LiveChat vs ProProfs Chat vs Smartsupp vs ZoomInfo Chat - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	LiveChat (791) Get Quote Get Quote	ProProfs Chat (70) Get Quote Get Quote	Smartsupp (410) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More	ProProfs Chat helps your chat representatives easily engage with customers using predefined messages, ensuring that no potential clients are missed. With the added feature of ... Read More	Introducing Smartsupp – a versatile and feature-rich live chat software that helps you effectively engage with website visitors and convert them into satisfied customers. With real-time ... Read More
Entry Level Pricing	Starts from $16 , Billed Yearly	Starts from $10 , Billed Yearly	Starts from $10 , Billed Yearly
Free Trial Availability	Free Trial available	Free Trial available	No free trial
Spotsaas Score	9.8/10	8.9/10	9.3/10
User Ratings	4.4 (2017)	4.5 (53)	4.4 (80)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

How do LiveChat, ProProfs Chat, Smartsupp and ZoomInfo Chat Compare on Features?

Total Features	8 Features	8 Features	7 Features
Unique Features
	Get Quote	Get Quote	Get Quote

What Do LiveChat, ProProfs Chat, Smartsupp and ZoomInfo Chat Cost?

Pricing Option
Starting From	$16 , Billed Yearly	$10 , Billed Yearly	$10 , Billed Yearly
Pricing Plans	Starter Get Started 60-day chat history Basic widget customization Ticketing system Show more + Team Get Started Unlimited chat history Full widget customization Ticketing system Show more + Business Get Started Unlimited chat history Full widget customization Ticketing system Show more + Browse all pricing plans	ESSENTIALS Get Started Operator: 1 Unlimited Chats Departments & Groups: 3 Show more + PREMIUM Get Started Operator: 1 Unlimited Chats - Unlimited Departments & Groups: Unlimited Show more + ENTERPRISE Get Started Unlimited Chats Departments & Groups: Unlimited Domains: Unlimited Show more +	Free Get Started Free forever for 3 agents 14-day conversation history Live chat + email sending Show more + Standard Get Started 1 year conversation history Live chat + email + Facebook Messenger 1 chatbot New Show more + Pro Get Started 3 years conversation history Live chat + email + Facebook Messenger 10+ chatbots New Show more +
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Get Quote	Get Quote

LiveChat vs ProProfs Chat vs Smartsupp User Reviews & Rating Comparison

User Ratings	4.4 (based on 2017 reviews)	4.5 (based on 53 reviews)	4.4 (based on 80 reviews)
Rating Distribution	Excellent 525 Very Good 192 Good 46 Poor 8 Terible 20	Excellent 41 Very Good 17 Good 12 Poor 0 Terible 0	Excellent 321 Very Good 69 Good 14 Poor 2 Terible 4
Expert's Review generated by AI	LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective ...Read more	No Expert ai Review available for the product	Smart App stands out as a top choice for seamless communication, offering an intuitive interface and reliable service. Users praise its user-friendly design, making navigation a breeze, and ...Read more
Pros and Cons	Pros and Cons of LiveChat Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts. Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours. Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively. Automation and asynchronous communication, user-friendly for small business owners. Limited number of active accounts, hindering flexibility during certain periods of high volume. Learning curve can be tricky, requiring time and effort to overcome.	Pros and Cons of ProProfs Chat	Pros and Cons of Smartsupp Easy to use and customize, saving time and enhancing customer interactions. Intuitive interface with seamless navigation, contributing to a positive user experience. Reliable service with minimal downtime, ensuring prompt message delivery. Commitment to user privacy and security, offering end-to-end encryption for secure conversations. Some users find the setup and notifications on the mobile app challenging, leading to missed customer interactions. Limited customization options such as themes and notification sounds may restrict personalization for some users.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	No Integration information available.	No Integration information available.

List of Customers

Customers	No Customers information available.	ProProfs Chat_customers_0 ProProfs Chat_customers_1 ProProfs Chat_customers_2	Dara bags Insportline Motorgarten

Media and Screenshots

Screenshots	7 Screenshots	No screenshots available.	4 Screenshots
Videos	3 Videos	2 Videos	1 Videos

Alternatives

Alternatives	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	ZoomInfo Chat LiveChat 4.4 Crisp 4.3	ZoomInfo Chat LiveChat 4.4 Tidio Chat

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both LiveChat and ProProfs Chat offer a Free Trial.

LiveChat is designed for Large Enterprises, Medium Business and Small Business.

ProProfs Chat is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for LiveChat Starts at $16/User/Month when Billed Yearly whereas for ProProfs Chat Starts at $10/User/Month when Billed Yearly.

Some top alternatives to LiveChat includes ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage, Zendesk Chat, Smartchat, LinkedChat, ChatFlow247, Freshchat and ChatAndBot.

Some top alternatives to ProProfs Chat includes ZoomInfo Chat, LiveChat, Crisp, LiveEngage, Pure Chat, MyLiveChat, Zendesk Chat, Smartchat, LinkedChat, ChatFlow247 and Let's Connect.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

LiveChat vs ProProfs Chat vs Smartsupp vs ZoomInfo Chat - Which Tool Fits Your Business?

LiveChat

ProProfs Chat

Smartsupp

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do LiveChat, ProProfs Chat, Smartsupp and ZoomInfo Chat Compare on Features?

Total Features

Unique Features

What Do LiveChat, ProProfs Chat, Smartsupp and ZoomInfo Chat Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

LiveChat vs ProProfs Chat vs Smartsupp User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of LiveChat

Pros and Cons of ProProfs Chat

Pros and Cons of Smartsupp

Positive Reviews

Integrations

Integration with other apps

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure