8.6
SpotScore
Agentforce Sales (formerly Salesforce Sales Cloud) Review: Is It The Right CRM Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Starts from $25 / user / month when yearly
Vodafone
T-Mobile
BRP
HermanMiller
SurfAirTrusted by teams including Vodafone
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Agentforce Sales (formerly Salesforce Sales Cloud)?
Agentforce Sales (formerly Salesforce Sales Cloud) is Salesforce's flagship AI-powered sales CRM. It combines core CRM — lead, contact, opportunity and pipeline management, forecasting and analytics — with Agentforce, Salesforce's suite of autonomous AI agents that prospect, answer rep questions, coach deals and act on data inside the flow of work. Built for sales teams from SMB to enterprise on the Salesforce platform, it unifies sales, data (Data Cloud) and AI (Einstein) to accelerate pipeline and close rates.
Pricing
Starts from $25 / user / month when yearly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Platform
Web + mobile app (iOS & Android)
Agentforce Sales (formerly Salesforce Sales Cloud) Software Demo
Agentforce Sales (formerly Salesforce Sales Cloud) was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Agentforce Sales (formerly Salesforce Sales Cloud)
- Use cases
- Martech, Revtech, Fintech
- Team types
- Sales Managers, Account Executives
- Company size
- 50 to 5,000 employees
Why teams choose Agentforce Sales (formerly Salesforce Sales Cloud)
Highly customizable platform that adapts to different business processes and requirements, enabling flexibility and personalization.
Streamlines and automates workflows, improving efficiency and reducing manual errors.
Robust reporting and analytics tools provide actionable insights and enhance decision-making for leadership and sales teams.
Is Agentforce Sales (formerly Salesforce Sales Cloud) right for you?
What buyers should know before shortlisting Agentforce Sales (formerly Salesforce Sales Cloud)
Salesforce Sales Cloud stands out as a robust and comprehensive CRM platform, offering exceptional scalability and unmatched customization options. Its ease of implementation, coupled with a user-friendly Lightning interface, makes it a versatile tool for organizations of all sizes.
The platform's ability to streamline complex sales processes, centralize data, and provide actionable insights through advanced reporting has proven transformative for businesses aiming to enhance productivity and decision-making. Features like seamless third-party integrations and automation tools allow companies to align the software with their unique workflows, making it a powerful ally in lead-to-conversion strategies.
However, while Salesforce Sales Cloud delivers on its promises, potential users should be aware of its initial complexity and cost. For newcomers, its vast array of features can feel overwhelming, with a learning curve that may require dedicated training.
Furthermore, licensing and ongoing support costs can be steep, especially for smaller businesses. Overall, Salesforce Sales Cloud is an invaluable CRM solution for businesses seeking a cutting-edge, customizable platform, offering immense potential to enhance efficiency and drive growth when implemented thoughtfully.
Agentforce Sales (formerly Salesforce Sales Cloud) pros and cons
- Agentforce Sales (formerly Salesforce Sales Cloud) pros
Highly customizable platform that adapts to different business processes and requirements, enabling flexibility and personalization.
Streamlines and automates workflows, improving efficiency and reducing manual errors.
Robust reporting and analytics tools provide actionable insights and enhance decision-making for leadership and sales teams.
- Agentforce Sales (formerly Salesforce Sales Cloud) cons
Pricing is steep, with high licensing costs and additional expenses for advanced features or customizations.
Initial configuration and setup can be complex, requiring expertise and thorough planning to maximize benefits.
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Compare Agentforce Sales (formerly Salesforce Sales Cloud) side-by-side with top CRM Software alternatives.
What is the pricing of Agentforce Sales (formerly Salesforce Sales Cloud)?
Agentforce Sales (formerly Salesforce Sales Cloud) Pricing Plans
Starter Suite
$25
/user/month
Simplified Setup & Onboarding
Lead, Account, Contact & Opportunity Management
Email Integration & Automated Activity Capture
Pro Suite
$100
/user/month
Forecast Management
Customizable Reports and Dashboards
Quoting and Contracting
Enterprise
$165
/user/month
Everything in Pro Suite plus Advanced Pipeline Management & Deal Insights
Conversation Intelligence
Agentforce
Unlimited
$330
/user/month
Everything in Enterprise plus Predictive AI
Conversation Intelligence and Sales Engagement
Premier Success Plan and Full Sandbox
**Starter Suite - $25/user/month**
Ideal for small businesses or startups looking to streamline their sales processes without overwhelming complexity. This plan offers a simplified setup and onboarding experience, along with essential features like lead, account, contact, and opportunity management, plus email integration and automated activity capture to help you hit the ground running.
