Compare Freshdesk Customer Success (Formely Freshsuccess) vs HubSpot CRM vs Salesforce Sales Cloud vs Thryv

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk Customer Success (Formely Freshsuccess) Get Quote Get Quote	HubSpot CRM (3140) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships ... Read More	HubSpot CRM is our all-in-one sales, marketing, and customer communication software. Built from the ground up with a modern design inspired by our top-rated marketing and sales tools, ... Read More
Entry Level Pricing	Starts from $79	Starts from $1,780 , Billed Monthly
Free Trial Availability	No free trial	Get Free Trial
Spotsaas Score	Not Available	9.1/10
User Ratings		4.2 (10374)
	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	0 Features	38 Features
Unique Features	No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$79	$1,780 , Billed Monthly
Pricing Plans	Not Available	Free Tools Get Started Free Marketing tools Free Sales tools Free Service tools Show more + Starter Get Started Marketing Hub Starter Includes 1,000 marketing contacts Sales Hub Starter Includes 2 paid users Show more + Professional Get Started Includes features of Starter plan, plus Marketing Hub Professional Includes 2,000 marketing contacts Show more + Browse all pricing plans
Pricing Page
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Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	No reviews available for the product	4.2 (based on 10374 reviews)
Rating Distribution	No reviews available for the product	Excellent 2104 Very Good 679 Good 84 Poor 40 Terible 233
Expert's Review generated by AI	Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, ...Read more	HubSpot offers a feature-rich platform that caters extensively to businesses looking to streamline their marketing, sales, and customer management processes. Its intuitive user interface, ...Read more
Pros and Cons	Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity. Easy ticket raising and process automation for seamless operations. Ability to track product usage and provide comprehensive account information. Web-based accessibility for both internal and external users, promoting convenience. Feedback suggests a need for better support to enhance the user experience. Some users found limitations in automation features based on specific business needs.	Free plan available for small businesses, offering essential CRM functionality and a good starting point for startups. Comprehensive integration with tools like Google Suite and seamless APIs, improving productivity and tracking. Intuitive and user-friendly interface for contact and task management, even for individuals with limited technical knowledge. Excellent customer service for troubleshooting, providing quick responses and assistance for most queries. Expensive pricing structure with hidden costs for essential add-ons, making it a tough choice for small businesses. Lack of flexibility in contracts, with annual commitments and limited trial periods causing dissatisfaction.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
		Read reviews

Customers

Customers	Leadfeeder Appcues Ideagen	Classpass Avison Young Crunch Fitness

Media and Screenshots

Screenshots	No screenshots available.	13 Screenshots
Videos	1 Videos	2 Videos

Alternatives

Alternatives	Freshsales 4.6 Parlor ChurnZero 4.6	Salesforce Sales Cloud 4.4 Thryv 4.2 Pipedrive 4.5

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

HubSpot CRM offers Free Trial, but Freshdesk Customer Success (Formely Freshsuccess) does not.

Freshdesk Customer Success (Formely Freshsuccess) is designed for Large Enterprises, Medium Business and Small Business.

HubSpot CRM is designed for Individuals, Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Freshdesk Customer Success (Formely Freshsuccess) Starts at $79/User/Month whereas for HubSpot CRM Starts at $1,780 when Billed Monthly.

Some top alternatives to Freshdesk Customer Success (Formely Freshsuccess) includes Freshsales, Parlor, ChurnZero, ClientSuccess, Custify, Salesmachine, Successware, Gainsight CS and Freshdesk Customer Success.

Some top alternatives to HubSpot CRM includes Salesforce Sales Cloud, Thryv, Pipedrive, Zoho CRM, Vendasta, Hubspot Marketing Hub, ClickUp, Freshsales, Salesforce, CompanyHub CRM, Onpipeline, Nutshell, Keap, SalesCRM, FreeCRM, Pipeline CRM and monday sales CRM by monday.com.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshdesk Customer Success (Formely Freshsuccess) vs HubSpot CRM vs Salesforce Sales Cloud vs Thryv

Freshdesk Customer Success (Formely Freshsuccess)

HubSpot CRM

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure