8.6
Spot Score
Salesforce Sales Cloud Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Starts from $25 / user / month when yearly
Vodafone
T-Mobile
BRP
HermanMiller
SurfAirTrusted by many companies including Vodafone
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Salesforce Sales Cloud?
Salesforce Sales Cloud is a cloud-based CRM solution designed to help businesses manage customer relationships, boost sales productivity, and drive revenue growth. Whether you're just starting or scaling your business, Sales Cloud provides a single source of truth for all customer data, ensuring seamless collaboration across teams. Automate repetitive tasks, track leads efficiently, and close deals faster with AI-powered insights. Sales Cloud also integrates with the broader Salesforce ecosystem, enabling businesses to deliver exceptional customer experiences. With real-time data, automation, and analytics, businesses can focus on what matters most—building lasting relationships and increasing sales. Transform your sales process with a flexible, scalable platform tailored to your needs.
Pricing
Starts from $25 / user / month when yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Platform
Web + mobile app (iOS & Android)
Salesforce Sales Cloud Software Demo
Salesforce Sales Cloud was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Salesforce Sales Cloud
- Use cases
- Martech, Revtech, Fintech
- Team types
- Sales Managers, Account Executives
- Company size
- 50 to 5,000 employees
Why teams choose Salesforce Sales Cloud
Highly customizable platform that adapts to different business processes and requirements, enabling flexibility and personalization.
Streamlines and automates workflows, improving efficiency and reducing manual errors.
Robust reporting and analytics tools provide actionable insights and enhance decision-making for leadership and sales teams.
Is Salesforce Sales Cloud right for you?
What buyers should know before shortlisting Salesforce Sales Cloud
Salesforce Sales Cloud stands out as a robust and comprehensive CRM platform, offering exceptional scalability and unmatched customization options. Its ease of implementation, coupled with a user-friendly Lightning interface, makes it a versatile tool for organizations of all sizes.
The platform's ability to streamline complex sales processes, centralize data, and provide actionable insights through advanced reporting has proven transformative for businesses aiming to enhance productivity and decision-making. Features like seamless third-party integrations and automation tools allow companies to align the software with their unique workflows, making it a powerful ally in lead-to-conversion strategies.
However, while Salesforce Sales Cloud delivers on its promises, potential users should be aware of its initial complexity and cost. For newcomers, its vast array of features can feel overwhelming, with a learning curve that may require dedicated training.
Furthermore, licensing and ongoing support costs can be steep, especially for smaller businesses. Overall, Salesforce Sales Cloud is an invaluable CRM solution for businesses seeking a cutting-edge, customizable platform, offering immense potential to enhance efficiency and drive growth when implemented thoughtfully.
Salesforce Sales Cloud pros and cons
- Salesforce Sales Cloud pros
Highly customizable platform that adapts to different business processes and requirements, enabling flexibility and personalization.
Streamlines and automates workflows, improving efficiency and reducing manual errors.
Robust reporting and analytics tools provide actionable insights and enhance decision-making for leadership and sales teams.
- Salesforce Sales Cloud cons
Pricing is steep, with high licensing costs and additional expenses for advanced features or customizations.
Initial configuration and setup can be complex, requiring expertise and thorough planning to maximize benefits.
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What is the pricing of Salesforce Sales Cloud?
Salesforce Sales Cloud Pricing Plans
Starter Suite
$25
/user/month
Simplified Setup & Onboarding
Lead, Account, Contact & Opportunity Management
Email Integration & Automated Activity Capture
Pro Suite
$100
/user/month
Forecast Management
Customizable Reports and Dashboards
Quoting and Contracting
Enterprise
$165
/user/month
Everything in Pro Suite plus Advanced Pipeline Management & Deal Insights
Conversation Intelligence
Agentforce
Unlimited
$330
/user/month
Everything in Enterprise plus Predictive AI
Conversation Intelligence and Sales Engagement
Premier Success Plan and Full Sandbox
**Starter Suite - $25/user/month**
Ideal for small businesses or startups looking to streamline their sales processes without overwhelming complexity. This plan offers a simplified setup and onboarding experience, along with essential features like lead, account, contact, and opportunity management, plus email integration and automated activity capture to help you hit the ground running.