**Pro Suite - $100/user/month**
Designed for growing teams that require more robust sales tools, the Pro Suite enhances your sales strategy with advanced forecasting capabilities and customizable reports and dashboards. Additionally, it includes quoting and contracting features, making it easier to close deals efficiently while gaining deeper insights into sales performance.
**Enterprise - $165/user/month**
Perfect for larger organizations with complex sales processes, the Enterprise plan builds on the Pro Suite by adding advanced pipeline management and deal insights, as well as conversation intelligence to enhance customer interactions. This plan is tailored for teams that need comprehensive tools to drive strategic decision-making and optimize their sales efforts.
**Unlimited - $330/user/month**
The Unlimited plan is ideal for enterprises seeking maximum flexibility and support. In addition to all features from the Enterprise plan, it includes predictive AI capabilities, enhanced conversation intelligence, a premier success plan for dedicated support, and a full sandbox environment for testing new strategies without disrupting live operations.
**Einstein 1 Sales - $500/user/month**
Tailored for organizations at the forefront of innovation, the Einstein 1 Sales plan integrates generative AI to elevate your sales processes significantly. With features like performance management, collaborative tools via Slack, and unified data insights through Data Cloud and Revenue Intelligence, this plan empowers teams to work smarter, not harder, ensuring they stay ahead in a competitive landscape.
Weighing your options?
Not sure if Agentforce Sales (formerly Salesforce Sales Cloud) fits your budget?
Agentforce Sales (formerly Salesforce Sales Cloud) reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 40 reviews, with strong overall satisfaction.
What buyers like
- Adapts to different business processes through custom objects, fields, and workflow rules.
- Automates workflows to cut manual data entry and reduce errors.
- Reporting and analytics tools give leadership and sales teams visibility into pipeline health and performance metrics.
Common complaints
- Pricing is steep, with high licensing costs and additional expenses for advanced features or customizations.
- Initial configuration and setup can be complex, requiring expertise and thorough planning to maximize benefits.
- Overwhelming for new users due to its extensive features and learning curve, especially when not supported by proper training.
Are you using Agentforce Sales (formerly Salesforce Sales Cloud)?
What users are saying
ML
Melissa L
01/11/24
"The sky is the limit on how Sales Cloud can enhance efficiencies for your business"
What do you like best about Salesforce Sales Cloud? Ability to implement quickly and easily with out of the box functionality, and from there the sky ...
Read more
ML
Melissa L
01/11/24
"The sky is the limit on how Sales Cloud can enhance efficiencies for your business"
What do you like best about Salesforce Sales Cloud? Ability to implement quickly and easily with out of the box functionality, and from there the sky ...
Read more
AU
Anonymous User
01/10/24
"Sales Cloud - Raining Productivity"
What do you like best about Salesforce Sales Cloud? Reliable and effective to use. Easy to configure sales process. Data management, Validation, ...
Read more
ZP
Zak P
01/10/24
"Salesforce Lover!"
What do you like best about Salesforce Sales Cloud? I love everything about Salesforce, it's such a great tool that is really customizable. I have ...
Read more
JG
Joel G
01/10/24
"A set of powerful and customizable tools that allow for customization to your business processes"
What do you like best about Salesforce Sales Cloud? Salesforce has allowed us to tailor our implementation to our current business processes while ...
Read more
JG
Joel G
01/10/24
"A set of powerful and customizable tools that allow for customization to your business processes"
What do you like best about Salesforce Sales Cloud? Salesforce has allowed us to tailor our implementation to our current business processes while ...
Read more
- See if Agentforce Sales (formerly Salesforce Sales Cloud) fits your business
- Real pricing — no sales pressure
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What are the features of Agentforce Sales (formerly Salesforce Sales Cloud)?
