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Gong vs PhoneTrack Comparison

Last updated:

Gong

4.6(9,516 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Gong is a powerful software designed to assist businesses with managing their remote sales teams and deals. Its Revenue Intelligence technology helps users identify which deals are genuine, monitor customer interactions…

PhoneTrack

Starting at Contact for pricing

  • Freelancers / Consultants
  • Large Enterprises

Experience seamless lead generation and optimization with PhoneTrack - the ultimate voice data measurement and analysis platform. Designed for marketing, sales, and management teams, this AI-powered tool can analyze and…

Gong leads on user satisfaction with a 4.6-star rating across 9,516 reviews.

Gong vs PhoneTrack — at a glance

FeatureGongPhoneTrack
Rating4.6 / 5
Reviews9,516
Starting priceContact for pricingContact for pricing
Free trial No No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessFreelancers / Consultants, Large Enterprises, Medium Business
CategoryConversation Intelligence SoftwareConversation Intelligence Software
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud
API
Support modesBusiness Hours, Online24/7 (Live rep), Online
CertificationsSOC 2, GDPR
Data residencyGlobalGlobal

Key differences between Gong and PhoneTrack

  • Target audience: Gong is built for Large Enterprises and Medium Business, while PhoneTrack targets Freelancers / Consultants and Large Enterprises.
  • Deployment: Gong supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; PhoneTrack supports SaaS/Web/Cloud.

Gong vs PhoneTrack — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Conversation Intelligence Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Gong - Conversation Intelligence Software
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PhoneTrack - Conversation Intelligence Software
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Talk to an expert

Free PDF comparison

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Biggest differences

Start here before you go deeper into features.

Gong

Best for tech sales teams needing advanced deal and call analytics.

Choose if
  • You manage remote or distributed sales teams requiring performance coaching.
  • Your enterprise relies on accurate revenue forecasting and deal health insights.
  • You want to replicate behaviors of top-performing sales representatives.
Consider alternatives if
  • You are a startup or small sales team with limited budget.
  • You need highly customizable dashboards and reports for niche workflows.

PhoneTrack

Best for

Freelancers / Consultants, Large Enterprises, Medium Business

Gong typically suits Large Enterprises and Medium Business. PhoneTrack tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Gong is a powerful software designed to assist businesses with managing their remote sales teams and deals. Its Revenue Intelligence technology helps users identify which deals are genuine, ... Read More about Gong

Experience seamless lead generation and optimization with PhoneTrack - the ultimate voice data measurement and analysis platform. Designed for marketing, sales, and management teams, this ... Read More about PhoneTrack

Free Trial Availability

  • No free trial
  • No free trial

User Ratings

Based on verified Spotsaas reviews

Best Company Size

51-500 employees500+ employees
Get pricing help
Get pricing help

Software Demo

Demo

No software demo available

PhoneTrack has not given any software demo yet

If you're the owner of this profile, add your demo.Contact us

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Step 1 of 4

How big is your team?

We tailor recommendations to companies your size.

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How do Gong and PhoneTrack Compare on Features?

Total Features

14 Features

10 Features

Unique Features

No unique features

No unique features

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Get Quote

Compare Gong and PhoneTrack on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Other Details

Organization Types supported

  • Medium Business
  • Large Enterprises
  • Small Business
  • Freelancers
  • Individuals
  • Medium Business
  • Large Enterprises
  • Small Business
  • Freelancers
  • Individuals

Platforms Supported

  • Browser Based (Cloud)
  • Mobile - Android
  • Mobile - iOS
  • Installed - Mac
  • Installed - Windows
  • Browser Based (Cloud)
  • Browser Based (Cloud)
  • Mobile - Android
  • Mobile - iOS
  • Installed - Mac
  • Installed - Windows
  • Browser Based (Cloud)

Modes of support

  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online

API Support

  • Not Available
  • Not Available
Get help choosing
Get help choosing

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2

✓ Yes

HIPAA

✗ No

GDPR

✓ Yes

Single Sign-On (SSO)

✓ Yes

Multi-Factor Auth (MFA)

✓ Yes

Data Encryption

✓ Yes

Audit Logs

✓ Yes

Data Residency

🌐 Global
🌐 Global

Gong User Reviews & Rating Comparison

User Ratings

No reviews available for the product

Rating Distribution

2554

294

23

1

5

1

1

0

1

0

Spotsaas Editor’s POV generated by AI

Buyer sentiment

Users highly value Gong's impact on sales forecasting accuracy and team coaching, though some find the platform complex and costly for smaller teams.

What buyers like

  • Forecasting accuracy
  • Call analytics and coaching
  • Revenue intelligence insights

Common complaints

  • Learning curve
  • Cost

What buyers like

  • PhoneTrack uses artificial intelligence to analyze and categorize calls, which allows teams to focus on high-quality leads and enhance decision-making.
  • The platform excels in lead generation by identifying and targeting the most productive conversations, ultimately increasing conversion rates
  • By automating parts of the sales process, PhoneTrack helps reduce cycle times and improve response speed—critical for sales success.

Common complaints

  • It appears focused solely on phone calls—missing support for chat, email, or SMS, which are crucial in modern sales and support

Pros and Cons

  • Accurate deal health insights improving forecasting

  • In-depth call recording and analysis for performance coaching

  • Identification and replication of top-performing rep behaviors

  • Steep learning curve for users new to sales intelligence

  • Dashboards and reports may lack flexibility for niche workflows

  • Enhances lead generation through voice analysis.

  • AI capabilities improve call categorization.

  • Optimizes sales processes for better efficiency.

  • Setup may require significant resources.

  • Data privacy must be managed carefully.

Positive Reviews

No reviews available for the product

No reviews available for the product

Negative Reviews

No reviews available for the product

No reviews available for the product

List of Customers

Customers

Shopify

Shopify

Dropbox

Dropbox

ADP

ADP

No Customers information available.

Media and Screenshots

Screenshots

Accounts

3 Screenshots

No screenshots available.

Videos

video-0

2 Videos

No videos available.

Top Alternatives to Gong and PhoneTrack in 2026

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Frequently asked questions

Which is better, Gong or PhoneTrack?
Gong edges out the other on user ratings (4.6 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Gong and PhoneTrack offer a free trial?
Neither Gong nor PhoneTrack currently lists a free trial.
What is the starting price of Gong vs PhoneTrack?
Gong starts at Contact for pricing. PhoneTrack starts at Contact for pricing.
What are the top alternatives to Gong?
Top alternatives to Gong include SalesLoft, Conversica, ZoomInfo, Refract, VoiceLab.
What are the top alternatives to PhoneTrack?
Top alternatives to PhoneTrack include NordPass, VoiceIQ, Refract, VoiceLab, Call Tracking.

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