**Pro Suite - $100/user/month**
Designed for growing teams that require more robust sales tools, the Pro Suite enhances your sales strategy with advanced forecasting capabilities and customizable reports and dashboards. Additionally, it includes quoting and contracting features, making it easier to close deals efficiently while gaining deeper insights into sales performance.
**Enterprise - $165/user/month**
Perfect for larger organizations with complex sales processes, the Enterprise plan builds on the Pro Suite by adding advanced pipeline management and deal insights, as well as conversation intelligence to enhance customer interactions. This plan is tailored for teams that need comprehensive tools to drive strategic decision-making and optimize their sales efforts.
**Unlimited - $330/user/month**
The Unlimited plan is ideal for enterprises seeking maximum flexibility and support. In addition to all features from the Enterprise plan, it includes predictive AI capabilities, enhanced conversation intelligence, a premier success plan for dedicated support, and a full sandbox environment for testing new strategies without disrupting live operations.
**Einstein 1 Sales - $500/user/month**
Tailored for organizations at the forefront of innovation, the Einstein 1 Sales plan integrates generative AI to elevate your sales processes significantly. With features like performance management, collaborative tools via Slack, and unified data insights through Data Cloud and Revenue Intelligence, this plan empowers teams to work smarter, not harder, ensuring they stay ahead in a competitive landscape.
Salesforce Sales Cloud reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 40 reviews, with strong overall satisfaction.
What buyers like
- Highly customizable platform that adapts to different business processes and requirements, enabling flexibility and personalization.
- Streamlines and automates workflows, improving efficiency and reducing manual errors.
- Robust reporting and analytics tools provide actionable insights and enhance decision-making for leadership and sales teams.
Common complaints
- Pricing is steep, with high licensing costs and additional expenses for advanced features or customizations.
- Initial configuration and setup can be complex, requiring expertise and thorough planning to maximize benefits.
- Overwhelming for new users due to its extensive features and learning curve, especially when not supported by proper training.
What users are saying
ML
Melissa L
01/11/24
"The sky is the limit on how Sales Cloud can enhance efficiencies for your business"
What do you like best about Salesforce Sales Cloud? Ability to implement quickly and easily with out of the box functionality, and from there the sky ...
Read more
ML
Melissa L
01/11/24
"The sky is the limit on how Sales Cloud can enhance efficiencies for your business"
What do you like best about Salesforce Sales Cloud? Ability to implement quickly and easily with out of the box functionality, and from there the sky ...
Read more
AU
Anonymous User
01/10/24
"Sales Cloud - Raining Productivity"
What do you like best about Salesforce Sales Cloud? Reliable and effective to use. Easy to configure sales process. Data management, Validation, ...
Read more
ZP
Zak P
01/10/24
"Salesforce Lover!"
What do you like best about Salesforce Sales Cloud? I love everything about Salesforce, it's such a great tool that is really customizable. I have ...
Read more
JG
Joel G
01/10/24
"A set of powerful and customizable tools that allow for customization to your business processes"
What do you like best about Salesforce Sales Cloud? Salesforce has allowed us to tailor our implementation to our current business processes while ...
Read more
JG
Joel G
01/10/24
"A set of powerful and customizable tools that allow for customization to your business processes"
What do you like best about Salesforce Sales Cloud? Salesforce has allowed us to tailor our implementation to our current business processes while ...
Read more
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What are the features of Salesforce Sales Cloud?
