 |
| Reviews | 158 | 934 |
| Starting price | $9 /Month | $19 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Live Chat Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | GDPR | SOC 2, GDPR, ISO 27001 |
| Data residency | US | Global |
Key differences between LiveHelpNow and Freshservice
- Pricing: LiveHelpNow starts at $9 /Month, while Freshservice starts at $19 /User/Month.
- Target audience: LiveHelpNow is built for Medium Business and Small Business, while Freshservice targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Freshservice scores higher with a 4.7-star average.
- Deployment: LiveHelpNow supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
LiveHelpNow vs Freshservice — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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LiveHelpNow vs Freshservice: Biggest differences
Start here before you go deeper into features.
Best for SMBs needing easy omnichannel customer support and ticketing.
- You run a small to mid-sized business (10-500 employees) in e-commerce, SaaS, or healthcare support.
- You want a user-friendly, flexible platform with chat, SMS, email, and social media integration.
- You value AI-powered chatbots and intelligent ticket routing for efficient issue resolution.
- Your organization requires extensive customization beyond medium complexity capabilities.
- You depend heavily on a wide variety of third-party app integrations and marketplace apps.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
LiveHelpNow: Best for SMBs needing easy omnichannel customer support and ticketing. Freshservice: Best for quick, multi-channel IT service desk setup without complex infrastructure.
Description | LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through ... Read More about LiveHelpNow | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 9.3/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 10-50 employees51-500 employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Omnichannel Communication: LiveHelpNow supports multiple communication channels, including live chat, SMS, email, and social media, allowing businesses to engage with customers through their preferred platforms.
- Automation Features: The platform offers AI chatbots and intelligent routing to handle common inquiries and direct tickets to the appropriate departments, improving efficiency and response times.
- Comprehensive Reporting and Analytics: LiveHelpNow provides detailed reporting and analytics tools to track performance metrics, identify trends, and make data-driven decisions to improve customer service operations.
No key benefits available yet.
Best fit
- 10 – 500 employees
- E-commerce, SaaS, Retail, Education, Healthcare, Financial Services
- Customer Support Manager, IT Help Desk Administrator, Operations Coordinator, Sales Support Specialist, Marketing Automation Specialist
No best-fit guidance available yet.
Reasons buyers look elsewhere
- While LiveHelpNow offers basic AI chatbots and intelligent routing, it may lack more advanced automation features such as AI-driven ticket categorization or predictive analytics found in other platforms.
- Some users have reported that the platform's customization options are limited, making it challenging to fully align the interface and workflows with specific business needs.
- Although LiveHelpNow integrates with various CRMs and third-party applications, some users have experienced difficulties in establishing seamless connections, potentially hindering workflow efficiency.
No alternatives guidance available yet.
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How do LiveHelpNow and Freshservice Compare on Features?
Total Features | 25 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare LiveHelpNow and Freshservice on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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LiveHelpNow vs Freshservice: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
LiveHelpNow vs Freshservice Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | — | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
LiveHelpNow User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally praise LiveHelpNow for its excellent customer support and ease of use, while noting some limitations in customization and integrations. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
LiveHelpNow and Freshservice Customers
Customers |  LiveHelpNow_customers_0  LiveHelpNow_customers_1  LiveHelpNow_customers_2 |  vroom  Cordant  Addison Lee |
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Media and Screenshots
Screenshots | No screenshots available. |  7 Screenshots |
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Videos |  4 Videos |  4 Videos |
Top Alternatives to LiveHelpNow and Freshservice in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveHelpNow or Freshservice?
- Freshservice edges out the other on user ratings (4.7 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveHelpNow and Freshservice offer a free trial?
- Yes, both LiveHelpNow and Freshservice offer a free trial.
- What is the starting price of LiveHelpNow vs Freshservice?
- LiveHelpNow starts at $9 /Month. Freshservice starts at $19 /User/Month.
- What are the top alternatives to LiveHelpNow?
- Top alternatives to LiveHelpNow include ZoomInfo Chat, ClickDesk, Deskero, LiveAgent, HelpDesk.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.