LiveChat vs Helpshift vs ZoomInfo Chat Comparison
LiveChat
Starting at $16 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, includ…
Helpshift
Starting at Contact for pricing
- Freelancers / Consultants
- Large Enterprises
Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile app…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
LiveChat leads on user satisfaction with a 4.4-star rating across 2,017 reviews.
SpotSaaS Analysis
LiveChatHelpshiftZoomInfo Chat
The core difference between LiveChat and Helpshift lies in their target functionalities; LiveChat is designed for small to medium businesses seeking integrated real-time chat support, while Helpshift focuses on mobile-first in-app customer support with AI automation for medium to large enterprises. Ideal buyers for LiveChat are small to medium businesses wanting efficient customer interaction, whereas Helpshift is best suited for mobile-centric companies needing advanced automation and in-app messaging.
- Best for small to medium businesses - Integrated real-time customer chat support - Seamless integration with marketing platforms - Real-time message monitoring for peak hours - Price: $16 - Ideal for teams prioritizing customer engagement
- Best for medium to large enterprises - Mobile-first in-app customer support - AI automation for user issue resolution - Seamless in-app messaging for mobile apps - Ideal for mobile gaming and SaaS sectors - Targeted at customer support and product management professionals
LiveChat vs Helpshift vs ZoomInfo Chat — at a glance
| Feature | LiveChat | Helpshift | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.1 / 5 | — |
| Reviews | 2,017 | 369 | — |
| Starting price | $16 /User/Month | Contact for pricing | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Online | Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | SOC 2, GDPR | SOC 2 |
| Data residency | Global | Global | US |
Key differences between LiveChat and Helpshift
- Pricing: LiveChat starts at $16 /User/Month. Helpshift pricing is not publicly listed.
- Free trial: LiveChat offers a free trial; Helpshift does not.
- Target audience: LiveChat is built for Large Enterprises and Medium Business, while Helpshift targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: LiveChat scores higher with a 4.4-star average.
- Deployment: LiveChat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Helpshift supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare LiveChat vs Helpshift vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing integrated real-time customer chat support.
- You want seamless integration with marketing and messaging platforms like Facebook and Mailchimp.
- Your team requires real-time customer message monitoring to manage peak support hours efficiently.
- You need a collaborative ticketing system to track and resolve customer queries effectively.
- Your company requires a large number of simultaneous active chat accounts for high traffic.
- You need highly customizable sales tracking and event analytics without investing in complex setup.
Best for mobile-first in-app customer support with AI automation.
- You need seamless in-app messaging embedded in mobile apps.
- You want AI chatbots to automate up to 90% of user issues.
- Your company size is medium to large (50-1500 employees) with mobile products.
- You require extensive customization of your support platform.
- You are a small team or freelancer needing a simple, lightweight tool.
Large Enterprises, Medium Business, Small Business
LiveChat: Best for small to medium businesses needing integrated real-time customer chat support. Helpshift: Best for mobile-first in-app customer support with AI automation.
Description | Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More about LiveChat | Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app ... Read More about Helpshift | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.8/10 | 9.3/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | 50-1500 employeesMedium to Large Enterprises | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Seamless In-App Messaging: Helpshift provides a natural, conversational support experience embedded directly inside mobile apps, reducing friction for end-users.
- AI-Powered Automation: With AI chatbots handling up to 90% of issues, Helpshift enables faster resolutions and reduces support team workloads.
- Lightweight SDK & Easy Integration: The platform’s SDK is easy to implement and designed to integrate smoothly with existing mobile apps without heavy development overhead.
No key benefits available yet.
Best fit
No best-fit guidance available yet.
- 50 – 1500 Employees
- Mobile Gaming, Mobile Applications, SaaS, Fintech, E-commerce, Media & Entertainment
- Customer Support Manager, Mobile Product Manager, App Developer, UX Designer, AI Chatbot Specialist
No best-fit guidance available yet.
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Helpshift primarily targets mobile-first customer service. Companies needing strong multi-channel support (web, email, phone) might find it less comprehensive than broader help desk platforms.
- While Helpshift offers AI chatbots and in-app messaging, some users report limited flexibility in customizing workflows or chatbot responses compared to more mature competitors.
- Helpshift supports integrations with major platforms but may lack deeper or more varied third-party integrations required by complex enterprise environments.
No alternatives guidance available yet.
Software Demo
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How do LiveChat, Helpshift and ZoomInfo Chat Compare on Features?
Total Features | 8 Features | 24 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare LiveChat, Helpshift and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
LiveChat vs Helpshift User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights LiveChat's integration capabilities and real-time support features, tempered by concerns over account limits and setup complexity. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Helpshift’s user-friendly interface and automation, tempered by concerns over occasional system instability and complexity. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers | No Customers information available. |  Microsoft  Playrix  Zynga | No Customers information available. |
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Media and Screenshots
Screenshots |  7 Screenshots |  2 Screenshots |
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Videos |  3 Videos |  2 Videos |
Alternatives
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, LiveChat or Helpshift?
- LiveChat edges out the other on user ratings (4.4 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do LiveChat and Helpshift offer a free trial?
- LiveChat offers a free trial. Helpshift does not.
- What is the starting price of LiveChat vs Helpshift?
- LiveChat starts at $16 /User/Month. Helpshift starts at Contact for pricing.
- What are the top alternatives to LiveChat?
- Top alternatives to LiveChat include ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage.
- What are the top alternatives to Helpshift?
- Top alternatives to Helpshift include ZoomInfo Chat, ClickDesk, LiveAgent, Desky, LabiDesk.