Ivanti Service Manager vs Mint Service Desk Comparison
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
Mint Service Desk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and calendar. It is a single platform with…
Mint Service Desk leads on user satisfaction with a 4.7-star rating across 94 reviews.
SpotSaaS Analysis
Ivanti Service ManagerMint Service Desk
The core difference lies in Ivanti Service Manager's broader capabilities for various organizational needs, while Mint Service Desk is tailored specifically for small to medium IT support teams seeking simplicity and integration. Ideal buyers for Ivanti are organizations looking for comprehensive service management solutions, whereas Mint Service Desk is best suited for small to medium businesses that prioritize ease of use and integrated functionalities.
Who should pick which
- Comprehensive service management solution:
- Suitable for various organizational sizes:
- Offers advanced features and customization:
- Ideal for larger IT departments:
- Focuses on extensive service delivery capabilities:
- Not specifically targeted at small businesses:
- Designed for small to medium IT support teams:
- Cloud-based platform with easy access:
- Low setup complexity for quick deployment:
- Integrated tools for ticketing and time tracking:
- Emphasizes simplicity and user-friendliness:
- Best for businesses needing an all-in-one service desk solution:
Ivanti Service Manager vs Mint Service Desk — at a glance
| Feature | Ivanti Service Manager | Mint Service Desk |
|---|---|---|
| Rating | 3.8 / 5 | 4.7 / 5 |
| Reviews | 386 | 94 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2 | — |
| Data residency | Global | Global |
Key differences between Ivanti Service Manager and Mint Service Desk
- Free trial: Ivanti Service Manager offers a free trial; Mint Service Desk does not.
- User satisfaction: Mint Service Desk scores higher with a 4.7-star average.
- Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Mint Service Desk supports SaaS/Web/Cloud.
Ivanti Service Manager vs Mint Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for small to medium IT support teams needing simple, integrated cloud service desk.
- You want a cloud-based platform with easy access and low setup complexity.
- You need integrated tools like ticketing, time tracking, and calendar in one system.
- You prefer instant wizards to streamline daily support operations and save time.
- Your organization requires extensive customization beyond standard service desk features.
- You need an on-premise deployment or highly secure environment not supported by this tool.
Ivanti Service Manager typically suits Large Enterprises and Medium Business. Mint Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager | Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and ... Read More about Mint Service Desk |
|---|---|---|
Free Trial Availability |
|
|
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
Compare Ivanti Service Manager and Mint Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Pricing Plans |
|
|
Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | — |
Data Residency | 🌐 Global | 🌐 Global |
Ivanti Service Manager User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Overall positive user sentiment highlighting ease of use and integrated support features. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Total Wine and More  SinClair Community College  AdventistHealth | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  2 Screenshots |  5 Screenshots |
|---|---|---|
Videos |  2 Videos |  2 Videos |
Top Alternatives to Ivanti Service Manager and Mint Service Desk in 2026
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Related Blogs and Articles for Service Desk Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Ivanti Service Manager or Mint Service Desk?
- Mint Service Desk edges out the other on user ratings (4.7 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Ivanti Service Manager and Mint Service Desk offer a free trial?
- Ivanti Service Manager offers a free trial. Mint Service Desk does not.
- What is the starting price of Ivanti Service Manager vs Mint Service Desk?
- Ivanti Service Manager starts at Contact for pricing. Mint Service Desk starts at Contact for pricing.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.
- What are the top alternatives to Mint Service Desk?
- Top alternatives to Mint Service Desk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.