Access Control features allow organizations to set permissions for users based on their roles within Salesforce Sales Cloud. This ensures th…
Account management is a crucial feature that is commonly found in software used for managing various types of accounts. This feature is spec…
Activity management is a method of keeping track of employee duties in an organization. The data in operation is a valuable source of inform…
Billing and Invoicing simplifies financial transactions by automating invoicing processes directly within Salesforce Sales Cloud. It enables…
The CRM component is at the core of Salesforce Sales Cloud, enabling businesses to manage customer relationships effectively. It centralizes…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
The Employee Management feature within Salesforce Sales Cloud provides a comprehensive platform for tracking employee performance, roles, an…
Financial Management within Salesforce Sales Cloud consolidates financial data for comprehensive oversight of revenue streams and expenses.…
With Inventory Management, Salesforce Sales Cloud empowers businesses to track inventory levels in real-time, optimize stock levels, and red…
The lead management process is a series of activities in which businesses engage with leads and convert them into customers. It entails gath…
Salesforce Sales Cloud’s Marketing Management feature streamlines the creation, execution, and tracking of marketing campaigns. This functio…
Opportunity management is a crucial feature of software that allows businesses to effectively manage and analyze potential opportunities for…
The Order Management feature automates the entire order processing workflow from order capture to fulfillment. It enables businesses to trac…
The Performance Metrics feature offers detailed analytics on sales team performance and overall business effectiveness. It provides visual d…
Project Management allows teams to plan, execute, and monitor projects directly within Salesforce Sales Cloud. It provides tools for task as…
The Purchasing feature streamlines procurement processes by automating purchase orders and supplier management within Salesforce Sales Cloud…
Salesforce Sales Cloud’s Scheduling feature simplifies the process of managing appointments and meetings across teams. It integrates seamles…
Training Management allows organizations to develop and oversee training programs for employees directly within Salesforce Sales Cloud. This…
Workflow automation is a key feature in software that streamlines and automates repetitive tasks and processes, improving efficiency, accura…
Salesforce Sales Cloud security and data handling
Key compliance certifications and security features for IT and security teams evaluating Salesforce Sales Cloud.
Certifications
Developer & data
Alternatives to Salesforce Sales Cloud
Recommended
Streamline your sales and build ...
9.0
Excellent
Why buyers keep looking beyond Salesforce Sales Cloud
Users may seek alternatives due to high costs associated with Salesforce Sales Cloud, as smaller businesses or startups often find the pricing structure prohibitive for their budgets and growth objectives.
Some organizations may require more tailored solutions that better fit their specific industry needs, prompting them to explore alternatives that offer customizable features not available in Salesforce.
Integration challenges can lead users to consider other platforms, especially if they rely on specific tools or software that do not seamlessly connect with Salesforce's ecosystem.
Companies experiencing rapid growth might look for more scalable options that can adapt quickly to changing business demands, ensuring their CRM solution evolves alongside their operations.
Users often cite a steep learning curve with Salesforce, leading them to seek alternatives that offer more intuitive interfaces and easier onboarding processes for their teams.
Salesforce Sales Cloud Customers
Vodafone
T-Mobile
BRP
HermanMiller
SurfAir
Zero
Salesforce Sales Cloud Support Options
Frequently Asked Questions About Salesforce Sales Cloud
Common questions buyers ask before choosing Salesforce Sales Cloud.
Salesforce Sales Cloud is a CRM Software. Salesforce Sales Cloud offers Marketing Management, Employee Management, Training Management, Order Management, Scheduling and many more functionalities.
Buyers commonly note the following limitations of Salesforce Sales Cloud: Pricing is steep, with high licensing costs and additional expenses for advanced features or customizations.; Initial configuration and setup can be complex, requiring expertise and thorough planning to maximize benefits.; Overwhelming for new users due to its extensive features and learning curve, especially when not supported by proper training..
Some top alternatives to Salesforce Sales Cloud includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales and CRM.io by 500apps.
Salesforce Sales Cloud offers Free Trial, Subscription pricing models
The starting price of Salesforce Sales Cloud is $25/user/month when yearly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
