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Freshdesk Customer Success (Formely Freshsuccess) Review: Is It The Right Customer Success Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Starts from $79 / User / Month
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What is Freshdesk Customer Success (Formely Freshsuccess)?
Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships with their customers. Designed specifically for customer success teams, it enables the standardization of processes, automation of tasks, and enforcement of best practices. The software enables users to track customer behaviour from within the product and sync customer information from other business applications. It also enables an intelligent calculation of customer health based on support tickets, NPS answers,
Pricing
Starts from $79 / User / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
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Freshdesk Customer Success (Formely Freshsuccess) Software Demo
Freshdesk Customer Success (Formely Freshsuccess) was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Freshdesk Customer Success (Formely Freshsuccess)
- Team types
- Large Enterprises, Medium Business
Why teams choose Freshdesk Customer Success (Formely Freshsuccess)
Comprehensive features for managing customer success.
Automates repetitive tasks to save time.
Integrates well with existing business applications.
Is Freshdesk Customer Success (Formely Freshsuccess) right for you?
What buyers should know before shortlisting Freshdesk Customer Success (Formely Freshsuccess)
Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, automation capabilities, and the ability to track product usage effectively.
The software's web-based nature ensures easy access for both users and customers, promoting seamless interaction. It serves as a one-stop solution for managing customer accounts efficiently, providing insights into customer behavior for better productivity.
Additionally, its pricing structure is deemed attractive, offering a range of features at a competitive rate. While some users expressed a desire for improved support and enhanced automation features, Freshdesk's overall performance as a customer success tool is commendable, making it a valuable asset for nurturing customer relationships and driving success.
Freshdesk Customer Success (Formely Freshsuccess) pros and cons
- Freshdesk Customer Success (Formely Freshsuccess) pros
Comprehensive features for managing customer success.
Automates repetitive tasks to save time.
Integrates well with existing business applications.
- Freshdesk Customer Success (Formely Freshsuccess) cons
Setup can be complex and time-consuming.
Higher costs may deter smaller businesses.
Ready to try it?
Get started with Freshdesk Customer Success (Formely Freshsuccess)
Connect with the team for a personalised demo.
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See how it stacks up
Compare Freshdesk Customer Success (Formely Freshsuccess) side-by-side with top Customer Success Software alternatives.
What is the pricing of Freshdesk Customer Success (Formely Freshsuccess)?
Freshdesk Customer Success (Formely Freshsuccess) Pricing Plans
Freshdesk Customer Success (Formely Freshsuccess) reviews and ratings
What buyers like
- Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity.
- Easy ticket raising and process automation for seamless operations.
- Ability to track product usage and provide comprehensive account information.
Common complaints
- Feedback suggests a need for better support to enhance the user experience.
- Some users found limitations in automation features based on specific business needs.
What users are saying
JR
James R
02/20/24
"Single point interface to check tickets raised by users and to gauge resolution metrics"
What do you like best about Freshdesk Customer Success? Ticketing system, interface, resolution procedures, analytics and reports ,Data view ,Grouping ...
Read more
NN
Naman N
11/26/22
"The best software for customer success team"
What do you like best about Freshdesk Customer Success? The ease of raising ticket and automation of the entire process is something worth noticing,
AU
Anonymous User
11/22/22
"very handy"
What do you like best about Freshdesk Customer Success? ability to track usage of the products one tool that gives you all the info for an account
DM
Denish M
10/15/22
"Best Customer success software"
What do you like best about Freshdesk Customer Success? It's web-based application so we and customers both can easily access it via browsing and ...
Read more
NK
Narendra k
09/21/22
"Best Ticketing tool and customer intracting tool."
What do you like best about Freshdesk Customer Success? Interface and user friendly. It is to understand even for newbie
AU
Anonymous User
05/12/22
"An Intelligent tool for Customer Happiness"
What do you like best about Freshdesk Customer Success? • 1 stop shop for everything related to a customer account [pulse, health, updates, calls, ...
Read more
Freshdesk Customer Success (Formely Freshsuccess) security and data handling
Key compliance certifications and security features for IT and security teams evaluating Freshdesk Customer Success (Formely Freshsuccess).
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Freshdesk Customer Success (Formely Freshsuccess) Customers
Leadfeeder
Appcues
Ideagen
Kajabi
AdStage
Freshdesk Customer Success (Formely Freshsuccess) Support Options
Frequently Asked Questions About Freshdesk Customer Success (Formely Freshsuccess)
Common questions buyers ask before choosing Freshdesk Customer Success (Formely Freshsuccess).
Buyers commonly note the following limitations of Freshdesk Customer Success (Formely Freshsuccess): Setup can be complex and time-consuming.; Higher costs may deter smaller businesses.; User training may be necessary for effective use..
Some top alternatives to Freshdesk Customer Success (Formely Freshsuccess) includes Freshsales, Parlor, ChurnZero, ClientSuccess and Freshdesk Customer Success.
Freshdesk Customer Success (Formely Freshsuccess) offers Subscription pricing model
The starting price of Freshdesk Customer Success (Formely Freshsuccess) is $79/User/Month
Ready to try it?
Get started with Freshdesk Customer Success (Formely Freshsuccess)
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].