Compare Help Scout vs Freshdesk vs HelpCrunch vs ZoomInfo Chat

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Help Scout (325) Get Quote Get Quote	Freshdesk (722) Get Quote Get Quote	HelpCrunch (243) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with ... Read More	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More	Introducing HelpCrunch, an intelligent platform designed for efficient customer communication. With its modern live chat and in-app messenger, it offers a rich toolbox of tools to convert ... Read More
Entry Level Pricing	Starts from $20 , Billed Yearly	Starts from $15 , Billed Yearly	Starts from $12 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial	Free Trial available
Spotsaas Score	9.7/10	9.5/10	9.2/10
User Ratings	4.4 (741)	4 (5374)	4.5 (194)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	15 Features	16 Features	21 Features
Unique Features
	Get Quote	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$20 , Billed Yearly	$15 , Billed Yearly	$12 , Billed Yearly
Pricing Plans	Standard Get Started 2 Mailboxes (Additional Mailboxes are $10 each per month) 1 Docs site (Additional Docs sites are $20 each per month) Add up to 25 users (Add up to 25 users on Standard at $20/month each, billed Yearly) Show more + Plus Get Started Includes features of Standard plan, plus 5 Mailboxes (Additional Mailboxes are $10 each per month) 2 Docs sites (Additional Docs sites are $20 each per month) Show more + Pro Get Started Includes features of Plus plan, plus 25 Mailboxes (Additional Mailboxes are $10 each per month) 10 Docs sites (Additional Docs sites are $20 each per month) Show more +	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans	Standard (Live chat) Get Started 1 chat widget 3 chat auto messages 3 popups Show more + Premium(Live chat) Get Started 5 chat widgets Unlimited chat auto messages Unlimited popups Show more + Enterprise(Live Chat) Get Started Includes features of Premium plan, plus 5+ chat widgets 20+ team members Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available	Available
	Get Quote	Get Quote	Get Quote

User Reviews

User Ratings	4.4 (based on 741 reviews)	4 (based on 5374 reviews)	4.5 (based on 194 reviews)
Rating Distribution	Excellent 237 Very Good 67 Good 11 Poor 5 Terible 5	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56	Excellent 210 Very Good 22 Good 2 Poor 1 Terible 8
Expert's Review generated by AI	No Expert ai Review available for the product	No Expert ai Review available for the product	HelpCrunch has been receiving positive feedback over the past year, mainly highlighting its functionality and ease of use. Users appreciate the platform's all-in-one capabilities, combining ...Read more
Pros and Cons	No pros or cons available for the product	No pros or cons available for the product	Offers a wide range of functionality for organizing chats with customers, including AI integration and internal system integration. Saves time by consolidating multiple tools into one with great functionality. Clean and intuitive tool that works out of the box. Affordable pricing with all the necessary features. Occasional issues with basic features breaking, requiring time to fix. Support responsiveness can vary, leading to frustrations with critical functionality failures.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

Integrations

Integration with other apps	Freshbooks 4 (4589 reviews) Jira 4.4 (17380 reviews) Clockify 4.3 (111 reviews)	Harvest 4.5 (909 reviews) Microsoft Teams 4.3 (32097 reviews) Zoho CRM 4.1 (8849 reviews)	WordPress 4.1 (25641 reviews) Wix 3.2 (13774 reviews) Squarespace 4.5 (3521 reviews)

Customers

Customers	YETI Trello Mixmax	Pearson Bridgestone Kern High School District	ESB Halebop Seranking

Media and Screenshots

Screenshots	7 Screenshots	6 Screenshots	No screenshots available.
Videos	3 Videos	3 Videos	3 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Help Scout and Freshdesk offer a Free Trial.

Help Scout is designed for Large Enterprises, Medium Business and Small Business.

Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Help Scout Starts at $20/User/Month when Billed Yearly whereas for Freshdesk Starts at $15/User/Month when Billed Yearly.

Some top alternatives to Help Scout includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, CRMdesk, ReadyDesk, Trakdesk, LabiDesk and HESK.

Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Help Scout vs Freshdesk vs HelpCrunch vs ZoomInfo Chat

Help Scout

Freshdesk

HelpCrunch

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure