Freshdesk Customer Success (Formely Freshsuccess)

Empowering businesses to succeed with their customers.

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Starts from $79/User/Month

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What is Freshdesk Customer Success (Formely Freshsuccess)?

Affiliate Disclosure

Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships with their customers. Designed specifically for customer success teams, it enables the standardization of processes, automation of tasks, and enforcement of best practices. The software enables users to track customer behaviour from within the product and sync customer information from other business applications. It also enables an intelligent calculation of customer health based on support tickets, NPS answers,

Pricing

Starts from $79/User/Month

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Freshdesk Customer Success (Formely Freshsuccess) software demo

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Freshdesk Customer Success (Formely Freshsuccess) was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Freshdesk Customer Success (Formely Freshsuccess) Pricing

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Freshdesk Customer Success (Formely Freshsuccess) Pricing

Starts from $79/User/Month

Pricing Model

Paid Plans (Subscription )

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Pricing Plans

Estate

$79

/User/Month

10,000 Accounts
100,000 Emails / month
3 Maintained integrations
Health Scoring
Proactive Alerts

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Forest

$129

/User/Month

Unlimited Accounts
250,000 Emails / month
8 Maintained integrations
Health Scoring
Proactive Alerts

Show more +

Explore in-depth pricing

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Disclaimer: Pricing information for Freshdesk Customer Success (Formely Freshsuccess) is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Freshdesk Customer Success (Formely Freshsuccess)

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Freshdesk Customer Success (Formely Freshsuccess) Reviews & Ratings

Rating Distribution

Excellent

(8)

Very Good

(3)

Good

(1)

Poor

(0)

Terible

(0)

Expert's Review

Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, automation capabilities, and the ability to track product usage effectively. The software's web-based nature ensures easy access for both users and customers, promoting ...Read more

Freshdesk Customer Success (Formely Freshsuccess) pros and cons

Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity.
Easy ticket raising and process automation for seamless operations.
Ability to track product usage and provide comprehensive account information.
Web-based accessibility for both internal and external users, promoting convenience.

Feedback suggests a need for better support to enhance the user experience.
Some users found limitations in automation features based on specific business needs.

User Review

James R

02/20/24

5 out of 5

"Single point interface to check tickets raised by users and to gauge resolution metrics"

What do you like best about Freshdesk Customer Success? Ticketing system, interface, resolution procedures, analytics and reports ,Data view ,Grouping ...

Naman N

11/26/22

4.5 out of 5

"The best software for customer success team"

What do you like best about Freshdesk Customer Success? The ease of raising ticket and automation of the entire process is something worth noticing,

Anonymous User

11/22/22

4.5 out of 5

"very handy"

What do you like best about Freshdesk Customer Success? ability to track usage of the products one tool that gives you all the info for an account

Denish M

10/15/22

4.5 out of 5

"Best Customer success software"

What do you like best about Freshdesk Customer Success? It's web-based application so we and customers both can easily access it via browsing and ...

View all Reviews

Freshdesk Customer Success (Formely Freshsuccess) Customers

Leadfeeder

Appcues

Ideagen

Kajabi

AdStage

Freshdesk Customer Success (Formely Freshsuccess) Support

Contact

+1 650 513 0514

Customer Service

Business Hours

Online

Location

San Mateo, California

Reach out to Freshdesk Customer Success (Formely Freshsuccess) Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Some top alternatives to Freshdesk Customer Success (Formely Freshsuccess) includes Freshsales, Parlor, ChurnZero, ClientSuccess and Freshdesk Customer Success.

Yes, Freshdesk Customer Success (Formely Freshsuccess) provides API.

No, Freshdesk Customer Success (Formely Freshsuccess) doesn't provide mobile app.

Freshdesk Customer Success (Formely Freshsuccess) is located in San Mateo, California

Freshdesk Customer Success (Formely Freshsuccess) offers Subscription pricing model

We don't have information regarding integrations of the Freshdesk Customer Success (Formely Freshsuccess) as of now.

The starting price of Freshdesk Customer Success (Formely Freshsuccess) is $79/User/Month

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].