Access Control features let organizations set permissions for users based on their roles within Salesforce Sales Cloud. This keeps sensitive…
Account management is a crucial feature that is commonly found in software used for managing various types of accounts. This feature is spec…
Activity management is a method of keeping track of employee duties in an organization. The data in operation is a valuable source of inform…
An invoice and a bill are documents that convey the same information about the amount owing for the sale of goods or services. Still, a comp…
The CRM component is at the core of Salesforce Sales Cloud, allowing businesses to manage customer relationships effectively. It centralizes…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
The Employee Management feature within Salesforce Sales Cloud provides a complete platform for tracking employee performance, roles, and res…
Financial Management within Salesforce Sales Cloud consolidates financial data for comprehensive oversight of revenue streams and expenses.…
With Inventory Management, Salesforce Sales Cloud lets businesses track inventory levels in real-time, optimize stock levels, and reduce car…
The lead management process is a series of activities in which businesses engage with leads and convert them into customers. It entails gath…
Salesforce Sales Cloud's Marketing Management feature simplifies the creation, execution, and tracking of marketing campaigns. This function…
Opportunity management is a crucial feature of software that allows businesses to effectively manage and analyze potential opportunities for…
The Order Management feature automates the entire order processing workflow from order capture to fulfillment. It lets businesses track orde…
The Performance Metrics feature offers detailed analytics on sales team performance and overall business effectiveness. It provides visual d…
Project Management allows teams to plan, execute, and monitor projects directly within Salesforce Sales Cloud. It provides tools for task as…
The Purchasing feature speeds up procurement processes by automating purchase orders and supplier management within Salesforce Sales Cloud.…
Salesforce Sales Cloud's Scheduling feature simplifies appointment and meeting management across teams. It integrates with calendars to prov…
Training Management lets organizations develop and oversee training programs for employees directly within Salesforce Sales Cloud. This feat…
Workflow automation is a key feature in software that streamlines and automates repetitive tasks and processes, improving efficiency, accura…
Agentforce Sales (formerly Salesforce Sales Cloud) security and data handling
Key compliance certifications and security features for IT and security teams evaluating Agentforce Sales (formerly Salesforce Sales Cloud).
Certifications
Developer & data
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Why buyers keep looking beyond Agentforce Sales (formerly Salesforce Sales Cloud)
Pricing starts at $165/month for Sales Cloud and scales quickly — companies under 50 employees often switch to HubSpot CRM (free tier) or Pipedrive ($14/month base)
Requires custom development for industry-specific workflows — manufacturing and construction firms typically add Pipeliner or Zoho CRM for vertical-specific features
API rate limits and connector gaps force teams to build middleware — companies relying on legacy ERP systems often run parallel instances of NetSuite or SAP
Rapid scaling demands exceed standard edition capacity — growth-stage companies (50–500 employees) migrate to Microsoft Dynamics 365 or Oracle Cloud for multi-tenant architecture
Onboarding takes 3–6 months for non-technical teams — companies with <20 staff typically choose Freshsales or Insightly for faster time-to-value
Agentforce Sales (formerly Salesforce Sales Cloud) Customers
Vodafone
T-Mobile
BRP
HermanMiller
SurfAir
Zero
Agentforce Sales (formerly Salesforce Sales Cloud) Support Options
Frequently Asked Questions About Agentforce Sales (formerly Salesforce Sales Cloud)
Common questions buyers ask before choosing Agentforce Sales (formerly Salesforce Sales Cloud).
Agentforce Sales (formerly Salesforce Sales Cloud) is a CRM Software. Agentforce Sales (formerly Salesforce Sales Cloud) offers Marketing Management, Employee Management, Training Management, Order Management, Scheduling and many more functionalities.
Buyers commonly note the following limitations of Agentforce Sales (formerly Salesforce Sales Cloud): Pricing is steep, with high licensing costs and additional expenses for advanced features or customizations.; Initial configuration and setup can be complex, requiring expertise and thorough planning to maximize benefits.; Overwhelming for new users due to its extensive features and learning curve, especially when not supported by proper training..
Some top alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) includes Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales and CRM.io by 500apps.
Agentforce Sales (formerly Salesforce Sales Cloud) offers Free Trial, Subscription pricing models
The starting price of Agentforce Sales (formerly Salesforce Sales Cloud) is $25/user/month when yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
