Helpshift vs REVE Chat vs ZoomInfo Chat Comparison
Helpshift
Starting at Contact for pricing
- Freelancers / Consultants
- Large Enterprises
Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile app…
REVE Chat
Starting at $13.50 /Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing REVE Chat, a comprehensive online live chat solution designed for websites. It is a cloud-based software that offers multiple channels, including co-browsing, voice/video chat, and Facebook messaging, to conn…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Helpshift leads on user satisfaction with a 4.1-star rating across 369 reviews.
Helpshift vs REVE Chat vs ZoomInfo Chat — at a glance
| Feature | Helpshift | REVE Chat | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.1 / 5 | 3.4 / 5 | — |
| Reviews | 369 | 35 | — |
| Starting price | Contact for pricing | $13.50 /Month | Contact for pricing |
| Free trial | No | Yes | No |
| Free version | No | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | GDPR | SOC 2 |
| Data residency | Global | Global | US |
Key differences between Helpshift and REVE Chat
- Pricing: REVE Chat starts at $13.50 /Month. Helpshift pricing is not publicly listed.
- Free trial: REVE Chat offers a free trial; Helpshift does not.
- Target audience: Helpshift is built for Freelancers / Consultants and Large Enterprises, while REVE Chat targets Large Enterprises and Medium Business.
- User satisfaction: Helpshift scores higher with a 4.1-star average.
- Deployment: Helpshift supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; REVE Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Helpshift vs REVE Chat vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for mobile-first in-app customer support with AI automation.
- You need seamless in-app messaging embedded in mobile apps.
- You want AI chatbots to automate up to 90% of user issues.
- Your company size is medium to large (50-1500 employees) with mobile products.
- You require extensive customization of your support platform.
- You are a small team or freelancer needing a simple, lightweight tool.
Best for small to medium businesses needing easy multichannel live chat.
- You want a user-friendly interface consolidating multiple chat channels in one window.
- You need advanced interaction features like co-browsing, voice/video chat, and screen sharing.
- You prefer quick, low-complexity setup with flexible and configurable workflow options.
- Your enterprise requires highly advanced or specialized live chat functionalities.
- You need premium, highly responsive customer support without language or reliability issues.
Large Enterprises, Medium Business, Small Business
Helpshift: Best for mobile-first in-app customer support with AI automation. REVE Chat: Best for small to medium businesses needing easy multichannel live chat.
Description | Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app ... Read More about Helpshift | Introducing REVE Chat, a comprehensive online live chat solution designed for websites. It is a cloud-based software that offers multiple channels, including co-browsing, voice/video chat, ... Read More about REVE Chat | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 9.1/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 50-1500 employeesMedium to Large Enterprises | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Seamless In-App Messaging: Helpshift provides a natural, conversational support experience embedded directly inside mobile apps, reducing friction for end-users.
- AI-Powered Automation: With AI chatbots handling up to 90% of issues, Helpshift enables faster resolutions and reduces support team workloads.
- Lightweight SDK & Easy Integration: The platform’s SDK is easy to implement and designed to integrate smoothly with existing mobile apps without heavy development overhead.
No key benefits available yet.
No key benefits available yet.
Best fit
- 50 – 1500 Employees
- Mobile Gaming, Mobile Applications, SaaS, Fintech, E-commerce, Media & Entertainment
- Customer Support Manager, Mobile Product Manager, App Developer, UX Designer, AI Chatbot Specialist
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Helpshift primarily targets mobile-first customer service. Companies needing strong multi-channel support (web, email, phone) might find it less comprehensive than broader help desk platforms.
- While Helpshift offers AI chatbots and in-app messaging, some users report limited flexibility in customizing workflows or chatbot responses compared to more mature competitors.
- Helpshift supports integrations with major platforms but may lack deeper or more varied third-party integrations required by complex enterprise environments.
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Helpshift, REVE Chat and ZoomInfo Chat Compare on Features?
Total Features | 24 Features | 9 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Helpshift, REVE Chat and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | — | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Helpshift vs REVE Chat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Helpshift’s user-friendly interface and automation, tempered by concerns over occasional system instability and complexity. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate the ease of use and multichannel features but express concerns about limited advanced capabilities and customer support quality. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Microsoft  Playrix  Zynga | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots |  5 Screenshots |
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Videos |  2 Videos |  1 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Helpshift or REVE Chat?
- Helpshift edges out the other on user ratings (4.1 vs 3.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Helpshift and REVE Chat offer a free trial?
- REVE Chat offers a free trial. Helpshift does not.
- What is the starting price of Helpshift vs REVE Chat?
- Helpshift starts at Contact for pricing. REVE Chat starts at $13.50 /Month.
- What are the top alternatives to Helpshift?
- Top alternatives to Helpshift include ZoomInfo Chat, ClickDesk, LiveAgent, Desky, LabiDesk.
- What are the top alternatives to REVE Chat?
- Top alternatives to REVE Chat include ZoomInfo Chat, LiveAgent, LiveChat, Crisp, LiveEngage.